Courtyard

Reviews of Martin's Louvain-la-Neuve

3 out of 5
Martin's Louvain-la-Neuve
1 Rue de l’Hocaille, Anneau Central Nord, Ottignies-Louvain-la-Neuve, Walloon Brabant

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 234 reviews" "
Rating 8 - Good. 79 out of 234 reviews" "
Rating 6 - Okay. 21 out of 234 reviews" "
Rating 4 - Poor. 8 out of 234 reviews" "
Rating 2 - Terrible. 8 out of 234 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, BIRMINGHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This modern property is in the very centre of Louvain-la-Neuve, just five minutes' walk from the railway station. The receptionist was professional and spike good English. Our room was spotlessly clean and served daily by the housekeeping team. We did not dine in the hotel but had a number of snacks, hot chocolate, etc., from the bar.
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard, BIRMINGHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The centre of Louvain la Neuve (“LLN”) is built around the university campus and this hotel stands prominently on one side of the central square. It is close to the shopping malls and about five minutes’ walk from the railway station with direct services to Brussels. The hotel itself is modern with all the facilities one would expect from one catering very much for business people. The reception area is spacious and the receptionists speak hood English. The rooms are of a good size with large comfortable beds and superb shower rooms. Housekeeping was excellent, with fresh towels every day. My wife and I were so pleased we have booked to return in the spring.
Stayed 4 nights in Feb 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good quality hotel
Stayed 4 nights in Feb 2024

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I have stayed at this hotel a few time this year for work great hotel and will keep staying a lot in the future
Stayed 2 nights in Sep 2023
Response from Emmanuel on 2 Oct 2023
Dear Quentin,Thank you for being a loyal guest at Martin's Agora Louvain-la-Neuve, and for taking the time to share your feedback. We truly appreciate your continued patronage and your kind words.We are delighted to hear that you have had great experiences during your stays with us for work, and we are honored that you plan to stay with us frequently in the future. Providing a comfortable and welcoming environment for our guests is our top priority, and your positive feedback is a testament to our ongoing commitment to excellence.If there is anything specific you need or if you have any special requests for your future visits, please do not hesitate to let us know. We look forward to welcoming you back to our hotel on many more occasions and ensuring that each stay is as enjoyable as the last.Warm regards,Emmanuel

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice modern hotel set in the pedestrianised town. Loads of great restaurants in the town and lots of shops.
Stayed 3 nights in Jun 2023

6/10 Okay

Alberto

Travelled with family
Liked: Staff & service, room comfort
A Little Disappointed
For the price you paid, it was disappointing to see trash on the ground near the trash can due to staff failing to empty them. The room lacked in basic requirements such as soap. The wait to check in was extremely long.
Stayed 2 nights in May 2023

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a great stay in the hotel. The car parking is a nightmare in Louvain-la-Neuve, as all the car parking is under the town. The town is pedestrian only.
Stayed 2 nights in May 2023

10/10 Excellent

Joshua

Stayed 1 night in Jul 2022

4/10 Poor

Daianira

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Parking de très compliqué, L'accès à l'hôtel est très compliqué pour les voyageurs qui viennent en voiture beaucoup de bureaucratie pour l'hébergement,
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the heart of Louvain-la-Neuve
Great, modern hotel, delicious breakfast, friendly staff.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021
Response from Ebru on 11 Aug 2021
Madame, Monsieur, Nous vous remercions d’avoir donné votre avis pour notre établissement Martin's Agora City Resort! Nous sommes navrés de constater que votre expérience ne vous a pas donné entière satisfaction. Nous serions intéressés de savoir ce qui vous a déplu. N’hésitez pas à nous contacter à l’adresse ebru.candan@martinshotels.com Cordialement, Ebru Candan, Directrice d'Hébergement.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip to Louvain
The hotel was very nice with welcoming employees. It's also well located but not easy to access by car. I was a bite dissapointed with the breakfast, very limited choise.
Stayed 2 nights in Oct 2020
Response from Emmanuel on 9 Nov 2020
Dear Sir or Madam, We would like to thank you for taking the time to write us this kind review. It’s really pleasant to hear that you did more than enjoy our stay with us. Our garage is located is accessible by the "anneau central nord". Being underneath the hotel, it is very convenient and also very secure. For your safety, we are currently offering a continental breakfast to enjoy in your room. We’ll be very happy to welcome you again. Best regards, Emmanuel Didion General Manager

