2/10 Sangat Buruk
Brian
Bepergian bersama hewan peliharaan
25 Jul 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’ve called and spoke to front desk on recorded call. Was told shows reservation was canceled and no reports of damage or misuse of room yet the money for the daily fee AND the $100 deposit is no longer in pending status! Which means they asked me to leave AND STILL CHARGED ME ON TOP OF KEEPING THE DEPOSIT- and this is all over my service dog being left 20 feet down the hall at 6 am when I decided to try to very sub par continental breakfast where I was approached AGAIN and complained at over then frankly just not being pet friendly- I almost was going to say ok I’ll leave once I see the refund but instead took the high road packed I’m CLEANED UP and I mean trash in the trash can towels all piled on the floor except the towels I put in the cleaning cart that were wet from the shower over flowing onto the floor which I reported and explain I need a couple more cause those towel are wet on now in the cart .. I left 15 min before check out time and left the room CLEAN yet you still charged me for the room and deposit. This isn’t a threat unless the hotel wants to turn it into one but my brother-in-law is an attorney here in the state of Arizona and it is actually illegal for you to charge a customer for a room. They did not stay in especially if you canceled their reservation. And I know you don’t have pictures of any damage of the room because I left the room, taking my own pictures, knowing that this might happen to simply because of this experience that I had with your staff
Brian
Menginap 1 malam pada bulan Juli 2025