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"An unexpected GEM. Each and every staff member was super helpful and had great advice. The property and, specifically, the room was very clean. Easy access to downtown and all the tourist stops. Breakfast was awesome with lots of protein available. We loved the availability of good clean drinking water - at anytime of the day day/night. The welcome we received the minute we walked in was great with a ton a useful information. This place is great - a definite spot we'll return to. Tons of services available - all you have to do is ask. Massages, laundry, tours, etc. - just ask."

"Very BAD experience. After I have prepaid for my two days stay. upon arrival the hotel manager stated not having my reservation and been sold out. I literally had to sleep one night in the car. No other option was proposed, Hotels.com never answered the phone. I presented a claim hope they at least refund me, and it will be nice to hear an apology. Thanks."

"The breakfast menu was excellent. The waterfall view from the room was wonderful. It was also close enough to the waterfall to hear it. It makes sleeping pleasant. The bed was also very comfortable."

"Love it"

"Este hotel no tiene convenio con Expedia; por consiguiente no hubo un buen recibimiento y me pidieron que me retire. Cómo llegué en altas horas de la noche me quedé en la calle contactándome con ustedes para que me ayuden a solucionar. Favor actualicen y retiren este hotel de sus contactos, esto les hace quedar muy mal."

"What a special property. The grounds were so beautiful especially the 110 year old avocado trees that reminded us of live oaks. The staff was so wonderful, because they weren’t fully booked, they gave us our choice of rooms. We chose one with a spectacular view of Banos Pueblo below. Our reservation included breakfast and dinner which was excellent, lots of choices both local and international. We also used the spa, which was affordably priced and very nice. The pools and terrace cafe was an excellent place to watch the sunset. Would definitely recommend this hotel if you’re staying in the Banos de Agua Santos area."

"This property is run by a lovely Ecuadorian couple, Elva and Jimmy. Everything was easy and smooth. We wanted to go whitewater rafting and they took care of all the details. It's in a neighborhood just below the hike/stairs to the Virgen viewpoint. It's very quiet and safe, but the setting was a bit more "in town" than I expected from the photos. The location, though, wound up being very convenient. We walked into the center of town several times but since we had a car, we also drove a few times. If you are with a group or just want to relax at the end of the day, there's a very nice social space where you could grab a beer or soda and hang out. Breakfast was delicious and included friendly conversation. Highly recommend, I would definitely stay here again. "

"Muy agradable los espacios. El personal. Hubieron unos incovenientes para llegar pero todo bien. Supieron rescatarnos..."

"We stayed here for two nights. It was just ok. Don't expect anything over the top considering how much you're paying. Breakfast is traditional Ecuadorian food. The hotel is close to all the downtown festivities and shops and is directly across the street from the city's main waterfall. We stayed here the weekend of Palm Sunday. The city was crazy with people, especially outside of the hotel. So, if you stay here that particular weekend, be prepared to be awakened very early (4am) in the morning with hundreds of people who have come to bath in the hot pools and waterfall. "