"14 mar 2026 stay in Victoria, tx. Booked 1 month in advance. Check in day 24 mar 2026. Walked into locatin& there was construction dust everywhere, work was being don in front of elevator on 2nd floor. Dust all ways up yo 3rd floor , elevator did not stop on 2nd floor- construction. No notification of construction ever received, had no other choice,upon arriving for WWII veteran Abraham Suarez 100th Birtday. A very bad experience. Contacted customers service mumber and was told they were sending ticket # to location. For refund . Cintacted location 2/3 times no one had a clue of what was being done for refund ladt called today 32 mar2026. Very unacceptable experience ,we have used H I Express and were happy with stays. Disillusioned- angry- disappointed, msy have to change, to another competitor still no resolution on refund? "