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Reviews of The Madrones

4 out of 5
The Madrones
9000 HWY 128, Philo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 48 reviews" "
Rating 8 - Good. 10 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
This place is magical. While the main building (with an excellent restaurant) is stately and unique, we stayed at The Brambles in a redwood grove. Being from Santa Cruz, we’re used to redwoods, but these trees—especially the Pachyderm—are amazing. The combination of Steam Punk and farmhouse decor is whimsical and delightful. The Front Door rooms are spacious and lovely. Our only tiny suggestion is that the shower heads are cleaned of hard water build up frequently. The shower flow came down like needles until we scraped some of the deposits off. Other than that—6 stars. We’ll be back!
Stayed 3 nights in Feb 2024

6/10 Okay

Juley

Travelled with partner
Hotel was nice-- cabins were spacious, but very limited food and beverage and shops . No coffee on premise except in the rooms . It might have been because it was January 1st and limited places are open
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeremy

Stayed 4 nights in Nov 2023

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful rooms and cabins
Stayed 2 nights in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
Wonderful stay. The room was clean and well supplied with a nice amount of light breakfast foods (fresh fruit, yogurt and a fantastic sweet bread). If only the restaurant was open more since there was limited availability throughout the town for dinner. The garden area was wonderful and a great place to enjoy an early morning coffee.
Stayed 3 nights in Aug 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay in the woods
Very easy check in, got key and map as we were in lodge just up the road Great inside the ac was quiet but powerful and nice to walk in from 90+ Amenities perfect for couple and although near road you only see woods and traffic noise minimal
Stayed 4 nights in Aug 2023

10/10 Excellent

Patricia, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem!!!
Stayed 2 nights in Feb 2023

10/10 Excellent

Anne, Boston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely secluded property at the brambles in the woods. Internet isn’t great but a fabulous place to unplug!
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again!
Had a wonderful 2 night stay. Only wished that I had booked The Brambles but will save that for next time. Don’t forget to check out the restaurant an on site dispensary.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a wonderful place. Everyone is so nice and friendly.
Stayed 2 nights in Feb 2020
Response from Brian on 2 Mar 2020
THanks you!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Love place in great location
Lovely place in the heart of Anderson Valley. We were there over a holiday, and all our interactions with staff were by text. They said housekeeping and other staff would be returning the day after the holiday, but they never did. They’d left enough towels, but we ran out of coffee and didn’t have any other housekeeping, which would be fine if we’d had a heads up. But it’s also quite expensive for what ultimately felt like a home rental.
Stayed 3 nights in Dec 2019
Response from Brian on 2 Mar 2020
Over the holidays staff does take Christmas Day off. This year, we are adding additional staff which will extend front desk hours and improve everyone's stay. Thanks for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Brian on 15 Oct 2019
Thank you!

10/10 Excellent

nancy

Stayed 1 night in Sep 2019

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from B.C. on 9 Aug 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The grounds are BEAUTIFUL, the environment is serene and this is a great property for a getaway. The building, the rose garden, the tasting rooms, restaurant, the guest rooms, and furniture were all beautiful. The bedding and sheets were so cozy. The yogurt, muffins, and amentity setup were perfect. The bathroom was a great size with a really big tub and good lighting along with wonderful EO toiletries. My complaint is that the bed and pillows were some of the least comfortable that I’ve ever slept on, so those need some updating. Stay here and head to the garden with a book and wonderful picnic and you won’t regret it.
Stayed 2 nights in Jul 2019
Response from B.C. on 9 Aug 2019
I'm so glad you enjoyed yourself. Can you let us know what room you were staying in? We can get those swapped out. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Brian on 1 Jun 2019
In the words of Meatloaf, two out of three ain't bad...(or in this case; four out of five...)

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from Brian on 1 Jun 2019
Just curious if you would mind offering a bit of feedback as to why you rated us at a 6? Thanks!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cindy our host was so very nice and accommodating and the property was beautiful!
Stayed 1 night in May 2019
Response from B.C. on 23 May 2019
I'm glad you enjoyed yourself!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrones anniversary trip
Very cool cabin in the trees. Great decor. Clean, cozy, comfortable.
Stayed 1 night in Apr 2019
Response from BRian on 3 May 2019
Thank you so much!

