Chapel

Reviews of Hotel Collective

4.5 out of 5
Hotel Collective
2-5-7 Matsuo, Naha, Okinawa Prefecture

Reviews

9.4

Exceptional

Rating 10 - Excellent. 414 out of 552 reviews" "
Rating 8 - Good. 91 out of 552 reviews" "
Rating 6 - Okay. 36 out of 552 reviews" "
Rating 4 - Poor. 6 out of 552 reviews" "
Rating 2 - Terrible. 5 out of 552 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of the activity but a peaceful place to stay. Lovely rooms, fantastic staff, nice spa and pool facilities. This is possibly the best place to stay in Naha.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chia Yu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying in this hotel. Everything you need for a stay is provided for in the room including free drinks in the bar fridge. The location is super convenient as it's located right in the midst of a street with great restaurants and shopping. Highly recommended.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ying Kit

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Great meals, free tea time everyday for executive room, clean room everyday, quiet room, super comfortable bathroom equipment, and very convenient location.
Stayed 3 nights in Jan 2024

10/10 Excellent

R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, has great customer service, and is located in the heart of the nightlife of Naha City.
Stayed 1 night in Jan 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right in middle of Naha's main street. You are in the midst of shopping and dining options and close to 3 monorail stops. Hotel is well soundproofed and rooms are clean and spacious. Breakfast buffet which is extra cost is expansive and great food. Staff are excellent..this is a good base for a trip to Naha.
Stayed 6 nights in Dec 2023

10/10 Excellent

Alberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel Collective was excellent in every way. The accommodations were very comfortable and clean. Mostly, the staff was exceptional and so helpful in every way. I can't wait to stay at the Hotel Collective again
Stayed 7 nights in Nov 2023
Response from Hotel Collective on 15 Nov 2023
We would like to express our sincere gratitude for choosing our hotel among the numerous accommodation options available. All of our hotel staff deeply thank you for your selection. Additionally, we extend our gratitude for sharing your feedback on the service provided during this stay.We will strive to continuously improve and enhance our offerings to bring even more satisfaction to our esteemed guests. When you are in the vicinity next time, please do consider stopping by once again. Our entire hotel team is eagerly awaiting the opportunity to serve you. We sincerely appreciate your ongoing support of Hotel Collective.

8/10 Good

Yuk Ting

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is extremely convenient and cosy. Excellent location for travellers. You can also park the car in the basement, which is great to us, family with a kid. But it can be cleaner when we can still see dust and hair around the toilet sink. Dunno the reason, the air-con was not cold during the night even we set to the lowest temperature. Overall, it’s nice and we will consider to stay again.
Stayed 1 night in Oct 2023
Response from Hotel Collective on 15 Nov 2023
We would like to express our sincere gratitude for choosing our hotel among the numerous accommodation options available. All of our hotel staff deeply thank you for your selection. Additionally, we extend our gratitude for sharing your feedback on the service provided during this stay.We will strive to continuously improve and enhance our offerings to bring even more satisfaction to our esteemed guests. When you are in the vicinity next time, please do consider stopping by once again. Our entire hotel team is eagerly awaiting the opportunity to serve you. We sincerely appreciate your ongoing support of Hotel Collective.

10/10 Excellent

il

Stayed 1 night in Sep 2023
Response from Hotel Collective on 24 Oct 2023
We would like to express our sincere gratitude for choosing our hotel among the numerous accommodation options available. All of our hotel staff deeply thank you for your selection. Additionally, we extend our gratitude for sharing your feedback on the service provided during this stay.We will strive to continuously improve and enhance our offerings to bring even more satisfaction to our esteemed guests. We apologize for any shortcomings and will endeavor to make your next visit even more delightful.When you are in the vicinity next time, please do consider stopping by once again. Our entire hotel team is eagerly awaiting the opportunity to serve you. We sincerely appreciate your ongoing support of Hotel Collective.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Hotel Collective on 4 Dec 2023
We would like to express our sincere gratitude for choosing our hotel among the numerous accommodation options available. All of our hotel staff deeply thank you for your selection. Additionally, we extend our gratitude for sharing your feedback on the service provided during this stay.We will strive to continuously improve and enhance our offerings to bring even more satisfaction to our esteemed guests. When you are in the vicinity next time, please do consider stopping by once again. Our entire hotel team is eagerly awaiting the opportunity to serve you. We sincerely appreciate your ongoing support of Hotel Collective.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hotel Collective on 4 Dec 2023
We would like to express our sincere gratitude for choosing our hotel among the numerous accommodation options available. All of our hotel staff deeply thank you for your selection. Additionally, we extend our gratitude for sharing your feedback on the service provided during this stay.We will strive to continuously improve and enhance our offerings to bring even more satisfaction to our esteemed guests. When you are in the vicinity next time, please do consider stopping by once again. Our entire hotel team is eagerly awaiting the opportunity to serve you. We sincerely appreciate your ongoing support of Hotel Collective.

