Resepsionis

Ulasan untuk Extend-a-Suites Phoenix

2 out of 5
Extend-a-Suites Phoenix
17211 N Black Canyon Hwy, Phoenix, AZ

Ulasan

5,0
Penilaian 10 - Sangat Bagus. 159 dari 1002 ulasan" "
Penilaian 8 - Bagus. 117 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 149 dari 1002 ulasan" "
Penilaian 4 - Buruk. 153 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 424 dari 1002 ulasan" "

4,6/10

Kebersihan

6,4/10

Staf & layanan

4,2/10

Fasilitas

4,2/10

Kondisi & fasilitas properti

4,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Rosalind

It was adequate for the price.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy check in, room is clean
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 24 Mei 2024
Thank you John for taking the time to submit a 5 out of 5 rating for your stay. We appreciate the feedback!

10/10 Sangat Bagus

Racheal

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked that the place was sort of hidden. I really liked the grills they had, I wish the other one was functionable. The room was big and roomy even though it had two beds. I wish it had a table and chairs rather than a desk. But I really loved all the people that worked there, they were absolutely great and so nice and friendly. Very professional as well all of them. All of them greeted you and made my day. Thank you all the staff you were awesome.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 23 Mei 2024
The team here at Extend-a-Suites-Phoenix is thrilled to hear such good feedback! Thank you for taking the time to leave a review. We appreciate your feedback.

8/10 Bagus

Rafael

Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 22 Mei 2024
Thank you for taking the time to submit a review we appreciate your feedback.

8/10 Bagus

Calvin

Bepergian bersama teman
Disukai: Fasilitas
They don't come and clean the room when you stay longer then a week
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 22 Mei 2024
We're sorry to hear that you were unhappy - we'll work hard to fix the issue you experienced, your room has been assig for housekeeping services for Mondays, Let us know if you need anything else we can help you with.

4/10 Buruk

Hope

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Dirty
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Management pada tanggal 15 Mei 2024
Thank you Hope for taking the time to submit a review about your stay. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 Sangat Buruk

Reina

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
You can't even get ahold of any type of corporate office or upper management for this place and when you look it up online.It has the phone number displayed on top of the page as well as at the very bautumn.With the link that says contact us.But you can't even do it because it's a disconnected number. They stole my money out of my account. Did not give me the room said. I didn't have a reservation and they acted like they didn't have anything to do with it because I had to deal with online not them but yet when the person online called them and asked them if I was able to get my money back. They sure did make the decision to say no. Without. Being able to stay in my room
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Management pada tanggal 15 Mei 2024
Thank you Reina for taking the time to submit a review. After reviewing your reservation it looks like you had booked a prepaid reservation. At the time of your booking you were charged for the stay by Expedia. This is part of your reservation confirmation. After reviewing your reservation notes, I am seeing that you did arrive to the property and was not sure if you wanted to stay or not. Front desk explained to you that we needed to know as soon as possible to avoid charges. We didn't hear anything further, we held the room all night for you and then marked it as a no show the next morning. We're sorry for any misunderstanding this may have caused. We wish you the best in your future travels.

10/10 Sangat Bagus

Ruslan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Location
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Management pada tanggal 15 Mei 2024
Thank you Ruslan for taking the time to submit a review about your stay. We appreciate the feedback!

10/10 Sangat Bagus

Wayne

Disukai: Staf & layanan, kondisi & fasilitas properti
Easy, accessible and fairly priced.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 3 Mei 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

Ervin

Disukai: Kebersihan, staf & layanan
h
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 1 Mei 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

I

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 1 Mei 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

I

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was/is very friendly. Room was well maintained and clean so I felt as if I needed to leave it that way as well when I checked out, lol Everyone was also very respectful, from the people staying there, to housekeeping & everyone else in between. Would definitely recommend this hotel to anyone needing a place to stay for the evening that is clean, respectful, safe and very close to shopping/restaurants. Kudos to u all. 👏 👍 Keep up the good work!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 1 Mei 2024
The team here at Extend-a-Suites-Phoenix is thrilled to hear such good feedback! Thank you for taking the time to leave a review we appreciate your feedback.

2/10 Sangat Buruk

Sean

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 1 Mei 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

I

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 1 Mei 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

I

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Courteous staff. Easy access to all areas as well as abundant parking. Cleanliness taken well into consideration when choosing to write a review. Well, they passed, with flying colors, all of the above. Great job guys and i will be returning, if there is availability very soon. Kudos.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 27 Apr 2024
Thank you for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback and look forward to having you back again in the future!

6/10 Cukup Baik

Gustavo

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Cheap place. You get what you pay for.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 26 Apr 2024
Thank you for taking the time to submit a review we appreciate your feedback. We wish you the best in your future travels.

