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Reviews of Smile Hotel Premium Osaka Higashi Shinsaibashi

3.5 out of 5
Smile Hotel Premium Osaka Higashi Shinsaibashi
2-13-17 Shimanouchi Chuo-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 392 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Yan Kwong

Travelled with family
Liked: Staff & service
Ok
Stayed 2 nights in Apr 2024
Response from Front Desk on 20 Apr 2024
Thank you for posting your review. We look forward to seeing you again on your next trip.

10/10 Excellent

Siwapon

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Apr 2024
Response from Front desk on 17 Apr 2024
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

8/10 Good

Ricardo Antonio, SANTO DOMINGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for your review.

6/10 Okay

Honorio

Travelled with family
Liked: Staff & service, property conditions & facilities
Cleaning the room every 3 days only....
Stayed 5 nights in Mar 2024
Response from Front desk on 31 Mar 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Glenda

Stayed 2 nights in Feb 2024
Response from Front desk on 21 Mar 2024
Thank you for staying with us and for your review.We look forward to seeing you again!

8/10 Good

Shih Shih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a triple room (2 adults and 1 child) in Jan 2024 and it was a reasonable size for Japan accommodation. With 3 large suitcases it was a bit of a tight squeeze but doable with minimal movement around the room. Clean and tidy and liked how they provided a night shirt for sleeping in. Used the laundry twice and the dryers don't dry clothes properly, after 1 hour in the dryer the clothes are still quite damp and require line drying for the day to get them dry. Staff are friendly but they don't help make/change restaurant reservations which can be difficult for a traveller where lots of restaurants don't have online reservations. About a 10 minute walk to the busy area of Dotonbori with Family Mart and 7-eleven next door.
Stayed 6 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
Thank you for staying with us and for your review.We sincerely appreciate your valuable feedback. We will make use of your feedback to improve our services in the future, both in terms of facilities and customer service.We look forward to seeing you again.

10/10 Excellent

MARCELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 9 Jan 2024
Thank you for staying with us and for your review.We look forward to seeing you again.

6/10 Okay

ladan

Travelled with partner
Liked: Cleanliness, staff & service
The room was spacious, clean and close to dotonbori. We stayed there for 2 nights and my overall rating is 3/5 which is impacted by the following: * it was not as close to a train station; it’s particularly hard if you have a luggage/carry on. * there was a no-room-cleaning-get-bottle-water policy that we opted for, but they did not give us water for all of the nights staying there * there was no sanitary bag in the bathroom that I could use; even though I called and asked for one, they did not understand what I was talking about. * the shower ran out of hot water fairly quickly, so me and my partner could not shower back to back. * they did not refresh tea/coffee in our room but provided it when we called them. * the neighborhood was not clean and there was a smell of sewage
Stayed 2 nights in Dec 2023
Response from Front desk on 5 Jan 2024
Thank you for staying with us and for your review.We will take into account the valuable opinions we receive from you and utilize them to improve staff training and operations. We will continue to do our best to provide a comfortable and enjoyable stay for our customers, and we look forward to using our hotel again when you come to Osaka.

6/10 Okay

Antonio

Liked: Cleanliness
Upon check in i was asked to pay an additional 1000 yen per day for the duration of our stay for our daughter because they consider everyone as adults, no more child booking. Even Expedia allowed to book it with a child. The hotel cannot hel you book for a shuttle or taxi.servce if you need to go to the airport or anywhere. Because they said they don't do it. Staff speak so little English. Cannot help much if you are a first time traveller. Still quite far from the train stations. Won't recommend for a family with kids.
Stayed 4 nights in Dec 2023
Response from Front desk on 28 Dec 2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We sincerely apologize for the inconvenience caused regarding the response of the front staff.We will continue to strive to improve the service and work ability of our staff.All of our staff are looking forward to your next visit.

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing nightlife, convenient, overall a great stay
Stayed 5 nights in Dec 2023
Response from Front Desk on 10 Dec 2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We are very happy to hear that you were satisfied with the room.All of our employees will continue to strive to improve our services in order to meet the expectations of our customers, so we hope that you will continue to use Smile Hotel Premium Osaka-Higashi-Shinsaibashi.

10/10 Excellent

TAM, milpitas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, staff friendly
Stayed 2 nights in Dec 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 9 Dec 2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your warm feedback.We are very happy to hear that you were satisfied with your stay with us, and we are very honored to receive your kind words of praise regarding the service provided by our staff.All of our staff are looking forward to welcoming you back.