10/10 Excellent

Kevin, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. It was clean, staff had great service and they have great facilities. One of my favorite things was they had a kids room for the little ones to play in. Housekeeping staff was outstanding and being very accommodating.
Stayed 2 nights in Aug 2023
Response from Hotel Collective on 18 Aug 2023
We would like to express our sincere gratitude for choosing our hotel among the numerous accommodation options available. All of our hotel staff deeply thank you for your selection. Additionally, we extend our gratitude for sharing your feedback on the service provided during this stay.We will strive to continuously improve and enhance our offerings to bring even more satisfaction to our esteemed guests. We apologize for any shortcomings and will endeavor to make your next visit even more delightful.When you are in the vicinity next time, please do consider stopping by once again. Our entire hotel team is eagerly awaiting the opportunity to serve you. We sincerely appreciate your ongoing support of Hotel Collective.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Collective is in the most central location, so you can walk right outside and all of the shops are right there! The staff was very kind and helpful. The hotel and room were the most spacious that I have ever experienced in Japan. The hotel had every amenity you could ask for, and everything was so clean. I could not have asked for a better hotel experience.
Stayed 3 nights in May 2023

10/10 Excellent

Ugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely come back
Hotel was located very central. The room is super clean and the baby cot was big and comfortable.
Stayed 3 nights in Apr 2023

10/10 Excellent

Chisa

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2023

10/10 Excellent

Randy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Nighter
The hotel was amazing. The decor was modern and very tasteful. The staff was very courteous and super friendly. The hotel is right on the main strip in Naha, so it’s very accessible to everything. I would highly recommend.
Stayed 1 night in Feb 2023

8/10 Good

Shlomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of town. Rooms are very nice. Did not eat breakfast, since they enforce putting masks. While all over the world (and actually in Japan too) governments already understand that masks has very little if not zero influence on the spread of COVID, Japan is the ONLY country in the world that still insist on masks. And Japanese people are in love with those masks; they feel very comfortable that people can not see their faces.
Stayed 3 nights in Feb 2023

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Takuo, Shinjuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

nian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great

10/10 Excellent

SAI HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Vega

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended if you are staying in Naha. It's located in the heart of Naha Tourist District.
Stayed 2 nights in Oct 2022

10/10 Excellent

Adrienne, FPO

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay if you just want to relax and enjoy the amenities and food or if you want to enjoy the city scene.
Stayed 2 nights in Oct 2022

10/10 Excellent

nanjid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Oct 2022

6/10 Okay

Rosa Yuri

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I think the reception should always explain how to proceed from check in to check out what did not happened. The room was not that complete clean. There were some stains in the lavatory area, like tooth brush small drops. And also there were some tiny white bugs and a dead fly on the side table below the tv… But the water pressure of the shower was good and the room itself was very comfortable with appropriate space to each use.
Stayed 3 nights in Sep 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night get away
Great stay. Location is really good, directly on kokasai st. Hotel had lots of staff to help with parking, bags, check in, etc. I used self parking for about 1500 Yen a night. Pool was different and a nice place to hang out. Gym didn’t have many dumbbells but two treadmills, two bikes, and some good cable machines. Enjoyed the bar one night, nice low key scene for an intimate night. Breakfast buffet was nice—some western food but half or more was Japanese type. Room itself was nice. Modern and fresh. Glass shower interesting, looks out into the room. Would definitely stay again!
Stayed 1 night in Jul 2022
Response from Hotel Collective on 9 Aug 2022
Thank you for staying with us and taking the time to leave positive feedback. We are delighted to know you had a wonderful experience at Hotel Collective. We would also like to recommend the Chinese restaurant (KYO GARDEN) which is on the 3rd floor of our hotel. If you are interested in the traditional Chinese cuisine, please try it on your next stay. We are looking forward to welcome you back again.