2/10 Sangat Buruk

Rudette

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Health and safety hazard got refund back right away.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 25 Apr 2024
Thank you for letting us know about the issues that you experienced at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, we wish you the best in your future travels.

10/10 Sangat Bagus

Christina

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 22 Apr 2024
Thank you for taking the time to submit a review we appreciate your feedback.

4/10 Buruk

Starr

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Staff was rude saying they were gonna charge me because towels were dirty they were on the floor and at first she didn’t wanna exchange my towels I had to go way back to my room to get them I bring them down she said she’s gonna charge me because they dirty
Menginap 3 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 22 Apr 2024
Hello Valued Guest, thank you for taking the time to leave a review of your recent stay with us. Upon reviewing our notes regarding your stay, we are sorry you missed our policies for the stained linens, yes, we do charge if any linens that are badly stained or missing from the room. It is unfortunate that you were disappointed. We wish you the best in your future travels.

10/10 Sangat Bagus

Nayetzli

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Needs a remodel
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 15 Apr 2024
Thank you for taking the time to submit a review we appreciate your feedback.

6/10 Cukup Baik

Adriann

Bepergian bersama teman, Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The location is off the freeway. The tub was in bad shape and carpet was dinghy.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 11 Apr 2024
Thank you for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.

10/10 Sangat Bagus

Anne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 10 Apr 2024
Thank you Anne for taking the time to submit a rating about your stay and for mentioning our amazing staff in your reviews. We truly appreciate your feedback!

6/10 Cukup Baik

Vanessa R

Disukai: Kebersihan, staf & layanan
Not bad for the money. Not a five-star but did not see any bugs and it was pretty clean
Menginap 2 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 10 Apr 2024
Thank you Vanessa for taking the time to submit a review about your stay! We appreciate your feedback and hope to have you stay again in the future if your travels bring you our way.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan
Nice place nice price
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 9 Apr 2024
Thank you Robert for taking the time to submit a 5 out of 5 review about your stay! We appreciate the feedback!

4/10 Buruk

Michael

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 9 Apr 2024
Thank you Michael for taking the time to submit a rating about your stay! We appreciate the feedback!

2/10 Sangat Buruk

Ernest, Page

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This property needs to be demolished immediately
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 3 Apr 2024
Thank you Ernest for taking the time to submit a review about your stay. We're sorry to hear that the property was not to your liking. We wish you the best in your future travels.

10/10 Sangat Bagus

Takeo

Disukai: Fasilitas
The property seem a little sketchy. There’s no top lock on the door, I had to move tables and chair in front of door for just in case someone try to force themselves in. I appreciate the price overall.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 2 Apr 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that your room didn't have a security swing latch. We will make sure that it is taken care of for our next guest, thank you for making us aware. We hope to see you again in the future and appreciate your feedback.

4/10 Buruk

LACRESHIA

Tidak Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 1 Apr 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

Marcus

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk was very pleasant, helpful and knowledgeable. Room was emaculant and smelled great!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 27 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 Sangat Buruk

Laura

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My 88 yo mother got bedbugs from this seedy hotel. There was one light. The tv kept turning off despite asking the front desk for help. It’s a pit.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Manager pada tanggal 26 Mar 2024
Thank you for taking the time to submit a review about your stay. I sincerely apologize for any inconveniences you encountered during your stay! If you would have brought the issue to front desk’s attention, we would have taken care of issue right away. At Extend-A-Suites North-Phoenix we like to ensure our guests have a clean comfortable stay. I'm sorry we failed; we hope you will give us the opportunity to better serve you in the future.

4/10 Buruk

Dawn

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My son and I stayed here due to his baseball tournament but I was appalled by how different the pics looked from the actual room. There were drug addicts everywhere and my son accidentally left his personal pillow but of course it never got logged in lost and found cuz they stole his $100 pillow. Wouldn’t recommend this to any family.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 26 Mar 2024
Thank you Dawn for taking the time to submit a review about your stay. We're sorry to hear that you left your son left his pillow behind. As discussed on the phone, we will work hard to try and find your son's pillow as it very well could have been washed and placed on another bed. We will stay in contact with you regarding this matter and wish you the best in your future travels.

4/10 Buruk

Crystal

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
They had great customer service in front desk. But the room was not that great. The carpet floor was filthy, there was baby cockroaches, the bathroom door was broken.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 25 Mar 2024
Thank you for taking the time to submit a review about your stay. We are making changes day by day and hope you will give us another chance in the future to better serve you!

