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Reviews of Hilton Vacation Club Grande Villas Orlando

3.5 out of 5
Hilton Vacation Club Grande Villas Orlando
12118 Turtle Cay Circle, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1920 out of 2647 reviews" "
Rating 8 - Good. 492 out of 2647 reviews" "
Rating 6 - Okay. 129 out of 2647 reviews" "
Rating 4 - Poor. 52 out of 2647 reviews" "
Rating 2 - Terrible. 54 out of 2647 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, awesome rooms
Stayed 7 nights in Apr 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service
Property was small and easy to navigate around. There were a few things that looked like they could use some fixing up around the property
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! This property has everything your family needs for a holiday. Close to Disney and universal. Would definitely stay here again
Stayed 3 nights in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

HEATHER

Travelled with partner
Disliked: Staff & service
Stayed here in December and enjoyed our stay. Decided to come back last week and Expedia has false advertising. Says one bedroom had dryer and dishwasher and has neither. Will never trust or stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shayla, GIBSONTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. It's conveniently located. I highly recommend it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Conroy

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good, had no issues with nothing
Stayed 3 nights in Apr 2024

10/10 Excellent

Shelley

Liked: Amenities
Clean
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend , so many activities, clean , overall had a really good experience!
Stayed 3 nights in Apr 2024
Response from The front desk team on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DEENA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the condo style hotels. made our stay a home away from home
Stayed 4 nights in Mar 2024
Response from The front desk team on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth, Prince George

Travelled with family
Beautiful landscaping & great pools. Onsite store/bistro was super - good food & friendly staff. Shuttle to Disney was a nice perk. Highly recommend this place for families.
Stayed 6 nights in Apr 2024
Response from The front desk team on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

JULIA, Christiansted

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
First room had the AC unit taken apart and left everywhere. They moved us to another room that had an AC unit that sounded like an airplane and no water pressure in the shower. They fixed these two items so the second night was better. The floor in the bathroom didnt feel like it had been mopped in forever. My daughter left her blanket on the edge of the bed. We called several hours after checkout and they said the item was no where to be found. My daughter only sleeps with the blanket and it had already been thrown away. Just a little humanity goes a long way. Call the guest and tell them they left something and possibly something sentimental. They knew how to get in contact with me about their checkout policy and welcome me to the hotel so I know they have my number. We are lacking humanity.
Stayed 2 nights in Apr 2024
Response from The front desk team on 24 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

gerald, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from The front desk team on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely no complaints about our stay. The property was clean and in a great location. We were allowed to check in about 4 hours early and had a wonderful and relaxing stay!
Stayed 4 nights in Apr 2024
Response from The front desk team on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from The front desk team on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an absolutely great place. 2nd year in a row visiting wish you weren’t booked for years
Stayed 4 nights in Apr 2024
Response from The front desk team on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I would have given this property a 5 star, except for the mini mart and outside bar which there was always one or two people working so it always took so long to get anything. The staff was fantastic though! The suite was spacious clean and beautiful. Checking in was easy and location was convenient. The Mini Mart needs to offer more - better quality coffee. Better quality wine and other products. The bar should offer Spirits and overall higher quality. Must have more than one person working in the evening. I would stay here again!
Stayed 3 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Claudette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Property was clean.
Stayed 14 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russell E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! Close to everything. Will definitely stay again.
Stayed 5 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Taiwo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice.
Stayed 3 nights in Mar 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in family absolutely loved this resort! And ages were ranging from 3 year old, 12 , 26 and 47. There was a little bit of Florida paradise for each of us. Great playground, mini golf, pools, walking paths around buildings, hammocks, fire pits. Suites were spacious, you couldn't hear other guests, bathrooms amazing, showers warm, patio just enough for all 5 of us to sit. Bed was comfortable, I never slept in cozier bed then there. A little convenience store/restaurant/bar in the back had every necessity that we needed plus great gifts to take home, great food for breakfast and dinner. People that worked in that store are the most wonderful group of people we met! Property was easy accessible with a car to everything, Disney Worlds, Universal and all the great restaurant chains and gift stores. I liked that it was close but away from Disney hustle. I wanted to rest in Florida and this property made our stay the most wonderful vacation ever!
Stayed 4 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mikhya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Xian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great!
Stayed 5 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 5 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and well maintained. Staff friendly and attentive. The tiki bar was a bit basic and could do with an upgrade! The shop prices were massively overpriced. The kingsize bed was super comfy, our only complaint is that the pillows were too big and hard, meaning you had to sleep with your neck crooked. Lovely fire pits and bbqs to use dotted around.
Stayed 2 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ruben Fernando Y. Jr.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort for the price point! Proximity to parks, Disney Springs, and shopping is great. My 6 year old was sad when we were about to leave as he liked the pool and mini golf.
Stayed 5 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Property!
Stayed 3 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Will return
Stayed 4 nights in Apr 2024
Response from The front desk team on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

