Oceania hotel guide. Pan Pacific Hotels & Resorts hotel in Oceania, Australia - New Zealand and the South Pacific

"Central"

"I walked or rode the transit system while in Sydney, which is excellent by the way. I ate breakfast one time at the hotel and then decided to branch out and support local establishments."

"All good"

"Lovely staff - very clean and central to the centre - will definitely book again"

"Wonderful stay"

"This is a beautifully appointed hotel. Great central location. We will definitely stay here again."

"The location was very good, right near the marina and Sealife Aquarium. Lots of dining near the waterfront and the Hop on Bus Stop was close by too. This hotel is very large with several restaurants & a bar/ lounge. They have many business people & conference rooms, so lots of people coming & going all day & night. The staff was very friendly & professional. Our room was clean and comfortable & it was very quiet. They took very good care of our luggage storage while we waited for our airport transfer several hours later that day. Only issue we had was regarding their breakfast. We were told at check In that we had to preorder our breakfast buffet for every day of our stay, so we went ahead and added it onto our hotel bill. When we went to the buffet we were consistently asked if we wanted it charged to our room? We told them we had already prepaid, and it took them forever to find that charge on our reservation! So, this was a complete LIE! We did NOT have to preorder — we could have just paid every day as needed. Did not appreciate that! I had to check our bill at check out to make sure we had not been double charged. Maybe the business people don’t care because their corporations are paying, but as a private customer, I do not like being lied to & then questioned about a charge everyday! "

"Novotel was good , I stayed for 5 nights. It’s not bad. I wasn’t expecting high class luxury anyways, what you pay is what you get. They can improve on breakfast environment. The dining area definitely needs an upgrade."

"We had a fantastic week-long stay at the resort and truly enjoyed every moment. This well-thought-out resort takes care of everything from the moment you arrive until the time you leave. It provides an excellent and safe environment for kids to play and have fun. The food and drink options were outstanding, featuring fresh breakfasts and delicious dinner buffets with a variety of choices, along with great in-room service! The staff were incredibly friendly, serving everyone with smiles at all times. However, I would like to mention a few areas for improvement. The open areas were quite dark after sunset, lacking sufficient lighting in places like the pool area and the beach, which was a bit disappointing. Additionally, we had an issue with the shower amenities; despite informing the staff three times, we never received hair conditioner during our entire stay. Overall, we had a positive experience and highly recommend the resort, especially for families with kids. We will definitely return for our next trip to Fiji."