Pacific Coast Highway hotel guide. CitizenM Hotels hotel in Pacific Coast Highway, California

"The view of the city was the highlight of this room! The staff were super friendly. Check in was smooth and efficient. Self-parking was easy. Rooms were decently sized. Beds are comfortable. Walking distance to the Regency Ballroom. Exactly what we needed for a quick overnight stay. Will absolutely book again!"

"Rooms are like a maze to get to after you get off the elevator. Good experience"

"Toilet was dirty, there was a dirty towel and the bathtub is in terrible condition. We won’t be staying there anymore… "

"We enjoyed our stay! The pool and hot tub were fun to use. It would have been nice if there was some sort of breakfast included. "

"great stay"

"The staff were very we welcoming . A very clean hotel and the hospitality was unmatched . We will definitely come back ."

"Room was very clean, breakfast came in handy, and the staff made the experience very simple."

"Clean room "

"Very disappointed with our stay at Handlery Hotel (4/9–4/12). It was nothing like advertised and far from the relaxing getaway we booked. Our room was placed directly by a housekeeping closet. Every morning around 6:30–7:00 AM staff gathered there talking loudly, using phones, and slamming doors, waking us up daily. The walls were also very thin, so we heard loud neighboring guests late at night and a nearby dog left alone howling for long periods. The room had multiple cleanliness issues: mold in the bathroom, bubbling wallpaper from moisture, dusty conditions, and a dirty balcony with cobwebs. We tried using the jacuzzi on day one, but it was extremely foamy and dirty, so we never used it again. We asked to be moved shortly after check-in because of the room location and were told no. Later, an extra pillow delivered to us smelled strongly of body odor and was unusable. We were also denied a hotel-offered amenity after staff asked if we booked through Expedia. Most frustrating, after Expedia contacted the hotel, they denied any refund claiming we never complained. That is false. I raised concerns Thursday within 15 minutes of check-in and again Saturday afternoon. Same front desk employee both times, rude each time, and apparently documented nothing. Dirty, noisy, poorly maintained, and poor customer service."