10/10 Excellent

C., Redmond, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations and staff were wonderful. businesses on site are friendly, courteous and welcoming. A wonderful place to stay and convenient to the local wineries.
Stayed 2 nights in Apr 2019
Response from Brian on 3 May 2019
Thank you!!

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Brian on 5 May 2019
:-)

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Amazing Place to Stay!
Our trip to Anderson Valley was brought to a whole other level when we arrived at The Brambles. The design, nature and people make this place stand out from any other place we have traveled to. Our little cabin was amongst redwoods, the space was perfectly designed, cozy, clean and stocked with goodies to eat for breakfast. The Anderson Valley is an amazing place to travel to for the experience of wine country but also for the redwoods, valleys, and just picturesque landscape everywhere you go. We will only ever stay here on future visits, highly recommend!
Stayed 1 night in Mar 2019
Response from B.C. on 4 May 2019
Thank you!! Please come back and see us soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable , a unique place, great scenery and surroundings
Stayed 1 night in Mar 2019
Response from B.C. on 31 Mar 2019
thanks!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
We had a mixup in our reservations - somehow the wrong month was reserved for our stay. It was IMPOSSIBLE to communicate with the staff at Madeones. They don’t publish a phone number, nor email. They did text me at one point but responded only once to me and that took two days. Even Expedia could not get in touch with them. Looks like a nice place, but totally lacking in rudimentary customer service.
Stayed 3 nights in Mar 2019
Response from B.C. on 3 May 2019
I would apologize, but you were obviously on the Expedia website and not ours. And they keep deleting my reply to you.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from B.C. on 31 Mar 2019
Thanks!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from B.C. on 6 Mar 2019
Thank you!!!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in the Anderson Valley!
Our stay at the Madrones was outstanding in every regard! It was recommended to us by some local residents as the nicest property in the Anderson Valley, and I can see why they felt this way. The grounds are well-maintained and the guest quarters are part of a larger entertainment and retail complex with shops and wine tasting rooms. It is very convenient to the other sites in the Anderson Valley, including wineries and state parks. The room itself was spacious, clean, with excellent amenities, such as high thread-count linens, premium toiletries, and light refreshments provided in the suite. The staff was very proactive about communicating with us ahead of the stay to make sure all arrangements were convenient and to our liking. It was really excellent customer service. We will definitely stay here again the next time we are in the area!
Stayed 1 night in Feb 2019
Response from B.C. on 6 Mar 2019
Jason! Thanks so much for letting us know! We love this feedback. Please come back soon. :-)

4/10 Poor

Roderick, San Francisco

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good property; not so good experience.
Booked this place to break up my return trip to San Francisco from the redwoods. Said it had dining there. Arrived at 5 pm to find a locked office and sign saying, ‘back in a few minutes’. Another guest and I shivered outside for 10 minutes before the clerk came back. She confronted there was a restaurant on premises but offered no further Information. Luckily I checked the information sheet in the room, which showed only an independent pizza restaurant on the premises, with a listed closing time less than half an hour away, at 6 PM. I called the restaurant ‘s number and found out they’re technically open till eight, but often run out of food. what? Given that the next nearest restaurant is 8 miles away, I changed my dining plans and went early. Good restaurant, good people, no problem there, but if I had waited til a normal dining time I’d have gone hungry. Room was clean and spacious; no problem there. But the toilet backed up at bedtime, and calling the hotel number just got a message saying the office is only open from 10-6. If I needed anything I should text. I waited til morning not knowing whether I might wake someone up with a late text. Needed to use toilet in morning and texted, by the time I left more than an hour later, no one had shown up. Bottom line: nice property; poor service and poor communication.
Stayed 1 night in Feb 2019
Response from Innkeeper at the Madrones on 3 May 2019
Roderick - Thanks for posting your review. You are correct that we do not own the restaurant on the property. This gives me a good opportunity to let people know that the Madrones is located in a rural community, which is exactly why many people come here. This also means that there are not the typical amenities that a more urban environment offers. It is important for people to do their homework prior to staying. A simple call to our innkeepers can offer important guidance on what is open and what to do. Take care,

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from B.C. on 16 Feb 2019
Thanks!

10/10 Excellent

Peter

We stayed in Faller's Cabin, a historic building a short distance from the main resort. It was quiet, rustic, and beautifully decorated.
Stayed 2 nights in Nov 2018
Response from B.C. on 8 Dec 2018
Please come see us again!

