8/10
We booked well in advance and only found out at check-in that the elevator was out of service. Despite this, the front desk assigned us a room on the 4th floor. My 70-year-old mother was expected to carry her luggage upstairs – unacceptable. Only after insisting did we get a room on the 2nd floor.
The hotel is clearly in need of renovation. Paint is worn, fixtures outdated – and it's the first hotel we've ever seen with EXIT signs installed at floor level. While this may be intended for visibility in case of smoke during a fire, it's also a clear indicator of how the building is aging.
Pros:
Clean, quiet room.
Cons:
Poor communication, lack of empathy, and an overall feeling that guests with special needs are not considered.
Peter
Menginap 1 malam pada bulan Juni 2025