"To Marriott Customer Care,
I am writing to formally escalate a complaint regarding my recent stay at the Four Points Sheraton in Seattle, Washington. I am a Marriott Gold member and the experience I had — and that my family was subjected to — was completely unacceptable.
Three issues occurred during this stay:
1. CHECK-IN POLICY: I was denied check-in past 11 PM, an unusually early cutoff that required my sister to place her card on file as a workaround.
2. BILLING ERROR: Upon checkout, charges were incorrectly split between cards. The full balance was supposed to be charged to my card. This was a hotel-side error.
3. MANAGER MISCONDUCT: When my sister attempted to resolve the billing issue within ten minutes of checkout, the night manager was rude, dismissive, and repeatedly referred to me as 'some man' despite being clearly told I was her brother. When her fiancé joined the conversation to help, the manager continued to be disrespectful and showed no willingness to correct what is a routine billing adjustment.
As a loyal Bonvoy member who has consistently chosen Marriott because I genuinely love the experience your properties provide, I am deeply and personally disappointed by the way myself and my family were treated during this stay. This was not a minor inconvenience — this was a failure at every level of service, from check-in to checkout to how your staff spoke about and to my family members. I have built a following of over 6,000 engaged followers across social "
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