8/10 Good

Hiroyuki

Stayed 1 night in Jul 2022

8/10 Good

Shlomo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2022

6/10 Okay

carmine

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in a beautiful place!!
Beautiful hotel in a very popular area, easily walk the neighborhood day or night! English speaking staff and in standard Japanese way- very customer focused. The restaurants are so popular that we almost couldn't eat dinner on Christmas day but the manager got involved and helped us relay to the chef our special dietary needs and dinner was wonderful! Our staycation is up for a regular repeat Hotel Collective will see us again!
Stayed 3 nights in Dec 2021
Response from Hotel Collective on 13 Jan 2022
Thank you very much for staying at Hotel Collective. We would also like to thank you for taking your precious time to share your experience with us, and giving us full score. We are very glad to know that you were satisfied with hotel location, services and especially special dietary food. In the future, we will continue to do our best to provide service tailored to the customer's wishes, and we ask you for your continued patronage. We hope your next stay at hotel collective will be pleasant and looking forward to welcoming you back again. Best regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very comfortable, stylish and centrally located. I enjoyed the fitness area and sauna. COVID measures are very good. Staff were helpful and friendly. The room was very comfortable and the shampoo and other products smell amazing.
Stayed 1 night in Oct 2021
Response from Hotel Collective on 22 Nov 2021
Thank you for staying at Hotel Collective and taking your valuable time to give us your feedback. We are very glad to know that you were satisfied with the stylish design, facilities, comfortable rooms, amenities and the location of our hotel. Good location is one of our selling points and we hope our guests enjoy shopping, sightseeing and activities starting from here. Since our hotel intends to provides the best services and facilities the preventive measures of COVID is also being thoroughly implemented so that our customer can enjoy the stay safely even during this pandemic situation. Once again thank you very much for complementing our staff too and hope to get more chances to provide you the best service and make your stay pleasant. We look forward to welcoming you again in the near future.

10/10 Excellent

Keitaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
国際通り沿いのハイランクホテル
良かった点 •マシン付きのフィットネスルーム •アメニティ(Ad Vitamのハンドソープ、シャンプーはめちゃくちゃいい香りですごく良かったです) •広めの部屋とスタイリッシュな内装
Stayed 1 night in Sep 2021
Response from ホテルコレクティブ on 6 Oct 2021
この度は、ホテルコレクティブにご宿泊賜り、誠にありがとうございました。 また、館内施設や内装に関しましてお褒めの言葉を頂戴しましたこと重ねて御礼申し上げます。 ホテルアメニティ『Ad Vitam』につきましては、高級エステなどでも使われるほど、そのテクスチャ、香りには定評があり、多くのお客様よりご好評頂いております。ご満足いただけたご様子で大変嬉しく存じます。 今後もお褒めいただきましたことのすべてを大事にし、より一層精進して参ります。再びお会いできます日を、スタッフ一同、心よりお待ち申しあげております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous
立地は国際通り沿いであり何をするにも困らない。アウトドアプール、筋トレ系マシンありのフィットネスジム、大浴場と、外資系大手ホテルチェーンのような設備。部屋も広く、浴槽も広い。ボディーソープ、シャンプーの香りもウッディで良い。フロントやスタッフの対応もとても丁寧で洗練されている。良い意味で、海外のホテルに滞在しているかのような印象を受けた。
Stayed 1 night in Sep 2021
Response from ホテルコレクティブ on 27 Sep 2021
この度はホテルコレクティブにご宿泊頂き、誠にありがとうございます。 お褒めの言葉に併せ満点のご評価をいただきました事、重ねて御礼申し上げます。 立地やお部屋の浴室にご満足いただけた様子が伺え大変嬉しく思います。 当ホテルは国際通りの中央に25mのプールをご用意しており、シティホテルにいるとは思えない開放感をお楽しみいただけたかと思います。 今後もお客様にご満足いただけるサービスを提供できるよう日々精進して参りますので、これからもご愛顧賜りますようお願い申し上げます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - very clean and modern, great service, and conveniently located.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Lovely hotel and the staff were so kind and helpful.
Stayed 3 nights in Aug 2021
Response from Hotel Collective on 18 Aug 2021
Dear guest, Thank you for staying at Hotel Collective and thank you also taking your precious time to post your feedback. We are so delighted to hear that our facilities and services met your expectations. Your compliments about our staff are really encouraging for us. We look forward to welcoming you again in the near future. With best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, well-situated hotel with all the required things like gym, pool, restaurants and even a sauna. It is right on intentional street so you’ll be close to the action. Highly recommended
Stayed 4 nights in Jun 2021
Response from Hotel Collective on 30 Jun 2021
Dear guest, Thank you for sharing your review with us. We are very happy to read that you had an enjoyable stay with us, and that our location and facilities met your expectations. Again, thank you for choosing Hotel Collective. We look forward to welcoming you back in the future.

