"We checked in without concern. Was advised that if we smoked or caused damages, that-we would lose our deposits. We had no issue with this. Made our way up to our rooms. However, en route we crossed paths with young men smoking cannabis in the corridor. After a brief reflection and observation of what was viewed as illegal activity, we checked out. All within the space of 30 mins.
We shared our concerns with the receptionist. Credit to the receptionist, she was polite and courteous. She however acknowledged our plans for departure, advising that she would refund our deposits and for us to contact Hotels.com for a refund. Through a transparent discussion, I shared my observations of drug use, with this being the primary reason for our prompt departure. The receptionist acknowledged my concerns, sharing that she suspected that we wouldn’t stay, even whilst processing our check in.
My suspicion would be that this hotel supports the local community in providing emergency social housing for those in need. Whilst I support this level of support for wider communities, this is definitely not a place for solo, business, family, leisure focused travellers within the FLL area
Only through a tireless effort did we receive a full refund, despite the hotel reporting to Hotels.com that our experience/ observations were unfounded.
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