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Reviews of Quality Inn Clermont West Kissimmee

2.5 out of 5
Quality Inn Clermont West Kissimmee
9330 W US Highway 192, Clermont, FL

Reviews

7.0

Good

Rating 10 - Excellent. 197 out of 1001 reviews" "
Rating 8 - Good. 358 out of 1001 reviews" "
Rating 6 - Okay. 224 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 113 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Odemaris

Travelled with partner
N/a
Stayed 1 night in Mar 2024
Response from Quality Inn Clermont West Kissimmee Management on 28 May 2024
Dear Odemaris,Thank you for stay with us. we're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

4/10 Poor

Michael Lawrence

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Quality Inn Clermont West Kissimmee Management on 30 Apr 2024
Dear Michael,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feed back will help us to be better in the future.

8/10 Good

William

Travelled with partner
Liked: Staff & service
The property is conveniently located within about a 30 minute drive to Disney. It’s located on a very busy road, but I didn’t really notice the traffic noise from my room. They do offer a free Continental breakfast in the lobby area, which is a good thing, because there was not a coffee maker in the room. The property does look a little run down and it could use a little sprucing up, but I would stay here again.
Stayed 2 nights in Mar 2024
Response from Quality Inn Clermont West Kissimmee Management on 1 Apr 2024
Dear William.Thank you for staying with us. We appreciate you leaving your feedback. We hope to welcome you back to our hotel in the future.

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
Photos of place was chop,its not as nice as it look ,left 1 night earlier to find a safer and nicer place for my wife.
Stayed 4 nights in Mar 2024
Response from Quality Inn Clermont West Kissimmee Management on 29 Mar 2024
Dear Steven,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

6/10 Okay

Ashley

Travelled with family
Disliked: Property conditions & facilities
The property was terrible but the pictures should definitely be updated it’s not clean and maintained like the pictures on the website. Breakfast was late so didn’t benefit my family. All the ice machine didn’t work.
Stayed 2 nights in Mar 2024
Response from Quality Inn Clermont West Kissimmee Management on 27 Mar 2024
Dear Ashley,Thank you for staying with us. We apologize for not meeting your expectations of your stay. Your feedback will help us to be better in the future.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quality Inn Clermont West Kissimmee Management on 19 Mar 2024
Dear Jonathon,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Cristian

Stayed 2 nights in Mar 2024
Response from Quality Inn Clermont West Kissimmee Management on 2 Apr 2024
Dear Cristian,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Quality Inn Clermont West Kissimmee Management on 1 Mar 2024
Dear Guest,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was clean. Beds were comfortable, sheets clean. AC unit was quiet, but bathroom fan was very loud.Place in general needed TLC. Electrical sockets sloppy, potential fire danger. Dark tint on windows makes it hard to tell they’re open. Repair needed on fence. Some parking lot signs worn off to point of being unreadable.
Stayed 2 nights in Feb 2024
Response from Quality Inn Clermont West Kissimmee Management on 19 Feb 2024
Dear Richard,Thank you for staying with us. We sorry about the fan being loud in your room. your feedback will help us to be better in the future.

8/10 Good

Ricky

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Quality Inn Clermont West Kissimmee Management on 12 Feb 2024
Dear Ricky,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Inn Clermont West Kissimmee Management on 12 Feb 2024
Dear James,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a bit dated but our room was clean and well maintained .
Stayed 1 night in Feb 2024
Response from Quality Inn Clermont West Kissimmee management on 6 Feb 2024
Dear Gretchen,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Rosemarie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One room in the facility had mold on the ceiling. Room had very dirty sheets. Shower drain wouldn't drain. Lamps were very dirty with burnt lamp shades. Very unsatisfactory. Wouldn't recommend staying here at all. Should be called Poor Quality Inn.
Stayed 1 night in Feb 2024
Response from Quality Inn Clermont West Kissimmee management on 5 Feb 2024
Dear Rosemarie,Thank you for staying with us. We're sorry that your stay didn't meet your expectations. Your feedback will help us to be better in the future.

