All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice hotel located right in the center of Naha. Conveniently located off the main road, walkable distance to a variety of restaurants and the metro station. Parking was a bit difficult to find at first, but after that everything was very smooth.
Response from DoubleTree by Hilton Hotel Naha on 28 Feb 2024
Dear Brian,Thank you very much for staying with us at the DoubleTree by Hilton Naha.It is always a great pleasure to receive such positive feedback.We hope to have the pleasure of welcoming you back again in the future.
6/10 Okay
Jiaqi
Travelled with family
13 Feb 2024
Liked: Staff & service
Disliked: Cleanliness
Great location right next to the monorail and 10 mins to Naha airport and close enough to the shopping belt. However that was kinda the only redeeming quality. Service staff experience was expected for the tier of hotel it’s advertised as. We had 2 rooms and one didn’t have any water or amenities like toothbrush provided. Rooms are dated and to be honest quite dusty. They don’t seem to dust anything that’s covered. Sound proofing isn’t great so light sleepers be aware. I had difficulty falling asleep with the road noise(sirens/motor racing noises).
Jiaqi
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Hotel Naha on 28 Feb 2024
Dear Jiaqi,Thank you very much for staying with us at the DoubleTree by Hilton Naha.Please accept my most sincere apologies for the disappointment you have expressed, and your recent stay has not to your satisfaction.We hope you will give us the opportunity to impress you on a return visit. Look forward to welcoming you back to Double Tree by Hilton Naha.
Great location. Everything was fine except every single day the breakfast options arev the EXACT same which would get annoying if you're staying >3 days, also the room cleaning was subpar. They didn't replace towels, didn't change dirty cups and they didn't refill the shower gel.
Tiziana
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton Hotel Naha on 30 Jan 2024
Dear Tiziana,Thank you very much for staying with us at the DoubleTree by Hilton Naha.However, please accept my most sincere apologies for the disappointment you have expressed, and your recent stay has not to your satisfaction.We will continue to work hard to improve our service and look forward to welcoming you back again soon.
The front desk staff, in particular Sarina, was awesome. Friendly, knowledgeable and helpful as we checked in and settled into our room.
DAVID
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Hotel Naha on 30 Jan 2024
Dear DAVID、APO,Thank you very much for staying with us at the DoubleTree by Hilton Naha.I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.
10/10 Excellent
Frank
16 Dec 2023
Frank
Stayed 2 nights in Dec 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
Staff and restaurant had excellent customer service! Very friendly, helpful, and courteous
Margarita
Stayed 3 nights in Aug 2023
Response from Double Tree by Hilton Naha on 5 Sep 2023
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you for taking your valuable time and your kinds words.It is our greatest pleasure to know that you have enjoyed your stay, and we are truly happy to see the scores you have given us. We will promise you that we will continuously make our utmost effort to provide the same quality of service you have enjoyed. We value our customer’s opinions about us to serve you in any better way. Should there be anything we can do to make your stay more comfortable and enjoyable, please let us know.Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.Sincerely,
Hotel staff are great, from front desk, to restaurant staff, to house keeping.
Really good location, highly recommend!
Yan
Stayed 6 nights in Aug 2023
Response from DoubleTree by Hilton Hotel Naha on 16 Aug 2023
Thank you very much for staying with us at the DoubleTree by Hilton Naha.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality.We shall look forward to welcoming you all back again. Thank you for recommending us!
8/10 Good
Tommy
Travelled with family
21 Jul 2023
Liked: Cleanliness, staff & service
It situates at a convenient location very close to the monorail station and bus termintal.
Tommy
Stayed 5 nights in Jul 2023
Response from DoubleTree by Hilton Hotel Naha on 7 Aug 2023
Thank you for staying with us at Double Tree by Hilton Naha.We highly appreciate your comments about our convenient location, which is near the monorail station.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.
10/10 Excellent
Madhumita
20 Jun 2023
Madhumita
Stayed 1 night in Jun 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
Excellent! Close to everything ! Very convenient because the monorail is connected to the hotel and 10 minutes only.
Breakfast is good too .
Flo
Stayed 4 nights in Apr 2023
Response from DoubleTree by Hilton Hotel Naha on 23 May 2023
Flo 様Thank you very much for taking the time to provide us with your valuable feedback.We highly appreciate your comments about our convenient location, which is near the monorail station.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.
8/10 Good
Kok Cristal Su
Travelled with partner
15 Apr 2023
Liked: Amenities
Hotel location is excellent, near monorail and naha bus terminal. Room carpet and air con I think not that clean which trigger my sinus. Confuse me on the booking double room which not a Queen size bed. Therefore I have to pay 1000yen per night to get a Queen size bed room. This is what I not happy about. Reception explained we need to allow house keeping to clean room this is another confuse we expecting room will be clean every-day by default. Anyway we hangj the tidy up room card at our outside door every-day when we out for the day. Surounding restaurants are nice just that some need to make reservations ahead.
Kok Cristal Su
Stayed 6 nights in Apr 2023
Response from Momoko from Front desk on 18 Apr 2023
Dear Ms. KOK,Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time for this review.We value our customer’s opinions about us to serve you in any better way. Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.Sincerely,
Response from Double Tree by Hilton Naha on 23 Jan 2023
Dear Teffanie,Many thanks for staying with us at Double Tree by Hilton Naha and for sharing your experience on Expedia.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.
Excellent Customer Service, Attention to Detail, Very Accommodating!! Room is Clean, Staff are second to none, Location is Great, Great Value for such an Amazing Hotel & Staff!!
Close to public transportation. The monorail from Naha airport is about a 10 minute ride with the station just across the street from this hotel. The bus station is only 1 street away, very convenient! Staff was kind and very helpful. Don't forget to ask for your cookie welcoming gift when you check in.
Very convenient hotel for mono rail and bus station.
Upgraded to a bigger room and very glad we did.
It was still not a very big room and bed was up against the wall on one side.
Complimentary, just baked cookies on arrival and departure were a nice touch.
Although the check-in process was not so smooth, but the staff are friendly and the hotel location is very good. It was just beside the monorail station. The room is clean and neat. Worth to come with family.
Comfortable beds (by American standards), great hair dryer.
Good breakfast!
Excellent location, near the airport, the monorail and shopping and restaurants.
Hotel is well located. The facility is very clean and well maintained. Staff is very nice and polite.
The rooms are small, but I guess this is the norm in Japan, so still very acceptable.
Nice place. Good location. Great staff. Great bed. Room on the small side compared to US-typical of Japan. Housekeeping staff inconsistent about replacing items used in room.
The hotel room was very small. Opening the luggage gave no room to walk around the bed.
Amy
Stayed 1 night in Jun 2019
Response from Double tree by Hilton Naha on 4 Oct 2019
Dear Amy,
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to place comments for us.
I am very sorry to hear about your unsatisfactory experiences in our room.
We will do our utmost to improve our customer service and only hope that we will have another opportunity to restore your faith in our hotel.