Search Aparthotels in Paynes Bay

"I stayed at The Crane Resort on my first ever solo trip, to celebrate my birthday. From the time of arrival, the service was exceptional! Diangelo checked me in, and couldn’t be more kind and welcoming. It was just what I needed to settle the nerves if this new adventure. The property exceeded my expectations. I was there for rest and relaxation and it was the ideal setting for that. All of the hotel staff were exceptional from beginning to end. Upon check out Aryanna was so wonderful. My flight got cancelled and they couldn’t be more supportive in ensuring I could extend my stay for one more night, and everything was taken care of. I couldn’t be more content with this experience and would certainly return! Special shout out to Cory, Anthony, and Sonja, you were all so amazing! Give thanks!"

"Not worth the money. This hotel gets very little maintenance from what we observed. A few things didn't work like the sidewalk lights leading to the Castle view restaurant. You walk at night in pitch dark. You need to use the flashlight on your phone to ensure you don't trip, it's so dark. According to staff, lights have not been working for months. For wine they show 4 different kinds of wine available in both red and white but they only keep 2 of each on stock and not even the ones listed on their menu. Floors are cleaned daily but walls are another thing. It seems to have been a long time since they were cleaned. Pools and food were good. apart from that, not recommended. "

"We stayed for 3 nights. There was a little inconvenience for getting our room when we got there. But overall, we got a clean room, so we were happy for that reason. Beach was not swimmable during our stay, but the pools were opened. Staff are helpful during our stay. "

"The hotel is old and beat up. Not so clean. They are renovating it slowly but it was one of the worst hotels I stayed in in a very long time. And I travel non-stop. Super overpriced for what it is. Only nice thing was the view and the beach. Great spot. Beautiful water and sand. They must renovate this place. "

"Staff was wonderful, rooms were very clean"

"Pool is good. Staff is excellent. Breakfast excellent Dinners are very good. Need a bit more variety. "

"Very nice say. Staff very friendly and accommodating "

"Overall we were disappointed in our stay here, especially for as much as we paid. The service was poor- our room was not ready when we arrived, we had to ask multiple times for things like drinks or towels, there was no one at the desk to help us book a cab, etc. Compared to other placed we visited on the island, the staff here didn't seem to care about providing a good experience for their guests. The food was fine, but several items on the buffet ran out, and dessert was served with plastic wrap draped over it. It did not feel like a luxury meal. The dining experience overall was lackluster. The room was also adequate, but had several broken elements, the Wifi kept going in and out, Netflix didn't work, and the staff was unwilling/unable to help with any of it. Also, they didn't have chairs down at the beach, and we had to figure out how to get chairs to relax. Overall it was a very disappointing experience for as much as we paid for our stay, and I would NOT recommend it to others."

"I don't like to leave negative reviews for hotels. I feel like you can't please everyone all the time. However, I had to make an exception for this one. We booked this trip to celebrate my husband's birthday. It started out great the property is located right on a beautiful beach. The hotel room "appeared" to be perfect. First came the issue with our dinner reservations for my husband's birthday. The person that booked the dinner reservations made a mistake and didn't enter it into their system. Mistakes happen. No worries. When we showed up at the restaurant the two hostesses were so unprofessional about it. Basically, telling us that we had to find somewhere else to eat since we were not booked for that night. Thankfully, I had the list of restaurants on a piece of paper from the woman that originally booked us and retrieved it from my room which still did not rectify the situation immediately or give us an apology for the way they initially acted. Eventually we were seated but at that point we felt very unwelcomed. In addition, 2 days in we noticed that my son had bites on him but not realizing what it was we brushed it off. By the end of our 5-day trip, my son had multiple bites all over his body. When we realized this was an issue we went to guest services in the lobby. There were 3 people that saw the bites and brushed us off. I took several pictures and consulted with our doctor today and he indeed confirmed that he was bitten by bed bugs. "