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality Inn Clermont West Kissimmee Management on 25 Jan 2024
Dear Kerry,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you to our hotel in the future.

8/10 Good

Carlos

Stayed 2 nights in Jan 2024
Response from Quality Inn Clermont West Kissimmee management on 22 Jan 2024
Dear Carlos,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. we hope to welcome you back to our hotel in the future.

4/10 Poor

jeff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After staying in 31 hotels this year, this by far was the worst, had to change rooms 3 times, not clean tv not working and the cigarette smell was bad.
Stayed 1 night in Jan 2024
Response from Quality Inn Clermont West Kissimmee management on 18 Jan 2024
Dear Jeff,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

10/10 Excellent

Breanna

Stayed 1 night in Jan 2024
Response from Quality Inn Clermont West Kissimmee Management on 8 Jan 2024
Dear Breanna,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Nestor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Quality? Nooooo. I can’t describe how bad it is very poor and dirty. We found old food from other guests into the bes sheets. And the manager said I have found worst stuff. It is what it is. I definitely don’t recommend this place for anyone
Stayed 1 night in Dec 2023
Response from Quality Inn Clermont West Kissimmee Management on 1 Jan 2024
Dear Nestor, Thank you for staying with us. I have spoken with both the night and morning front desk agents, the night agent that checked you in said you did not complain about anything being wrong with your room the whole night, as we are a 24 hour lobby. The morning agent said you came in after breakfast had ended and were upset about that. We're sorry that our end time didn't meet your expectations. I was told, as a courtesy to you, breakfast items were taken out for you. The agent also stated that was when you started telling him you were not happy with your room. Had you come back to the front desk when you saw your room we could have changed the room for you. Your feedback will help us to be better in the future.

4/10 Poor

abram

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bathroom out dated and water backed up .. continental breakfast wasnt good selection
Stayed 2 nights in Dec 2023
Response from Quality inn Clermont west Kissimmee Manaagement on 15 Dec 2023
Dear Abram,Thank you for staying with us. We're sorry that your stay didn't meet your expectations. Your feedback will help us to be better in then future.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pull up to establishment, it looked like it was shut down. It was only 7:45 pm. Drove around the parking lot to see if there were any other cars. There were only a few. Pulled up to front again. Lobby was almost completely dark except a very dim light. Staff was pleasant, not over welcoming. Took a photo copy of my drivers license instead of just verifying ID like other hotels. (I asked for the copy back the next morning at check out). Very run down and doesn’t look like the photos that advertises it. Outlet GFI broken, pieces had fallen out around it. Hole and wires exposed. Rusted ice bucket, tissue holder and plate around it. Sheets had stains on them on both beds. Door didn’t close flush with the frame, window had space between the frame and the actual glass one could easily put fingers through it. Drove in and It didn’t feel safe, very difficult to rest easy overnight there. Walking into lobby and the room and it was like falling into the 1970s. Clocks set to wrong time, no usb ports, towels very thin and dingy looking. Gate around playground was in disrepair and looked like it had been driven into by a vehicle. Ice machines either broken (2nd floor) or worked poorly. Areas around machines dingy. No staff from 3-7am. Loud music blaring from a vehicle at 3:30 am. No staff to handle it. It felt unsafe in the room with the door and window issues. Free breakfast was minimal waffles, juice, apples, bread, cereal and bagels. Very sparse. I would NOT recommend staying here.
Stayed 1 night in Dec 2023
Response from Quality inn Clermont west Kissimmee Manaagement on 5 Dec 2023
Dear Heather,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

4/10 Poor

Bryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NA
Stayed 1 night in Nov 2023
Response from Quality inn Clermont west Kissimmee Manaagement on 27 Nov 2023
Dear Bryan,Thank you for staying with us. We're sorry that your stay didn't meet your expectations. Your feedback will help us to be better in the future.

