North Central Arizona hotel guide. Independent hotel in North Central Arizona, Arizona

"Bathroom could use an update."

"Very nice place, clean and friendly staff. Excellent location."

"Good overall "

"Great stay for my family visit to Grand Canyon NP"

"When we arrived, we were not prepared for an immediate 30 minute sales pitch to buy in to the grand resort (not what you want, especially after a long day of travel). We said we were not interested three times before telling them we would think it over and follow up before we were allowed to leave to go to our rooms. Upon entering our room, we were met with a pile of dirty sheets and dishes from the previous guest. We called down to the front desk to have them removed. We left the resort for dinner and expected the soiled objects to have been removed but we had to call down to the desk again. At that time we were told that there wasn’t anyone available to come collect them. When someone did arrive the seemed put out to make it correct. We stayed for four nights and no house keeping was ever offered or attempted. If this is part of environmental impact it was never explained. I would have liked to have been prepared to take out the trash during my “grand vacation.” There was hair painted into the walls. The reservation was for a room with a view but the view was of the building behind it. Any time I went to the lobby you have to wait while staff talk to each other. Again, seemed like assisting a guest was a hassle. I was very excited because I have had good experience with other Hilton properties and the location of this one was great. The hotels lack of customer service, explanation of on going construction limiting amenities during the stay (i.e. no pool bar)."

"This place was amazing. Room was not only clean but undated and excellently decorated. The property was also impressive, with hiking trails and beautiful scenery. "

"The breakfast was very good with many choices for my wife and I. The staff was very friendly and accommodating. Parking was convenient to our room. "

"Steakhouse was top notch. Great room and fun casino"

"My lower rate is base on Hot Tub area - strong smell pee. My kids needs to close their noses. Later you use to smell it. FD staff nice and friendly. Absolutely horrible, unprofessional two older Latino men in restaurant next to FD area. Unpleasant welcome. Sits us after check documentation about service dog. Table was sticky, I asked to clean it and older guy throw wet rag at me to clean it myself. First I didn’t get it, I cleaned table and my mind been loading- is it dream or disrespect and unacceptable treatment is a logo for this place . I still been sitting like frozen. Later exactly with the same action he brought a menu on a table. It was last drop for us with 2 kids. We just left. I never ever been treated like that in any place I have been for all my life. They both looked so confident as baron, owners of Grand Canyon as whole. Looked i entered to their house with no permission. If they act like that that means they know, nothing happens even if someone will complain. I am honest I felt more insecure than upset. If that place keep people like that - that means they support that culture. Absolutely horrible, disgusting behavior. If management is not aware ( which I have doubt) they have to be out of that place at all. I see them more as workers in prison. "