"Stayed there because my wife had an operation. When we arrived we had a room with double beds instead of queens, asked to upgrade my room, not free but willing to pay the extra was told i could not. Staff said they would bring a comfortable chair for my wife… never did. When talking with manager at check out apparently the clerk was new and didn’t know i could upgrade. Well too late now, horrible stay as wife was in pain. 3 hours drives home would have been better. No compensation nothing offered appart from a sorry"
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