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"Property and location was first class. However as no layout of the property was included it could have been a problem with the toilet being down a steep staircase for a couple with mobility issues. I think the layout should be included. As at the time of our visit I had a knee problem and would have booked a ground floor apartment if I had known the layout of the apartment I had booked "

"Having travelled over 250 miles we arrived at the apartment. Problem No.1 - The surrounding area was littered with dumped items, a sofa, beds, car parts etc, it looked like a junk yard. No.2 - Bearing in mind I had paid in advance, and had confirmation of our booking. - We arrived to find the apartment already occupied by a family who arrived eariler in the day and had paid more.. We had had no communication from the `hotel` despite my previous email requesting check in information. So, it`s...

"The flat itself was very good. A great location, big and airy, a bit shabby chic but nice. The service from the local agent (PlumLocations) was terrible. We confirmed availability of, booked, and paid in advance for a late check-out but they unilaterally cancelled at short notice, without offering any mitigation such as somewhere to store our suitcases and hence leaving us nursing bulky suitcases for a couple of hours. Pretty shabby customer service."