"My previous stays at Ester Lee were adequate. The hotel was ancient and shabby, but it was run reasonably well and was a plausible alternative if better places were booked. That ended on this trip. I don't know if they have a new owner, but the place is now falling completely apart. The cottage I reserved did not have hot water. They said it would not be fixed soon so they replaced it with a small room on the bottom floor of the hotel. They refused to compensate me for the downgrade, claiming falsely they were the same price. I had just booked the cottage and saw the prices for different options so I knew that was false. One of the other buildings had boarded up windows. That is crazy. Whatever caused the collapse in facility maintenance and service makes it unsuitable for my travel needs. I will not be going back. The front desk employees complained about management ignoring maintenance needs. That is a major red flag for me."