"Very disappointed with this resort for several reasons. 1) Check-in was at 4pm, we arrived around 420 and didn't get a room assigned until almost 6pm, and that was after complaining. 2) The staff are not knowledgeable, and have no hospitality. They see you waiting for something, and no one asks if you've been helped. They walk pass you in the hall, don't say hello. If you ask for anything no one has the answers, and they seem to be moving extra slow so the next person has to help you. 3) The condos are nice, but outdated and need maintenance. One of our rooms ceiling fan was so loud and shook like it was going to fall down. 4) They offer "happy hour" at their bars during certain times. 1 closes before the happy hour starts, the other was never open and we stayed 5 days, 4 nights... You can tell the hotel is either short on staff or something. 5) I did not see any of the event activities that were offered. This resort could really use restructuring, including staff"
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