10/10 Excellent

Wendy, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late, but the inkeepers texted us with "Self-Check-In" procedures. We loved the "Fallers" cabin! It was the perfect amount of space, and the furnishings were top notch! I read other reviews about traffic noise, and there was a little, but nothing that bad. The cabin is close to the road, but perhaps because it was autumn, there was less traffic. A huge advantage over traditional hotel rooms, was the fact that the HVAC system was overhead, and very quiet. It was operated via a remote, and warmed up the space quickly.
Stayed 1 night in Nov 2018
Response from B.C. on 15 Nov 2018
so glad you enjoyed yourself!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night wine trip!
Really great stay. Only issue was a fruit fly problem in the room but I just poured a little wine in a glass with some soap & warm water & they were drawn to it.
Stayed 1 night in Oct 2018
Response from B.C. on 15 Nov 2018
Great to hear! Come back and see us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nicely appointed, great care in the aesthetics of this place.
Stayed 1 night in Oct 2018
Response from B.C. on 31 Oct 2018
Thank you!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place after a long day wine tasting.
Loved it, we were in the Kitchen, very big room and so comfortable. We will be going back, but a longer stay next time
Stayed 1 night in Oct 2018
Response from B.C. on 31 Oct 2018
Come back and see us soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting
Fabulous fabulous room. Family trip Seattle to San Fran & found this gem on the way to Napa. Arrived late - it was dark except for this enchanting Spanish villa lit up with strung patio bulbs. Wonderful approach. Had worked out a self check in & it went off without a hitch. We were blow away by the room with the vaulted ceiling and iron work on the French doors which overlooked the vineyard. Coffee, fruit, muffins & juice were stocked to get us started in the morning. It was divine!
Stayed 1 night in Jul 2018
Response from B.C. on 14 Oct 2018
I'm so happy to hear you enjoyed yourself. Come see us again soon!

10/10 Excellent

john, Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to wineries
beautiful interiors; pretty valley; good food in Boonville at Lauren's
Stayed 1 night in Jul 2018
Response from B.C. on 12 Aug 2018
Thank you!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary in Philo
Staying at the Madrones (Faller’s cabin) for our anniversary was an amazing experience all around. The area was so relaxing and our accommodations were above and beyond our expectations. Would stay there (longer next time) again without hesitation. They’ve got it going!
Stayed 1 night in Jun 2018
Response from B.C. on 12 Aug 2018
Thank you!!!

8/10 Good

mizrenz, Millbrae, CA

Liked: Cleanliness, staff & service, property conditions & facilities
THE MADRONES
The Modrones is a lovely boutique hotel located in the heart of the Andersen Valley. It is surrounded by vineyards and some of the most bucolic scenery. The hotel entrance is quietly tucked away and can be missed if you don't look for signs. They have several wineries on the property and a restaurant. Based on the price I was expecting a bite more luxurious rooms but I wasn't disappointed either. I'd definitely would consider coming back but staying in another room.
Stayed 2 nights in Apr 2018

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our room ! The wine tasting is fabulous ! We were the only ones in the hotel though off season I guess ? That was a little weird . Literally no one was there but us . It seems the staff is not there at night ? The room and area are excellent though

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing girls getaway
My girlfriends and I had a great time staying at the Madrones! It was beautiful and clean and in a great location for wine tasting.The beds and pillows were SO comfortable! We enjoyed the tasting rooms they have on site and the restaurant Stone & Embers was AMAZING! We loved their garden area where we were able to sit and eat our snacks and drink our bubbly in the sun... and their complimentary breakfast snacks waiting for us in our room refrigerator were a really nice treat! Will definitely stay again.

10/10 Excellent

Mike, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in perfect location
Great place in a perfect location right in the middle of Anderson Valley. Highlights include having great stone and embers restaurant and a couple wine tasting rooms 🍷 onsite. The room was nicely designed, great furniture, great included breakfast snacks. I’d definitely recommend this property.
Stayed 2 nights in Feb 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Garden Gem
Will definitely be back again.
Stayed 1 night in Oct 2017

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tucked away Madrones
This place was amazing. So beautiful tucked away. Beautiful flowers and a garden along with a renown private chef and tasting rooms. The owner left complimentary fresh banana nut bread for breakfast. Beautiful grounds and a beautiful room.
Stayed 1 night in Oct 2017
We love to hear that, Jessica!