Reception

Reviews of DoubleTree by Hilton Hotel Naha

4 out of 5
DoubleTree by Hilton Hotel Naha
3-15 Higashi-machi, Naha, Okinawa

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 1000 reviews" "
Rating 8 - Good. 406 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel located right in the center of Naha. Conveniently located off the main road, walkable distance to a variety of restaurants and the metro station. Parking was a bit difficult to find at first, but after that everything was very smooth.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Hotel Naha on 28 Feb 2024
Dear Brian,Thank you very much for staying with us at the DoubleTree by Hilton Naha.It is always a great pleasure to receive such positive feedback.We hope to have the pleasure of welcoming you back again in the future.

6/10 Okay

Jiaqi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location right next to the monorail and 10 mins to Naha airport and close enough to the shopping belt. However that was kinda the only redeeming quality. Service staff experience was expected for the tier of hotel it’s advertised as. We had 2 rooms and one didn’t have any water or amenities like toothbrush provided. Rooms are dated and to be honest quite dusty. They don’t seem to dust anything that’s covered. Sound proofing isn’t great so light sleepers be aware. I had difficulty falling asleep with the road noise(sirens/motor racing noises).
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Hotel Naha on 28 Feb 2024
Dear Jiaqi,Thank you very much for staying with us at the DoubleTree by Hilton Naha.Please accept my most sincere apologies for the disappointment you have expressed, and your recent stay has not to your satisfaction.We hope you will give us the opportunity to impress you on a return visit. Look forward to welcoming you back to Double Tree by Hilton Naha.

6/10 Okay

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everything was fine except every single day the breakfast options arev the EXACT same which would get annoying if you're staying >3 days, also the room cleaning was subpar. They didn't replace towels, didn't change dirty cups and they didn't refill the shower gel.
Stayed 4 nights in Jan 2024
Response from DoubleTree by Hilton Hotel Naha on 30 Jan 2024
Dear Tiziana,Thank you very much for staying with us at the DoubleTree by Hilton Naha.However, please accept my most sincere apologies for the disappointment you have expressed, and your recent stay has not to your satisfaction.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

DAVID, APO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, in particular Sarina, was awesome. Friendly, knowledgeable and helpful as we checked in and settled into our room.
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Hotel Naha on 30 Jan 2024
Dear DAVID、APO,Thank you very much for staying with us at the DoubleTree by Hilton Naha.I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.

10/10 Excellent

Frank

Stayed 2 nights in Dec 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

6/10 Okay

Sean

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Martina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

Douglas, Bellevue

Travelled with partner
Liked: Staff & service
Close to monorail station.
Stayed 1 night in Nov 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and restaurant had excellent customer service! Very friendly, helpful, and courteous
Stayed 3 nights in Aug 2023
Response from Double Tree by Hilton Naha on 5 Sep 2023
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you for taking your valuable time and your kinds words.It is our greatest pleasure to know that you have enjoyed your stay, and we are truly happy to see the scores you have given us. We will promise you that we will continuously make our utmost effort to provide the same quality of service you have enjoyed. We value our customer’s opinions about us to serve you in any better way. Should there be anything we can do to make your stay more comfortable and enjoyable, please let us know.Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.Sincerely,

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are great, from front desk, to restaurant staff, to house keeping. Really good location, highly recommend!
Stayed 6 nights in Aug 2023
Response from DoubleTree by Hilton Hotel Naha on 16 Aug 2023
Thank you very much for staying with us at the DoubleTree by Hilton Naha.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality.We shall look forward to welcoming you all back again. Thank you for recommending us!

8/10 Good

Tommy

Travelled with family
Liked: Cleanliness, staff & service
It situates at a convenient location very close to the monorail station and bus termintal.
Stayed 5 nights in Jul 2023
Response from DoubleTree by Hilton Hotel Naha on 7 Aug 2023
Thank you for staying with us at Double Tree by Hilton Naha.We highly appreciate your comments about our convenient location, which is near the monorail station.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.

10/10 Excellent

Madhumita

Stayed 1 night in Jun 2023
Response from DT Naha on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Flo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Close to everything ! Very convenient because the monorail is connected to the hotel and 10 minutes only. Breakfast is good too .
Stayed 4 nights in Apr 2023
Response from DoubleTree by Hilton Hotel Naha on 23 May 2023
Flo 様Thank you very much for taking the time to provide us with your valuable feedback.We highly appreciate your comments about our convenient location, which is near the monorail station.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.