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Martin's is great. Service is professional, courteous and polite. Staff speaks English. The hotel is very clean.
Stayed 6 nights in Feb 2020
Response from Emmanuel on 28 Dec 2020
Thank you for your glowing review in regards to your recent experience in the very heart of the Louvain-La-Neuve. We are thrilled to see that you enjoyed your stay to the fullest and we were able to provide you with the very best service. We hope that we may welcome you again shortly. Sincerely yours, Emmanuel Didion

10/10 Excellent

Brady

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the rooms are in really bad shape. They only clean once every 7 days. We were checked in a room with stained sheets and unflushed toilet. Hair all over the shower and bathroom. Next room they gave us had broken bathroom faucet. The front desk staff didn’t not speak proper English and didn’t understand us well. Overall really bad experience for the price.
Stayed 15 nights in Dec 2019

2/10 Terrible

Mantas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Warning! Pool access only for excessive fee
Warning! For bookings with platforms they ask for additional massive pool/sauna entrance fee (60eur/2pax) so dont go unless ready to pay another 50%-70% of your booking price for it. Otherwise fine hotel, well located
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people, attention to our needs,very helpful.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience Did not like the breakfast tho, options are really few to choose between them
Stayed 4 nights in May 2019

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nothing to complain about. A really nice place in a small city. Would stay there again if I visit the area.
Stayed 6 nights in Aug 2019

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Syed Owan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with everything but Very disappointed that pool is paid and not included with the room. This is the first time i’ve seen this in hotels.
Stayed 4 nights in Jun 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter trip to visit family
Hotel was first class. Our room was very comfortable with a large shower. We booked a table for 7 people at the brasserie on Saturday evening and the service was above and beyond. Excellent knowledge of wines and the food was top quality and served very well. Will definately go back.
Stayed 3 nights in Apr 2019

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very enjoyable and I did have real good time in 3 day stay in Marti'sthe spa ressort!
Stayed 3 nights in Mar 2019

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brand new hotel in a University town. Ideal location by a small lake, jogging trail and forest. Excellent service however they should provide bed sheet (not just comforter) and hand soap. Breakfast was just super!
Stayed 10 nights in Feb 2019

10/10 Excellent

Tivadar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hipp new hotel
Martin’s is a hipp, new hotel in the heart of this wonderful university town. Stayed there for the second time and had meetings as well. Great place for meetings.
Stayed 5 nights in Feb 2019

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Martin's
The stay was good as the hotel staff was welcoming and smiling, the room was confortable. I can wait my next visit to also try out the spa center
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Tivadar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New spot in the heart of Lovain La Neuve
I came to LLN for work. The Martin is a new hotel in the area. It’s location is perfect to be able to go out at night for a drink, restaurant or get groceries.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in centrally located hotel
Brand new hotel in the heart of Louvain-La-Neuve, a nice university town. The hotel can be accessed by car through the garage, but it is set in a pedestrianised area so it is central but quiet. The hotel is very well presented and the staff at reception is polite and helpful. I travelled on business and stayed in a standard room, which was spotlessly clean, very comfortable and tastefully decorated. Nice large rainshower, comfortable bed, lots of sockets (even USB ones) in the room and tea and coffee-making facilities. Room temperature was easy to adjust and the room had both heating and A/C. Breakfast was fine, everything was fresh and promptly restocked. It was continental with some cooked options (quite limited) - fairly typical of hotels in France and Belgium. I would suggest adding healthier cereal types such as oats and granola. I had lunch at the restaurant once, which was busy at that time. Service was a little slow and the food was alright but quite expensive for what it was. I would definitely recommend this hotel and would not hesitate to stay there again.
Stayed 2 nights in Nov 2018

8/10 Good

Vibhas Kumar

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Shaun

All good lovely staff great food
Stayed 4 nights in Sep 2018

6/10 Okay

Sarah

Lovely modern hotel
Lovely rooms and reception. None of the facilities are included for free which was a massive let down.
Stayed 2 nights in Aug 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new hotel complex. Very well priced and very modern. The only issue is with finding the underground parking.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martins Hotels
Brand New hotel with excellent service and brilliant health spa and swimming pool. Very good value for money
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business trip
Smart hotel in the city
Stayed 5 nights in Jan 2024

8/10 Good

Hertone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Pascale

Stayed 1 night in Dec 2023

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Alexandre

Stayed 1 night in Jul 2023