Search Hotels Near Palacio de D. Sancho Ortiz de Matienzo, Valle de Mena

"Very poor welcome at reception. The man didn't even smile or greet me, just asked 'do I have a reservation'. Room was too warm and the air conditioning didn't cool the room down sufficiently, couldn't sleep properly. I drank the complimentary coffee, didn't get replenished so had no hot drink in my room for the remainder of my stay."

"The room was lovely and the hotel building was modern and well located, however we had a few issues which affected our stay: 1) spa access is not included in the price which was not made clear on Hotels.com at all, you have to reserve access separately 20 EUR pp, just for access to the pool and sauna for 50 minutes. The reception staff were unhelpful about this; I appreciate that the spa is a separate company but reception did not offer to help us book or give us any other information; 2) the staff were generally unhelpful at check in, providing nothing except room keys (no info booklets etc) and no help with bags / recommendations etc which we would expect at a 5 star; 3) we had emailed and messaged ahead asking to ensure there were 2 separate beds, we got no replies and upon arrival the bed was set up as one king - we had to call down and have this fixed; 4) the room was only cleaned once in our 4 night stay - we often had a do not disturb on in the morning but there was always time in the afternoon when we were out and yet it would not be cleaned."

"Perfectly located close to city centre with a lovely staff, immaculate rooms and a great breakfast!"

"We really enjoyed our stay at the artist hotel. The interior is beautiful, very fresh and clean. The location right next to the Guggenheim Museum could not be any better. The view from the rooftop breakfast bar is really stunning. The bedrooms are very comfortable with lovely large beds. Bathrooms are modern and easy to use. We would definitely stay here again."

"Everything was excellent, clean room as described, staff, and kitchen. Would highly recommend"

"The hotel is a great location to most attractions and had a fabulous breakfast buffet! Service was wonderful from check in personnel who were helpful especially with parking to the breakfast attendants. We found the most amazing plaza 4 blocks away with huge crowds of people enjoying tapas and drinks. This hotel has a beautiful patio for drinks or relaxing. "

"Room is clean, but size is too small. "

"Clean and large room. Very friendly and helpful staff. Very dog friendly! Even got a couple of dog beds, bowls and treats. "

"Very comfortable Nice staff Lane outside can be a bit better cleaned"