The hotel wasn't actually open to the public when we checked in (miscommunication with Expedia), but they honoured our booking anyway. This meant we didn't have breakfast, room service or reception for most of our stay but they did try to make up for it later in our stay. Otherwise, the property is a great boutique hotel (particularly for Tonga standards) with an excellent Italian restaurant. The staff were very warm. I would stay here again in Nukualofa.