brahiam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the family, lots of fun activities. The room layouts are great. The 2 things I would improve are the rooms are staring to look a bit outdated and the food was not of great quality. Breakfast pancakes and waffles are frozen eggos.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property a mile away from Disney Springs. Room was specious and clean. Dishwasher and laundry in room. Staff very friendly and helpful.Loved the balcony with the table outside. We will definitely go back next time we are in Orlando.
Stayed 5 nights in Apr 2024
Response from HGV Front desk on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, best clean and convenient. Loved the pool area!
Stayed 5 nights in Apr 2024
Response from HGV Front desk on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KINGA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place very close to everything
Stayed 3 nights in Apr 2024
Response from The Front desk team on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mercedes

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it!! This property is great for the location and price! We were visiting for a week to head to Disney but needed a bigger space for my family and it was perfect! We opted for a 2 bedroom suite. It was very nicely updated, clean and had everything you would need. Washer and dryer, fully stocked kitchen and appliances. It definitely felt like home away from home. No one bothered us what so ever. The kids of course loved the pool, they even had a huge projector out on our last night playing the Taylor Swift concert. Everyone is super nice and helpful. We will be back!
Stayed 5 nights in Apr 2024
Response from The front desk team on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here! It was very nice and a lot to do! Staff were exceptional, everything was well maintained. Would stay here again and again!
Stayed 5 nights in Apr 2024
Response from The front desk team on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Everything was beyond clean and the staff were amazing. We will be going back for sure.
Stayed 5 nights in Apr 2024
Response from The front desk team on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great with pricing. The walls were VERY thin and you can hear all of the kids yelling and walking up the stairs. There was one night that a person was banging on doors which was scary. The place was clean just a little noisy between 6-10 pm.
Stayed 4 nights in Apr 2024
Response from The Front desk Team on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jean-Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services as advertised.
Stayed 3 nights in Apr 2024
Response from HGV Front desk on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The front desk team on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lyric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families.
Stayed 3 nights in Apr 2024
Response from The front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely updated, well kept hotel with easy access to pools and other amenities.
Stayed 6 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Corrie

Travelled with family
The hallways were so noisy. You could hear everything all day long. Next to nothing done for soundproofing. Stayed for 5 nights and they never offered to clean the room once. It's an older facility that needs updating. The grounds are beautiful and the location is really good.
Stayed 5 nights in Mar 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service
Good stay would go back again
Stayed 2 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. Clean with many activities and friendly staff. We were in building F and the loud speaker from the water aerobics mic and music was super load. It is pointed right at the F building. If you want to sleep past 9am ask for a different building. Otherwise great stay and close to Disney Springs.
Stayed 7 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brittany Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable 3 bedroom and plenty of space! Location was convenient for all Walt Disney parks. Super clean and friendly customer service. Easy check-in process!
Stayed 5 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Mar 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rashaan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay at this property was just fine for a getaway weekend. Great location in relation to theme parks and other attractions. Room was clean and sizeable, was just unfortunate the stay was overshadowed by the loud sound of carts rolling and slamming in the morning right against the wall. 8/10
Stayed 2 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Prices were ridiculous for no reason
Stayed 2 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea Murphy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very clean with lots of activities and amenities. The condo unit was large and had everything we needed during our stay. The staff were also very friendly and helpful. We were very pleased with our choice!
Stayed 7 nights in Mar 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Torianne

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The staff was not the friendliest, definitely not of Hilton standards like I’m used to. Room was not ready at time of check in. Then got locked out of rooms, weren’t told until day off that they would preform a fire inspection? On a weekend……
Stayed 3 nights in Apr 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated that our unit was renovated.
Stayed 6 nights in Mar 2024
Response from The Front desk Team on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!