6/10 Okay

Ang

Travelled with family, Travelled with family and small children
far from train station
Stayed 3 nights in Nov 2023
Response from Front Desk on 28 Nov 2023
Thank you for staying with us and for your review.Actually, we have two subway station for 5 minutes to walk, so in your next stay, please make use of those stations.We look forward to seeing you again.

6/10 Okay

Emilia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Our stay at Smile Hotel Premium was not our favourite. Pros - location Cons - loud rooms, you could hear everything going on outside - bathroom very basic and small, it seemed quite dated - staff weren't the friendliest. there were often times they would speak Japanese to each other and giggle and look at us which is unacceptable
Response from Front Desk on 28 Nov 2023
Thank you for staying with us and for your review.I'm sorry that we couldn't provide comfortable stay for you. About facilities, we will take your review into consideration and make some devise for our guests.About our staffs, we never behave like this when looking at customers from overseas, but if we do see it that way, we will work to improve it.Although your busy schedule, we are grateful for your precious opinions.If you have opportunity to visit Osaka again, we look forward to seeing you again.

10/10 Excellent

Raymund, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops, family mart, seven eleven and most especially just walking distance to Dotonbori and the Subway Station. I would highly recommend for its convenience
Stayed 4 nights in Nov 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 26 Nov 2023
Thank you for staying with us. We are glad that you enjoyed your stay with us. We look forward to seeing you again when you come to Osaka.

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Dotonbori but far enough away from the crowds. Staff were friendly. Elevators take awhile so plan to head down earlier for checkout and going out.
Stayed 6 nights in Nov 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 15 Nov 2023
Thank you for taking the time out of your busy schedule to post a review. Our hotel is very conveniently located close to tourist spots. We look forward to seeing you again when you come to Osaka on your next trip.Best regards,

8/10 Good

HENRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 6 nights in Nov 2023
Response from Front Desk on 14 Nov 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Lin

Stayed 6 nights in Nov 2023
Response from Front Desk on 14 Nov 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
The room and staff were excellent. Fairly spacious for a Japanese hotel. About a 5 minute walk from Dotonborie, which was nice. Area outside of hotel was a bit dirty, and reminded more of a large American city.
Stayed 3 nights in Nov 2023
Response from Front Desk on 14 Nov 2023
Thank you for staying with us and for your review.We are glad to see that you had a good stay with us.As you mentioned, you can fully enjoy Osaka here, so if you have opportunity to visit osaka, we look forward to seeing you again.

10/10 Excellent

garbo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with great value. Small and doesn’t have any amenities but good for people who don’t expect to stay in the hotel for a long time.
Stayed 4 nights in Oct 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 5 Nov 2023
Thank you for your great review. Our hotel's amenities are self-service and guests can choose freely on the 1st floor. However, we apologize for not being able to provide appropriate guidance and for the amenities lineup did not meet customer requests.We look forward to seeing you again if we have the chance.Best regards,

6/10 Okay

Marjorie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 2 Nov 2023
Thank you for staying with us and youe review.We look forward to seeing you.

10/10 Excellent

Long Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2023
Response from Front Desk on 26 Oct 2023
Thank you for staying with us and for your review.We are glad t hear you had a good stay here.We ook forward to seeing you again.

10/10 Excellent

Zerin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for our overnight stay. Great location!
Stayed 1 night in Oct 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 12 Oct 2023
Thank you for the excellent review. We are thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience.

6/10 Okay

Yuli

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The area where the property is located is not as clean as expected in Japan; a bit noisy at night; can hear people talking in the hallways
Stayed 3 nights in Oct 2023
Response from スマイルホテルプレミアム大阪東心斎橋 on 7 Oct 2023
Thank you for using Smile Hotel Premium Osaka Higashi-Shinsaibashi. During this stay, we were unable to provide the hospitality that met your expectations.We sincerely apologize for any inconvenience caused.The comment I received this time is,We will continue to make improvements so that the next time you return, we will provide you with the hospitality that will leave you satisfied.We will do our best to deliver it to you.Once again, we apologize for any inconvenience caused, andWe look forward to your continued patronage in the future.All of our staff are looking forward to your next visit.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area has many food and drink options. The room was nice and clean
Stayed 3 nights in Sep 2023
Response from Front Desk on 2 Oct 2023
Thank you for stayng with us.We look forward to seeing you again.

