Find hotels in Northern Illinois, IL from Rp1.026.951

"So disappointing! We got to the resort at 5:05pm. We were told our room was not ready. We watched other families come in after us and go right to their rooms. We waited over 2 hours to even be able to enter the room. They just kept telling us to check back in 30 mins. When we got to the room, there were no toiletries, towels or garbage bags in the cans. We were told they did not have any towels and to check in the morning. We slept on mattress covers because the beds were missing their fitted sheets. Once we got settled in the room, we had 1 hour to swim before the pool closed and without any slides since they had closed and hour before. The water and the temperature in the building was cold. There were not enough inner tubes for the lazy river while the slides were open the next day since one of the slides used the tubes too. We booked through Hotels.com and were not made aware that the wave pool or the big slide by the wave pool were closed. In the morning when we went to brush our teeth, there was no water coming out of the faucet or the tub. How does water get shut off to a room?! This was one of the most disappointing family trips we have ever been on. I really expected a grand experience with the price we paid."

"Everything was good "

"The room wasnt available we ended up in a room they didnt wamt to put us in that smelled ofsmoke "

"Very nice stay. Everything was orderly and clean. It was my first stay here and would come back again."

"Room was clean and spacious. Hotel staff were very friendly and accommodating. The set up for continental breakfast executed very well. "

"Parking full but easy"

"Breakfast was great, the staff very welcoming, the pool was amazing."

"Towels were cheap, sheets did not stay on bed... very old "

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