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Reviews of The Premiere Pekanbaru

3.5 out of 5
The Premiere Pekanbaru
Jl. Jendral Sudirman No. 389, Pekanbaru, Riau

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 10 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad Fadli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Gusriana Shinta Dewi

Stayed 7 nights in Jul 2022

10/10 Excellent

Kya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for business travel
Stayed 1 night in Feb 2020
Response from Wismi - General Manager on 6 Aug 2020
Hello... Thank you for the review. Glad to provide our best services and facilities for you and we look forward to your next arrival to try and enjoy our other facilities. The Premiere Hotel Pekanbaru will always enforce the Covid-19 Protocol that has been obtained by the Government's Appeal, namely the Change of New Life or New Normal Era precisely and decisively. Please always cooperate for the sake of mutual safety and comfort. #StaySafe & #StayHealthy ... All the best ... Wismi - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Ramlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family stay. Good breakfast spread.
Very good breakfast spread. Should try the many eateries along road at rear of hotel esp Gentlemen Cafe. Very friendly and efficient staff. However, check out could have been processed faster. Will definitely stay at Premiere on next visit.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

during booking, have request for NON SMOKING ROOMS but upon check in was told, all NON SMOKING ROOMS ARE NOT AVAILABLE. after complaining, they have managed to provide the rooms BUT regretfully, the rooms were SMOKING rooms and smells still lingers even though the rooms were sprayed with air freshener. VERY DISAPPOINTED.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Average hotel..
Got a room upgrade to executive room due to fully booked rooms. However my other colleague got a twin bed instead of double bed and did not get any upgrade. The bed and pillow quality was definitely do not reflect a 4 star hotel standard. They can also improve the Air Con thermostat's which is very noisy when auto on/off switched. Breakfast is quite good, did not had the time to try executive lounge. Would I go back when travelling to Pekanbaru? I don't think so...
Stayed 1 night in Jul 2018
Response from General Manager on 4 Aug 2018
Hello... Many thanks for sharing your feedback. We're thrilled to hear that you enjoyed your time at The Premiere Pekanbaru. For any inconvenience that you may received we do apology for that. This will our notes to fixed it in the future. So, this thing never happen again. We here when you’re ready to come back. Visit anytime. Please give us one more chance to give you more excellent service. Thank you. All the best... Isti Budiono, General Manager

8/10 Good

Budisanto

Liked: Property conditions & facilities, room comfort
Very little parking slot
Response from General Manager on 4 Jun 2018
Hello Busisanto Many thanks for sharing your feedback. We're thrilled to hear that you enjoyed your time at The Premiere Pekanbaru. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ll be here when you’re ready to come back. Visit anytime. All the best... Isti Budiono, General Manager

10/10 Excellent

Yuh Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from General Manager on 4 Jun 2018
Hello... Many thanks for sharing your feedback. We're thrilled to hear that you enjoyed your time at The Premiere Pekanbaru. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our Talent. We’ll be here when you’re ready to come back. Visit anytime. All the best... Isti Budiono, General Manager

6/10 Okay

Yuh Chien

Disliked: Property conditions & facilities, room comfort
Dear Our Valued Guest Yuh Chien Warmest Greetings from The Premiere Hotel Pekanbaru… Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru. Sincerely Management. Management The Premiere Hotel Pekanbaru

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Our Valued Guest Warmest Greetings from The Premiere Hotel Pekanbaru… Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru. Sincerely Management. Management The Premiere Hotel Pekanbaru

6/10 Okay

Ahmad Dusuki, malaysia

Liked: Cleanliness, staff & service
nice
Dear Our Valued Guest Ahmad Dusuki Warmest Greetings from The Premiere Hotel Pekanbaru… Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru. Sincerely Management. Management The Premiere Hotel Pekanbaru

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Dear Our Valued Guest Warmest Greetings from The Premiere Hotel Pekanbaru… Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru. Sincerely Management. Management The Premiere Hotel Pekanbaru

10/10 Excellent

Rusli

Stayed 2 nights in Dec 2023

8/10 Good

Lars-Ake

Stayed 1 night in Mar 2022

8/10 Good

Klas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Just stayed one night waiting PCR test results. Ok internet, nice bar area even if smoking is allowed. Transfer to airport possible.
Stayed 1 night in Nov 2021
Response from The Premiere Hotel Pekanbaru on 23 Nov 2021
Thank you for the excellent review, Klas We've thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. The Premiere Hotel Pekanbaru have escalated the Coronavirus Prevention methods to ensure Health, Safety and well-being of our guests. Please always cooperate for the safety and comfort together. #Staysafe and #StayHealthy Kind Regards..., Wismi - General Manager

10/10 Excellent

Santi, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel memuaskan
menyenangkan, bagus
Dear Tamu Yang Terhormat, Santi Salam Hangat dari The Premiere Hotel Pekanbaru... Terimakasih telah memilih hotel kami sebagai tempat anda menginap, melakukan kegiatan dan aktifitas selama di Pekanbaru dan telah meluangkan waktu anda untuk memberikan ulasan mengenai hotel kami yang mana sangat berguna kedepannya untuk memberikan yang terbaik bagi tamu dan pelayanan kami. Dalam hal ini, kami mengucapkan banyak terima kasih atas kesan, pesan dan harapan yang Ibu dapatkan dan berikan selama berada di The Premiere Hotel Pekanbaru. Kami akan selalu berkomitmen untuk memberikan pelayanan yang terbaik dan akan selalu berusaha menjadi yang terbaik. Kami menunggu kedatangan anda kembali untuk dapat menginap di The Premiere Hotel Pekanbaru. Hormat Kami, Management.

8/10 Good

Bram Florensius Tunggal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Our Valued Guest Bram Florensius Tunggal Warmest Greetings from The Premiere Hotel Pekanbaru… Thank you for choosing our hotel as the accommodation venue you during at Pekanbaru and for taking your time to leave a review on our hotel which is very useful in the future to provide the best for our guests. In this meantime, we also apologize for maybe any inconvenience that you receive. We will do our best so this issue will not happen again in the future. We forward to welcoming you back to be able to stay at the The Premiere Hotel Pekanbaru. Sincerely Management. Management The Premiere Hotel Pekanbaru

8/10 Good

RISWAN, Medan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bagus
Pelayanan staff hotel bagus, kamar mandi bersih, cs ramah. Kalau ke Pekanbaru lagi, bisa jadi pilihan untuk menginap kembali.
Dear Tamu Yang Terhormat, Riswan Salam Hangat dari The Premiere Hotel Pekanbaru... Terimakasih telah memilih hotel kami sebagai tempat anda menginap, melakukan kegiatan dan aktifitas selama di Pekanbaru dan telah meluangkan waktu anda untuk memberikan ulasan mengenai hotel kami yang mana sangat berguna kedepannya untuk memberikan yang terbaik bagi tamu dan pelayanan kami. Dalam hal ini, kami mengucapkan banyak terima kasih atas kesan, pesan dan harapan yang Ibu dapatkan dan berikan selama berada di The Premiere Hotel Pekanbaru. Kami akan selalu berkomitmen untuk memberikan pelayanan yang terbaik dan akan selalu berusaha menjadi yang terbaik. Kami menunggu kedatangan anda kembali untuk dapat menginap di The Premiere Hotel Pekanbaru. Hormat Kami, Management.