10/10 Sangat Bagus

Flaco

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lo recomiendo ampliamente muy seguro y cómodo
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 23 Mar 2024
¡Gracias por tomarse el tiempo para enviar una reseña sobre su estadía! ¡Apreciamos sus comentarios y esperamos verlo nuevamente en el futuro!Thank you for taking the time to submit a review about your stay! We appreciate the feedback and look forward to seeing you again in the future!

10/10 Sangat Bagus

Sammy

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 8 Apr 2024
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 Sangat Bagus

Dominique

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a nice place I can bring shorty without being disturbed, didn't have to worry about my car nor junkies in the area. They had a pool though I wish they had a Jacuzzi.. the front desk clerk let me see the room and let me decide if it was up to par, which I thought was a plus nice size TV and room, plus had a microwave and refrigerator.. all in all pretty good place too stay!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 19 Mar 2024
Thank you Dominique for taking the time to submit a 5 out of 5 review about your stay. We're happy to hear that you enjoyed your stay here with us!! Thank you again for your review! We hope to see you again in the future!

6/10 Cukup Baik

Gerry

Tidak Disukai: Kondisi & fasilitas properti
Run down property.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 19 Mar 2024
Thank you Gerry for taking the time to submit a rating about your stay. We wish you the best in your future travels.

2/10 Sangat Buruk

talin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super dirty and smelly. The smell inside the room was so strong that I felt nauseous. The sheets were stained. The room was completely different than the pictures, very old, and everything was pulling apart to the point that I was really disgussed to take a shower in the tub. Some of the tiles in the hallway were broken and even my foot got stuck and I almost fell. Don't waste your money, not recommended at all. This hotel should be rebuilt.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 19 Mar 2024
Thank you for taking the time to submit a review about your stay. We appreciate the feedback.

10/10 Sangat Bagus

Ashley

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 15 Mar 2024
Thank you for taking the time to submit a 5 out of 5 rating about your stay! We appreciate the feedback!

8/10 Bagus

Tryphena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 15 Mar 2024
Thank you for taking the time to submit a 4 out of 5 rating about your stay! We appreciate the feedback!

2/10 Sangat Buruk

Richard

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
NO TOWEL INCLUDE, HAVE TV BUT NOT CONNECTED TO ANY SIGNAL!!!! AND EVERYTHING DIRTY AND BROKEN.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 12 Mar 2024
Thank you Richard for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.

8/10 Bagus

Sarah

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 12 Mar 2024
Thank you Sarah for taking the time to submit a rating about your stay. We appreciate the feedback!

10/10 Sangat Bagus

Anne

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 8 Mar 2024
Thank you Anne for taking the time to submit a 5 out of 5 rating on your stay! We appreciate the feedback!

4/10 Buruk

Dan

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
This hotel is pretty sketchy. I get it everybody needs a place to stay. For me it wasn’t that big of a deal, but I was quite surprised how rundown this place was. Many people would be afraid to walk around outside.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 5 Mar 2024
Thank you Dan for taking the time to submit a review about your stay. We're sorry to hear that the hotel was not to your liking. We wish you the best of luck on your future travels!

8/10 Bagus

Ana

Disukai: Kebersihan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 6 Mar 2024
Thank you Ana for taking the time to submit a rating about your stay! We appreciate the feedback.

6/10 Cukup Baik

Valerie

Disukai: Kebersihan, staf & layanan
The cable and wifi was out. Got lots of sleep though! :)
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 6 Mar 2024
Thank you Valerie for taking the time to submit a review about your stay. We're sorry that our cable and WIFI provider had some issues with the service during your stay. We wish that there was something we could do during that time but it was out of our control. We appreciate you being understanding. We hope you will give us another chance in the future to better serve you!

2/10 Sangat Buruk

Daniel

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
An absolute dump. Nothing was even average, the TV didn't even work. Furniture looked like they just got if the trash, not even towel racks. Bed was awful. Bedside lamp had no bulb.We had to leave after the first night even though it was paid for. Does expedia have no standards?
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 5 Mar 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

2/10 Sangat Buruk

Chris

Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
3 days no tv. Walk way upstairs broken stone tiles made walk way uneven
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 5 Mar 2024
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

6/10 Cukup Baik

Brian

Television service shutdown around 6 PM. When I inquired about a refund of some kind I was told it wasn't their fault and to bad. Television service is part of the room rate isn't it. 9 am the next day and still no tv and no refund of any kind
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 2 Mar 2024
Thank you Brian for taking the time to submit a review about your stay. We're sorry that there was some issues with the cable TV during your stay. These issues were happening in the surrounding areas and was out of the hotel's control. We hope that you will give us another chance in the future to better serve you!

6/10 Cukup Baik

Adriana

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Tanggapan dari Management pada tanggal 28 Feb 2024
Thank you Adriana for taking the time to submit a rating about your stay. We appreciate the feedback!