Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 182 dari 590 ulasan" "
10 - Sangat Bagus
182
Penilaian 8 - Bagus. 200 dari 590 ulasan" "
8 - Bagus
200
Penilaian 6 - Cukup Baik. 101 dari 590 ulasan" "
6 - Cukup Baik
101
Penilaian 4 - Buruk. 56 dari 590 ulasan" "
4 - Buruk
56
Penilaian 2 - Sangat Buruk. 51 dari 590 ulasan" "
2 - Sangat Buruk
51
7,6/10
Kebersihan
8,2/10
Staf & layanan
7,2/10
Fasilitas
7,2/10
Kondisi & fasilitas properti
7,2/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Nex, Plattsburgh
Bepergian bersama keluarga
27 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was very quiet and clean with super comfy pillows and beds.
Nex
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 28 Mei 2024
Hi Nex,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed a quiet and clean stay, and that you found our pillows and beds super comfy. Your comfort is very important to us, and it's great to know we were able to provide you with a restful experience. Once again, we appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
6/10 Cukup Baik
Meghan
27 Mei 2024
Tidak Disukai: Kondisi & fasilitas properti
Very average in general (employees are nice)
Meghan
Menginap 1 malam pada bulan Mei 2024
6/10 Cukup Baik
Alexandre
26 Mei 2024
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
L’eau de la piscine extrêmement froide
Alexandre
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 28 Mei 2024
Hi Alexandre,Thank you for sharing your feedback with us. Ensuring a comfortable and enjoyable experience for our guests is very important to us, and we regret that the pool did not meet your expectations. We will address this issue with our maintenance team to ensure the pool temperature is properly regulated. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more pleasant experience on your next visit.
10/10 Sangat Bagus
Leah M
Bepergian bersama keluarga
26 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas
Good location, super friendly staff. Breakfast was ok, not great. Room was clean just dated but i would stay there with my family again no problem
Leah M
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 28 Mei 2024
Hi Leah,Thank you for sharing your feedback about your recent stay at Quality Inn & Suites Plattsburgh. We're pleased to hear that you enjoyed our convenient location and found our staff to be super friendly. We appreciate your comments regarding the breakfast and the room's decor. Your feedback helps us identify areas where we can improve. We're glad to know that despite these points, you would still choose to stay with us again with your family. We look forward to welcoming you and your family back for another enjoyable stay in the future.
10/10 Sangat Bagus
Patsy
Bepergian bersama teman
25 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Breakfast was limited but all the staff were very nice to us.
Patsy
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 25 Mei 2024
Hello Patsy,We appreciate your compliments regarding our staff hospitality. Your feedback on breakfast options will be shared with the team for consideration. We hope to welcome you back for an improved experience in the future.
10/10 Sangat Bagus
Thomas
22 Mei 2024
Disukai: Kebersihan
Thomas
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 24 Mei 2024
Hi Thomas,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Quality Inn & Suites Plattsburgh. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
8/10 Bagus
Jeffrey
Bepergian bersama teman
21 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the office
Jeffrey
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 22 Mei 2024
Hi Jeffrey,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
4/10 Buruk
Audrey
Bepergian bersama keluarga
18 Mei 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Piscine fermée
Audrey
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 21 Mei 2024
Hello Audrey, We apologize for any inconvenience caused by the pool closure during your stay. We strive to maintain our facilities to the highest standards for the enjoyment of all our guests. Should you have any further feedback or concerns, please do not hesitate to contact our management team directly.
8/10 Bagus
William
17 Mei 2024
William
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 19 Mei 2024
Hello William,We're thrilled to hear you had an enjoyable stay with us! We hope to welcome you back soon for another wonderful experience.
10/10 Sangat Bagus
Shelby
Bepergian bersama keluarga
6 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very friendly and courteous
Shelby
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 6 Mei 2024
Hi Shelby,We're delighted to hear that you had a positive experience with our staff during your stay at Quality Inn & Suites Plattsburgh! Providing friendly and courteous service is a top priority for us, and we're thrilled that our team made a positive impression on you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great visit in the future!
6/10 Cukup Baik
charles
Bepergian bersama keluarga dan anak
5 Mei 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Bathroom needs a major upgrade
charles
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 7 Mei 2024
Hi Charles,Thank you for sharing your feedback about your recent stay. Ensuring that our facilities are comfortable and up to date is important to us, and we will take your comments into consideration as we continue to improve our property. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an improved experience during a future visit.
10/10 Sangat Bagus
Dian
Bepergian bersama teman
17 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We did not spend much time there as we had a funeral. But everything was great. Especially enjoyed the large breakfast room.
Dian
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 20 Apr 2024
Hello Dian,We appreciate your kind feedback about your recent stay, including your positive comments on our breakfast room. Should you have any future plans in the area, we'd be grateful to welcome you back for a longer stay to experience even more of what our hotel has to offer.
6/10 Cukup Baik
Terran, Keene
Bepergian bersama teman, Bepergian bersama keluarga
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas
Staff was friendly and the lawn area outside the property was nice, with several picnic tables and a gazebo. Everything was clean. Rooms had a fridge and a microwave. Unfortunately the rooms themselves smelled musty and windows do not open for fresh air.
Terran
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Relation Management pada tanggal 16 Apr 2024
Hi Terran,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and enjoyed the outdoor amenities such as the lawn area with picnic tables and gazebo. We also appreciate your positive comments about the cleanliness of our property and the in-room amenities like the fridge and microwave. Thank you for choosing to stay at Quality Inn & Suites Plattsburgh, and we hope to have the pleasure of welcoming you back soon.
