2/10 Sangat Buruk
Leila
Bepergian bersama keluarga
3 Feb 2026
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dear Expedia Customer Support Team,
I am writing to formally express my dissatisfaction with our recent hotel stay, which was booked through the Expedia website.
Unfortunately, throughout the entire duration of our stay, the hotel did not have hot water. Despite the essential nature of this facility, the issue was not resolved, and we were forced to take showers with very cold water.
As a direct consequence of these conditions, all members of our group became ill with cold-related symptoms. The absence of hot water, which is one of the most basic amenities expected from any hotel, significantly affected the quality of our stay and means that the services paid for were not properly delivered.
Given the circumstances, we respectfully request a full refund of the hotel charges. We believe this request is reasonable considering the inconvenience, discomfort, and health issues caused by this situation.
Please let us know if you require any additional information, such as booking details, stay dates, or supporting documentation.
Thank you for your attention to this matter. We look forward to your prompt response.
Sincerely,
Leila Boti
Leila
Menginap 3 malam pada bulan Desember 2025