10/10 Excellent

Johnny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Pool was nice. TV was good but I would like a better channel setup. I would also like more electrical outlets besides the one by the bathroom sink to coonect phone at night. Breakfast was okay for the price. I would stay there again.
Stayed 1 night in Nov 2023
Response from Quality inn Clermont west Kissimmee Manaagement on 21 Nov 2023
Dear Johnny,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We are working on a new channel line up for the TV's. There should have been an electrical outlet near your bed that you could have plugged your phone charger into. We're sorry that there were not enough outlets in your room. We hope to welcome you back to our hotel in the future.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy transaction, looks to be getting updated. Clean rooms, we stayed for one night for a softball tournament
Stayed 1 night in Sep 2023
Response from Quality Inn Clermont West Kissimmee Management on 20 Sep 2023
Dear Keith,Thank you for staying with us. We appreciate you leaving us your feedback. We hope to welcome you back to our hotel in the future.

10/10 Excellent

kimberly

Stayed 1 night in Aug 2023
Response from Quality Inn Clermont West Kissimmee management on 4 Sep 2023
Dear Kimberly,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The person that checked me in was very nice
Stayed 1 night in Jul 2023
Response from Quality Inn Clermont West Kissimmee Management on 14 Jul 2023
Dear Kim,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

10/10 Excellent

Allison

Stayed 2 nights in Apr 2023
Response from Quality Inn Clermont West Kissimmee management on 23 May 2023
Dear Allison,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

4/10 Poor

Janira

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property doesn’t not clean argumentative when telling them did not get for what we paid for 2nd time quality poorly run and do not clean properly
Stayed 1 night in Apr 2023
Response from Quality Inn Clermont West Kissimmee management on 10 Apr 2023
Dear Janira,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

4/10 Poor

Yaritza, Parkland

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs update urgently
Stayed 2 nights in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 4 Apr 2023
Dear Yaritza,Thank you for staying with us. We're sorry that your stay didn't meet your expectations. Your feedback will help us to be better in the future.

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I and two of my friends stayed overnight to be closer to an educational day event. Our room was nice and cool upon arrival, as well as clean. The only complaint I would mention is the toilet was not seated firmly on the floor, causing a loud noise every time a person sat on or got off the toilet.
Stayed 1 night in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 27 Mar 2023
Dear Judy,Thank you for staying with us. We appreciate you leaving us your feedback. We will be taking care of that issue. We hope to welcome you back to our hotel in the future.

6/10 Okay

Cathy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The bedding was not clean. Once we pulled the covers back to lay down on the sheets, we noticed that there was some sort of white grainy substance on one side of bed between the sheets. The hotel staff did immediately moved us to another room.
Stayed 2 nights in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 20 Mar 2023
Dear Cathy,Thank you for staying with us. We're sorry that your bedding didn't meet your expectations. Your feedback will help us to be better in the future.

2/10 Terrible

Salvatore

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left and didn't stay . The furniture looked scary u would be afraid to sit on couch . The manager was away from the front dest for a very long time .We tried to call several times , then when we got there, there were a group of people waiting and they said they where there a long time . Finally he came out to check us in he had blue rubber gloves on . We went into the room and we left to find another place to stay . The other Quality Inn near by was booked .
Stayed 1 night in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 20 Mar 2023
Dear Salvatore,We're sorry that it took a long time to check in and that your room did not meet your expectations. Your feedback will help us to be better in the future.

4/10 Poor

Paul

Stayed 3 nights in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 3 Apr 2023
Dear Paul,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

4/10 Poor

Widlande

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 6 Mar 2023
Dear Guest,Thank you for staying with us. We're sorry that your stay didn't meet your expectations. Your feedback will help us to be better.

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 6 Mar 2023
Dear Mark,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. we hope to welcome you to our hotel in the future.