8/10 Good

Kok Cristal Su

Travelled with partner
Liked: Amenities
Hotel location is excellent, near monorail and naha bus terminal. Room carpet and air con I think not that clean which trigger my sinus. Confuse me on the booking double room which not a Queen size bed. Therefore I have to pay 1000yen per night to get a Queen size bed room. This is what I not happy about. Reception explained we need to allow house keeping to clean room this is another confuse we expecting room will be clean every-day by default. Anyway we hangj the tidy up room card at our outside door every-day when we out for the day. Surounding restaurants are nice just that some need to make reservations ahead.
Stayed 6 nights in Apr 2023
Response from Momoko from Front desk on 18 Apr 2023
Dear Ms. KOK,Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time for this review.We value our customer’s opinions about us to serve you in any better way. Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.Sincerely,

10/10 Excellent

Thomas

Stayed 1 night in Apr 2023
Response from ダブルツリーbyヒルトン那覇 on 17 Nov 2023
この度は、沖縄でのご滞在にダブルツリーbyヒルトン那覇をお選びいただきまして誠にありがとうございます。 お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。 これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from ダブルツリーbyヒルトン那覇 on 17 Nov 2023
この度は、沖縄でのご滞在にダブルツリーbyヒルトン那覇をお選びいただきまして誠にありがとうございます。 お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。 これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from ダブルツリーbyヒルトン那覇 on 17 Nov 2023
この度は、沖縄でのご滞在にダブルツリーbyヒルトン那覇をお選びいただきまして誠にありがとうございます。 お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ごゆっくりお過ごしいただけたご様子、大変嬉しく思っております。 これからもお客様に喜んでいただけますようサービスの向上に努めて参ります。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お気づきの点やご要望等ございましたら、何なりとお申し付けいただければと存じます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Teffanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Response from Double Tree by Hilton Naha on 23 Jan 2023
Dear Teffanie,Many thanks for staying with us at Double Tree by Hilton Naha and for sharing your experience on Expedia.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We certainly look forward to welcoming you back to stay with us on your next visit Okinawa.

10/10 Excellent

Hamdi

Stayed 3 nights in Apr 2022

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Compliments to the Staff!!
Excellent Customer Service, Attention to Detail, Very Accommodating!! Room is Clean, Staff are second to none, Location is Great, Great Value for such an Amazing Hotel & Staff!!
Stayed 4 nights in Dec 2021

8/10 Good

Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the parking could have been free.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first time okinawa
excellent service, very accessible location, thanks for wonderful stay,till my next visit!!!
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good overall
Stayed 4 nights in Apr 2021

10/10 Excellent

Stephen, Tokyo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transportation. The monorail from Naha airport is about a 10 minute ride with the station just across the street from this hotel. The bus station is only 1 street away, very convenient! Staff was kind and very helpful. Don't forget to ask for your cookie welcoming gift when you check in.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooms were clean and comfortable. Staff were helpful and friendly. Car parking convenient and quick to arrange with hotel.
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very small rooms all services ok, basic breakfast doesn't worth what you pay for
Stayed 1 night in Feb 2020

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights in NAHA
Very convenient hotel for mono rail and bus station. Upgraded to a bigger room and very glad we did. It was still not a very big room and bed was up against the wall on one side. Complimentary, just baked cookies on arrival and departure were a nice touch.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
Although the check-in process was not so smooth, but the staff are friendly and the hotel location is very good. It was just beside the monorail station. The room is clean and neat. Worth to come with family.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
Comfortable beds (by American standards), great hair dryer. Good breakfast! Excellent location, near the airport, the monorail and shopping and restaurants.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very polite and helpful. I would definitely return to the Doubletree Hilton Naha again.
Stayed 8 nights in Nov 2019

8/10 Good

ka cheong

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Parking was tough to get access to the building. Was not clearly marked
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 9 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Very small lobby. Restaurant is small and always full. Had to wait every morning.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to rail and bus terminal. Hotel front desk people are very helpful; cleaning staff friendly.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, hotel and location. We will go again!
Stayed 5 nights in Oct 2019

8/10 Good

Hwee Chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located. The facility is very clean and well maintained. Staff is very nice and polite. The rooms are small, but I guess this is the norm in Japan, so still very acceptable.
Stayed 1 night in Aug 2019

8/10 Good

Chua

Liked: Property conditions & facilities, room comfort
Pleasant stay.
Room was a a little small and cramp. Housekeeping has missed a few small details.
Stayed 5 nights in Aug 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Nice place. Good location. Great staff. Great bed. Room on the small side compared to US-typical of Japan. Housekeeping staff inconsistent about replacing items used in room.
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Small room
The hotel room was very small. Opening the luggage gave no room to walk around the bed.
Stayed 1 night in Jun 2019
Response from Double tree by Hilton Naha on 4 Oct 2019
Dear Amy, Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to place comments for us. I am very sorry to hear about your unsatisfactory experiences in our room. We will do our utmost to improve our customer service and only hope that we will have another opportunity to restore your faith in our hotel.

8/10 Good

Caterina, Mililani

Travelled with family
Disliked: Amenities, property conditions & facilities
Very basic. I paid same price for a hotel in Osaka and Chatan during this trip; hotel service and amenities were far superior.
Stayed 3 nights in Jun 2019