North West England hotel guide. PREM Group UK hotel in North West England, England

"Clean good sized oom. Unfortunately i was in the ground floor behind the shuttle bus parking and entrance so was noisy. Perfect position and shuttle buses that run regularly. Have stopped here numerous times. Recommend"

"We were welcomed by reception and check in was efficient and staff were very helpful! Room was modern,spacious very clean with a very comfortable bed. A great place to stay in the airport. The restaurant is ok- very pricey for what you get."

"Parking extremely poor, very far to walk with suitcase in the dark alone. Even though paid at front desk I had extreme difficulty leaving and they tried to charge me a further $60. Towels smelled stale"

"Slow and annoying check in process - not user friendly. They need to improve that because almost 10mins to check in through a slow online questionnaire platform isnt great. The hotel is a maze.. with a lack of signage. No kettle or even hairdryer which are basics! Good location."

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."

"This hotel is lovely the rooms, facilities and staff are superb "

"Fantastic stay, all staff were so friendly. Lovely room with a super comfy king size bed. Great choice at breakfast 👌 Will definitely stay again."

"The guy with the short hair and contacts at reception was rude. Didnt want to help with bags and was overall very awkward. However the night shift guy ( European looking) was very generous and helpful. "

"Enjoyed our stay. Excellent location would stay there again!"