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 21 Sep 2023
Thank you for staying with us and youe review.We look forward to seeing you.

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is close to the train station and well located by amazing food. Safe to walk around day or night and was relatively quiet for being in a city like Tokyo.
Stayed 2 nights in Sep 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 19 Sep 2023
Thank you very much for using Smile Hotel Premium Osaka Higashi-Shinsaibashi.Our hotel is near the famous Dotonbori and Shinsaibashi-suji shopping streets, and is in a great location for visiting Osaka's famous restaurants and spots.We will continue to put our customers' voices first and strive to improve our services, so we appreciate your continued patronage. We look forward to seeing you again.

8/10 Good

Dean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
They give you water if you don’t get the room cleaned,make sure you ask at the front. They didn’t call a taxi when we needed but it took a few minutes to flag one down. 3100 Japanese yen to get to Shin-Osaka
Stayed 4 nights in Sep 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 19 Sep 2023
Thank you for sharing your experience here. Due to road conditions, we are unable to reserve a taxi, but we will be happy to assist you in finding one upon request. However, we apologize for not being able to help you this time. If I get a chance again, I would like to provide the best service. I will be enjoying the day to meet again. Best regards,

8/10 Good

QINGXIANG

Stayed 9 nights in Jul 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 30 Jul 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023 Osaka Family Vacation
The room is tight small but it is thoroughly cleaned, functional and well organized. You can tell that they really did a great job of maintaining the hotel because the smell in the hallway is freshly clean and comforting, same thing in our room. The best thing is they provide clean towels and robe everyday (you wont able to use it all for the rests of your stay for sure.) Room cleaning is not everyday but is scheduled. The airconditioner in our room is so quiet, as well as the portable air purifier they provided. Bonus point also is they have coin laundries in the 2nd floor. The hotel is situated near (walking distances) the shoppings and eating areas (Dotonbori area). There is also a nearby 5 minute walk subway station. Overall I like the hotel and its location. Highly recommend!
Stayed 9 nights in Jul 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 22 Jul 2023
Thank you for reviewing us and we appreciate your feedback. The hotel is ideally located for exploring Osaka. We are very pleased to have our staff on hand to appreciate the hotel's facilities and services. We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

6/10 Okay

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Really well located within Osaka. Unfortunately the reception staff did not live up to the word "smile". Compared to the other hotels in Japan, they were surly - at best. Usual Japanese style micro rooms - also a very strange allocation of rooms as we booked two and the adult and child were given the bigger room rather than the two adults.
Stayed 2 nights in Jul 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 15 Jul 2023
Thank you your feed back.We hope we can meet again.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 13 Jul 2023
Thank you for your reccomendation. We look forward to seeing you again.

10/10 Excellent

Good

Stayed 3 nights in Jul 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 3 Aug 2023
Thank you for sharing your review with us. We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

10/10 Excellent

Tianzi

Stayed 4 nights in Jul 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 30 Jul 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
good facilities, helpful staff! no notes
Stayed 2 nights in Jun 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 6 Jul 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

10/10 Excellent

Chin-yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 4 Jul 2023
Thank you for staying with us.We hope you had a comfortable time during your stayWe are look forward to seeing you again.Best regards,

10/10 Excellent

Adela, Yamato

Stayed 4 nights in Jun 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 6 Jul 2023
Thank you for staying with us. We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

10/10 Excellent

Delis

Stayed 6 nights in Jun 2023
Response from Front Desk on 3 Jul 2023
Thank you your feedback.

10/10 Excellent

Norman

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from smile hotel premium on 12 Jun 2023
Thank you for choosing our hotel and your recommendation.We are looking forward to seeing you again.

10/10 Excellent

Jenney

Travelled with family
Liked: Property conditions & facilities, room comfort
Family mart and lawson convenient stores across the hotel. Many eatery choices nearby and walking distance to Dotonburi. Friendly staff and very clean. Rooms are standard Japanese size if not a tad larger. Shower had great pressure will definitely recommend.
Stayed 2 nights in Jun 2023
Response from smile hotel premium on 12 Jun 2023
Thank you for choosing our hotel and your recommendation.As you mentioned, our hotel is in central part of Osaka, so it is very useful for sightseeing and bussiness. There are many convinience stores, drag stores and restaurants nearby.We are so happy for your recommendation about staffs and cleanness. We will keep trying hard for comfortable stay of our guests. If you have opportunity to visit Osaka and choose to stay our hotel, we will be so happy. We are looking forward to seeing you again.

