Ottawa hotel guide. Americinn hotel in Ottawa, Illinois

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"Willis was exceptional. We arrived late but right when we walked in he dropped what he was doing to work on getting us checked in. Computer was running a bit slow but Willis was very apologetic for it taking longer than usual and we were happy to be patient because he was very kind and shared all the details about our stay. Willis is the main reason I would stay at the Tru in the future."

" staff was not that friendly"

"Clean room friendly helpfull staff "

"Good staff clean rooms and good housekeeping "

"The pool did not have proper upkeep and the toilet seat needed to be replaced in the bathroom. "

"Clean room and kitchen. "

"Staff was really nice. Hotel was ok but the heater in our room didnt work and it got pretty cold over night."

"Very good king suite for the price point "