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"Breakfast at the restaurant was very good and faired priced "

"Continental breakfast was supposed to be included. It was not the case. However, courtesy coffee and tea is available. "

"The property looks exactly like the pictures - so no scam here. Very cute hotel, far enough from the central area to be quiet, and close enough that everywhere is easily reachable within a few minutes. The staff were helpful and friendly overall. The only reason I deducted one star is that the AC would not go below 18°C, so if you’re a cold sleeper, this might be tough."

"Hands down one of the most beautiful hotels I have every stayed at. The grounds are exceptionally well kept, the staff are super helpful and friendly, and the views are one of a kind. The steps to climb are steep but there are many staff available to help you carry your luggage. The room was small but it didn't matter because we much preferred to spend our time exploring the property. The dinner was delicious and we also loved swimming in the lake. I cannot preface enough that this hotel is a MUST stay when visiting Lake Atitlan, even if just for one night. "

"Wonderful location just a block from the Arch. The terrace is perfect for viewing the volcanoes, especially Fuego, who is active. The restaurant is good, but a little pricey. However, it's dinner and a show! A marimba band entertains, and if you time it right, you can see the Baile de Moros, or Dance of the Moors. So fun!"

"The hotel has a great location with many sites and restaurants within a few minutes of walking!"

"Great breakfast. Friendly and helpful staff. Room did not have windows! Then again windows in other rooms were right on path past the rooms so no privacy. Also A/C blew right down on bed and no way to adjust. Jaccuzzi full of chlorine and lukewarm. I’d stay there again though because by and large pretty oroperty and great location. "

"The food was basic, not many options to choose. "

"Charged for a massage I didn’t get. Claimed I was late but the masseuse acted like she didn’t have the appointment and lied. No cleaning room service. No English speaking. Stole my body spray. Front desk was extremely rude. Dining staff seemed irritated. "