Verified
8/10 Good
Noriko
23 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Noriko
Stayed 3 nights in Sep 2025
The ONE Hotel Astana
4.0 star property
The ONE Hotel Astana combines relaxation and adventure in a tranquil setting where travelers can unwind in gardens or explore the surrounding area
Choose dates to view prices
Photo gallery for The ONE Hotel Astana
Located in Almaty District, The ONE Hotel Astana welcomes visitors to its upscale retreat with peaceful gardens and a playground. Book a massage at the onsite spa to relax after exploring nearby attractions using the hotel's convenient bike rental service.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
- Gym
The current price is Rp2.333.467
Rp2.333.467
Rp2.706.822 total
includes taxes & fees
3 Jun - 4 Jun
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About this property
The ONE Hotel Astana
- Upscale hotel located in Almaty District
- A terrace, a garden and a playground are just a few of the amenities provided at The ONE Hotel Astana. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
- Additional perks include:
- Free self-parking
- Full breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
- Smoke-free property, a front desk safe and a lift
- Room features
- All guest rooms at The ONE Hotel Astana have comforts, such as 24-hour room service and air conditioning, in addition to perks, such as free stocked minibars and bathrobes.
- Other conveniences in all rooms include:
- Bathrooms with shower/bath combinations and free toiletries
- Plasma TVs with digital channels
- Fridges, daily housekeeping and desks
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Policies
Check-in
Check-in start time: 2 PM; check-in end time: 1:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 6000 per night.
Payment types at the property
Important information
Optional extras
- Fee for full breakfast: from approximately KZT 5000 for adults and from KZT 5000 for children
- Airport shuttle fee: KZT 4000.00 per vehicle (one-way)
- Rollaway bed fee: KZT 6000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
We should mention
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property
Frequently asked questions
Is The ONE Hotel Astana pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at The ONE Hotel Astana?
As of 21 May 2026, prices found for a 1-night stay for 2 adults at The ONE Hotel Astana on 3 Jun 2026 start from Rp2.333.467, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at The ONE Hotel Astana?
Self-parking is free at this property.
What time is check-in at The ONE Hotel Astana?
Check-in start time: 2 PM; check-in end time: 1:30 PM.
What time is check-out at The ONE Hotel Astana?
Checkout is at noon.
Does The ONE Hotel Astana provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KZT 4000.00 per vehicle applies.
Where is The ONE Hotel Astana located?
Located in Almaty District, this spa hotel is within 1 mile (2 km) of Schoolchildren's Palace, House of Ministries and Supreme Court of the Republic of Kazakhstan. Presidential Palace and Otan Korgaushylar Monument are also within 2 miles (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
6.0
Amenities
8.0
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 3 out of 5 reviews
10 - Excellent
3
Rating 8 - Good. 2 out of 5 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 5 reviews
2 - Terrible
0
Reviews
Verified
8/10 Good
Khaled
3 May 2022
Liked: Cleanliness, property conditions & facilities, room comfort
Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Khaled
Stayed 1 night in Apr 2022
Verified
10/10 Excellent
Verified traveller
9 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified traveller
Stayed 1 night in Apr 2025
Verified
10/10 Excellent
Vytautas
5 Feb 2025
Vytautas
Stayed 5 nights in Jan 2025
Verified
10/10 Excellent
ALEXANDR
21 Jun 2021
ALEXANDR
Stayed 2 nights in Jun 2021