8/10 Good

Jennifer

Liked: Staff & service, amenities
Stayed 2 nights in Mar 2023
Response from Quality Inn Clermont West Kissimmee management on 24 Mar 2023
Dear Jennifer,Thank you for staying with us. we appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

4/10 Poor

Heather

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outside Property not cared for. Pool furniture was old and wore out. Ice maker not working. Rugs in room filthy. Coffee at breakfast was cold and not much choice to eat.
Stayed 1 night in Feb 2023
Response from Quality Inn Clermont West Kissimmee management on 27 Feb 2023
Dear Heather,Thank you for staying with us. We're sorry your stay did not meet your expectations. Your feedback will help us to be better in the future. We do have both hot and cold coffee in our coffee machine. Perhaps you hit the blue button for the cold coffee instead of the black one for hot coffee.

2/10 Terrible

Krissy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Skip this hotel.
Was unable to stay in the room assigned. It had the worse smell. Mildew. Musty old smell. They even tried to give me another room but the smell was just as strong. Did not give me a refund. Wasted $100.
Stayed 1 night in Feb 2023
Response from Quality Inn Clermont West Kissimmee management on 27 Feb 2023
Dear Krissy,We're sorry that you were not able to stay with us. We did not charge for your room. Which ever booking agency you used to book the room should be refunding you. If there is any way we can help you get the refund please let us know.

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy, internet did not work at first.
Stayed 1 night in Feb 2023
Response from Quality Inn Clermont West Kissimmee management on 20 Feb 2023
Dear Fred,Thank you for staying with us. We're sorry that the internet gave you a problem in the beginning. We hope to welcome you back to our hotel in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
They really should try harder.
I opened the doors and there were 2 roach spray cannisters left in the middle of the room. The rest of the night, all I could think of was what I was breathing in and additionally, what would crawl into my bags while I slept? The "free" soap was the worst and I didn't trust using the drawers or closet because of the roach spray.
Stayed 1 night in Feb 2023
Response from Quality Inn Clermont West Kissimmee management on 13 Feb 2023
Dear Guest,Thank you for staying with us. We're sorry that the canisters were not taken out of the room before you arrived. The room was completely cleaned and we are looking into why housekeeping did not remove the cans when they cleaned the room. I can assure you, had you gone to the front desk they would have immediately given you another room.

6/10 Okay

Rickie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023
Response from Quality Inn Clermont West Kissimmee management on 13 Feb 2023
Dear Rickie,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Navindra

Stayed 1 night in Feb 2023
Response from Quality Inn Clermont West Kissimmee management on 6 Mar 2023
Dear Navindra,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

8/10 Good

Andrew

Stayed 2 nights in Jan 2023
Response from Quality Inn Clermont West Kissimmee management on 6 Mar 2023
Dear Andrew,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Quality Inn Clermont West Kissimmee management on 6 Mar 2023
Dear Kathryn,Thank you for staying with us. We're sorry that your stay did not meet your expectations. Your feedback will help us to be better in the future.

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
We reserved two rooms and the heat didn't work in either. The place needs updating.
Response from Quality Inn Clermont West Kissimmee management on 17 Jan 2023
Dear Sandra,Thank you for staying with us. We're sorry that the heat didn't work in your rooms. We have since taken care of the problem.

8/10 Good

Julliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was fairly small and you can tell it was well used. Shower head leaked but otherwise a very pleasing stay and wonderful conversations with staff
Response from Quality Inn Clermont West Kissimmee management on 18 Jan 2023
Dear Juliette,Thank you for staying with us. We're sorry the bathroom did not meet your expectations. Your feedback will help us to be better in the future.

10/10 Excellent

Julie

8/10 Good

Dora

Liked: Cleanliness, staff & service

8/10 Good

yumatti

8/10 Good

Michael, Palm Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Response from Quality Inn Clermont West Kissimmee management on 6 Dec 2022
Dear Michael,Thank you for staying with us. We appreciate you taking the time to leave us your feedback. We hope to welcome you back to our hotel in the future.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022