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 9 Jun 2023
Thank you for selecting us out of the many possible places here.We hope you enjoyed staying with us and look forward to welcoming you back on your next visit!

10/10 Excellent

MALI

Stayed 3 nights in Jun 2023
Response from スマイルホテルプレミアム大阪東心斎橋 on 28 Jun 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anonymous 😊
The room was wide and the toilet and bathroom also.I want to go back and stay again💕
Stayed 1 night in Apr 2021
Response from Front desk: Emi.U on 11 Apr 2021
Thank you for selecting us out of the many possible places here! We will continue to do our best to ensure that all of our guests enjoy their stay with us. we are looking forward to seeing you again!! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I had very confortable stay,the place is clean
Stayed 1 night in Apr 2021
Response from Smile Hotel Premium Osaka Higashishinsaibashi on 5 Apr 2021
Thank you for selecting us out of the many possible places here.I am delighted that you were impressed with our service, and left with that impression.We look forward to hosting you again soon for another fantastic experience! Thank you very much.

10/10 Excellent

Stephen, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Both the hotel and my room were clean and comfortable. Great location, just a short 8 minute walk to Dotonbori! Quick access to Osaka station by subway which is a couple of blocks away from the hotel. I will definitely stay here again!
Stayed 3 nights in Aug 2020
Response from Front Desk. Soyeon Jeong on 19 Aug 2020
Thank you for your review. We are glad that you satisfied abour our hotel. And we hope that you enjoyed stay with us. Great regards. Thank you !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from フロント 西尾 on 22 Mar 2020
この度は、スマイルホテルプレミアム大阪東心斎橋をご利用いただきまして誠にありがとうございます。 これからも安心してお過ごしいただけるよう更なるサービスの向上を目指して努力して参ります。 またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommended! A few minutes walk to Dotonbori. There's a family mart and lawson near the hotel. Very clean room and friendly staff. Will definitely book again next time we visit Osaka.
Stayed 3 nights in Feb 2020
Response from Front Desk.Megu Nishio on 25 Feb 2020
Thank you for your review. We are glad that you found our location to be ideal and of value. Thank you for choosing to stay with us and we look forward to your next visit. Warm regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our amazing 5 nights at SMILE
Our second stay at this hotel, simply because of its convenience to walk to Dontonburi & Shinsaibashi Area. This time round we booked the twin room which is much more spacious. Hotel has this go gree initiative, whereby if you opt out for Room Cleaning then you can get free bottled water for each day. We opted out for 2 nights, and they nicely still prepared clean towels & toothbrush, left it at our doorstep. This is a huge plus point for the thought put in. Where other hotels may not provide fresh towels on no room cleaning days. In addition, they also provided a sanitizing spray in room to spray on our coats/ room after a long day out.
Stayed 5 nights in Feb 2020
Response from Front Desk. Soyeon Jeong on 24 Feb 2020
Thank you for your review. We glad that you satisfied our service. And your opinion is very helpful for us. Thank you. Warm regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and kept clean. Breakfast was delicious and had a good variety if you turn up early. They tend to not replenish quite a few dishes by 9am. Wish the bathroom had shower caps provided as an amenity. Staff were attentive and helpful. Location was great and close to attractions and subway stations.
Stayed 4 nights in Feb 2020
Response from Front desk/Emi Ueno on 21 Feb 2020
We thank you for taking the time to leave us your valuable comments. We will continue to do our best to ensure that all of our guests enjoy their stay with us. we are looking forward to seeing you again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is small but really clean! It’s comfortable enough for a good sleep after a long day out.
Stayed 2 nights in Feb 2020
Response from Front desk. Megu Nishio on 19 Feb 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope you enjoyed staying with us and look forward to welcoming you back on your next visit! Best regards

8/10 Good

Tam

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Manami Murakami : Front desk on 9 Feb 2020
Thank you for taking the time to review your recent experience with us at Smile Hotel Premium Osaka Higashi-Shinsaibashi. We would love to see you back next time when travelling to Osaka again.