10/10 Excellent

Kenji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay during pandemic
We loved the Hotel Collective and felt safe during COVID pandemic. It is at a great location along Kokusai St., neat fantastic restaurants, and walking distance to monorail station. Especially, we enjoyed breakfast buffet with many Okinawa flavors.
Stayed 1 night in May 2021
Response from Hotel Collective on 5 Jun 2021
Thank you very much for staying at Hotel Collective. First and foremost thank you for sharing your experience with us. We are glad to hear that you were satisfied with the restaurant, the hotel location and our measures against COVID-19 pandemic for guests` safety. We will continue to disinfect with the sanitizer, and wear masks so that all guests can spend their time with peace of mind. Once again thank you very much for taking your precious time to give us your feedback. We are looking forward to welcoming you back to Hotel Collective in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
High end hotel, amazing bar and happy hour, location is right in the center of town. Would recommend and stay again.
Stayed 1 night in May 2021
Response from Hotel Collective on 14 May 2021
Thank you for staying at Hotel Collective. First and foremost thank you very much for sharing your experience with us. We are very glad to hear that you were satisfied with the location of our hotel and bar. Direct feedback from the guest is the motivation for our staff we truly appreciate your positive comments. Once again, thank you very much for your feedback and we look forward to welcoming you back again to Hotel Collective in the near future.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Markus

Liked: Cleanliness, property conditions & facilities
Strict &formal etiquette, beautiful &simple design
THE GOOD: beautiful, spacious rooms, quiet, and an unbeatable location right at the very centre of Naha. Wonderful amenities (although you will struggle to get any out of those bottles). If you like having people treat you like a princess, this will be great. THE NOT SO GOOD: Many staff standing around, watching your every move; will hurry to the elevator before you to open the doors. If you prefer having a home away from home, a relaxing space, rather than feel like a closely watched guest in a strict person's place, you may feel a bit uncomfortable as I did. Even a look at the, what I think would be a nice lobby from glancing at it, was difficult as there was always someone trying to run to the elevator to open the door, open some door for me, or ask me if I needed something. The strictness pertains to everything: eg the restaurant I wanted to go was written as Last Order will be at 20:00, so I went at 19:50 but gut just looked as his watch and I was told it's in fact too late.
Stayed 1 night in Apr 2021
Response from Hotel Collective on 13 Apr 2021
Thank you for your stay at Hotel Collective, and it is our pleasure to receive a feedback from you. We are very pleased that the location of our hotel has helped you on your journey. However, we would like to apologize for the excessive contact made you feel uncomfortable. As you mentioned, including the experience you had at the restaurant regarding the opening hour, what makes guests to feel comfortable is not to follow the manual; but to be more flexible on answering guest’s needs. If you have a chance to come to Okinawa again, please give us another opportunity to support your stay. We are all looking forward to welcoming you. Best Regards.

8/10 Good

Shuichiro

Stayed 2 nights in Mar 2021

6/10 Okay

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful design hotel, perfect location, stiff
A beautiful design hotel on the main Street of downtown Naha. Just opened. Room a bit noisy from the main Street is the trade-off, of course. But there were too many staff, so I felt constantly monitored at each step, and it felt more like in China rather Japan...not a very relaxing hotel experience, felt rather like being in a very stiff person's house as a guest. Nice amenities, beautiful bathroom, nice local artworks from up and coming artists. Breakfast options are fantastic (I went for Chinese, which was really great!) Gym is ill-equipped (heaviest weight has 10kg...)
Stayed 1 night in Aug 2020

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and good prices!
Amazing place. Amazing restaurants and amazing service. I was a solo female traveller and they really looked out for me. Thank you so much!
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and best in Naha
Excellent hotel, excellent and nicely decorated and functional room, excellent and friendly service. Easily the top hotel in Naha.
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very new and clean Located in center part of Kokusai dori Very convenient place, nice for walking, Shopping etc
Stayed 3 nights in Mar 2020

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities is new and excellent. You can get to swim in hotel.
Stayed 1 night in Feb 2020