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"Can someone from customer service please contact me"

"If you do book, call the hotel directly and make sure they book you anywhere other than in the 400 rooms. The room had a dank smell to it, there was a window that led out to an enclosed hallway so you could get no ventilation. No view as pictured in the listing. Incredibly hot and stuffy in the room. The road noise was pretty brutal, too. They’re dog friendly, which is cool until your child gets rushed by an aggressive off leash dog in the parking lot. A cleaning lady stood there and watched the whole thing, didn’t even bother to ask if my kid was ok. We let them know we had family staying in the same hotel and they put us as far away from them as possible. Family had a balcony overlooking the ocean and the concrete was cracked in a way that made it feel unsafe. Stairs up to their room had rotting, spongy spots. Very lackluster experience and we will not be back. "

"Staff was exceptionally professional and kind."

"Looks like nothing from the outside - beautiful, thoughtful rooms. "

"Peaceful place"