4/10 Buruk
Carol
9 Apr 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It’s apparent when pulling in that the hotel is poorly kept. Huge potholes, dirty glass doors, exterior in need of updating. Inside there was a bad smell in hallways/room (likely from the old dirty carpeting) and the pool area was extremely musty smelling. Was a last resort as all other hotels were booked for the eclipse. Will never stay again.
Carol
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Relation Management pada tanggal 11 Apr 2024
Hi Carol,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
8/10 Bagus
Daniel
Bepergian bersama keluarga
6 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Merci beaucoup!
Daniel
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 7 Apr 2024
Hello Daniel,Thank you for taking the time to share your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
2/10 Sangat Buruk
Brittany
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
4 Apr 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Terrible experience. Upon check in we were told the pool was open till 9, we went around 6 to see there was a sign on the door saying pool out of service. Apperently the heater wasn't working but yet reception told us it was open..try explaining that to young kids..then our tv wasn't working, it was at max but we could barely hear it, yet alone when the heater was running. There were ants in the bathroom. We ended up changing rooms at 9pm... At check out we asked to see manager and like everyone else said..he wasn't there and were told he would call us within 48hrs. Still no phone call
Brittany
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 4 Apr 2024
Hi Brittany,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
8/10 Bagus
Diane
Bepergian bersama teman
3 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
chambre propre mais douche dans salle de bain difficile
à régler parfois soit eau trop chaude ou trop froide, puis le lundi matin seulement eau froide
aussi, 2ième journée la clé (carte) pour ouvrir la porte de la chambre ne fonctionnait plus donc obligé de d'aller au bureau de la réception pour obtenir une nouvelle carte
Diane
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 4 Apr 2024
Hi Diane,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room to be clean during your stay. Ensuring that our guests have a comfortable and hassle-free stay is important to us, and we regret that you experienced difficulties with adjusting the shower temperature and the room key. Your feedback will be shared with our maintenance team to address the issues promptly and prevent similar occurrences in the future. Once again, we appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
8/10 Bagus
Véronique
Bepergian bersama keluarga
2 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas
La chambre était propre et confortable. La piscine n'était pas fonctionnelle, nous etions déçu car nous avions choisi un hotel avec piscine pour s'y baigner. Déjeuner parfait pour nous. Bagel, pain, céréales, yogourt, oeufs et saucisses. Choix de jus et café, en plus de quelques chaussons. Nous avons apprécié notre séjour
Véronique
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 3 Apr 2024
Hi Veronique,Thank you for sharing your feedback! We're delighted to hear that you found your bedroom to be clean and comfortable, and that you enjoyed the breakfast options provided. Providing a comfortable room and a satisfying meal experience are top priorities for us, and we're glad that we could meet your expectations in these areas. Your satisfaction is important to us, and we understand the importance of having access to all advertised amenities. Rest assured, we will address this issue to ensure a better experience for our guests in the future. Once again, we appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
8/10 Bagus
Amy
1 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fair prices and decent rooms. Staff keeps the rooms clean and when there is a problem they fix it. Best place I've stayed for as cheap as it is.
Amy
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 2 Apr 2024
Hi Amy,Thank you for your kind feedback! We're delighted to hear that you found our prices fair, our rooms decent, and our staff attentive to your needs. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we're glad we met your expectations in this regard. We also appreciate your recognition of our efforts to maintain cleanliness and promptly address any issues that arise. Your satisfaction is important to us, and we're committed to providing excellent service to all our guests. Thank you for choosing to stay at Quality Inn & Suites Plattsburgh, and we look forward to welcoming you back for another pleasant stay in the future.
2/10 Sangat Buruk
Diane
Bepergian bersama keluarga
1 Apr 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Aucune suite à mon courriel.
Diane
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 2 Apr 2024
Hi Diane,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
2/10 Sangat Buruk
Amanda
Bepergian dalam rombongan
31 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stay away,nothing was working in the room, checkin staff looked not all there. Very noisy at midnight.
Amanda
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 2 Apr 2024
Hello Amanda, We're sorry to hear about your experience and appreciate your feedback for our continuous improvement. Your comments will be shared with the team to prevent future occurrences. Should you wish to discuss this matter further, please contact our management team directly.
6/10 Cukup Baik
Cyril
Bepergian bersama keluarga
31 Mar 2024
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
Le bain était bouché parce que le drain était plein de cheveux. Il y avait des poils sur la toilette
Cyril
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 2 Apr 2024
Hello Cyril, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to improve our services. We encourage you to reach out to our management team to address any concerns you may have. Thank you for bringing this to our attention.
2/10 Sangat Buruk
Sandrine
31 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Très très sale
Sandrine
Tanggapan dari Guest Relation Management pada tanggal 2 Apr 2024
Hi Sandrine,Your feedback is invaluable, and I assure you that we take it seriously. We will immediately address this matter with our housekeeping team to ensure that our standards are upheld and that such issues do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Buruk
Alexandre
31 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The pool was closed, our bath had a problem and we couldn't take a shower. There was no toilet paper and the door didn't close. I'm very disappointed ☹️
Alexandre
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 2 Apr 2024
Hi Alexandre,Thank you for your feedback regarding your recent stay at our hotel. The closure of the pool, issues with your bathroom, lack of essential amenities such as toilet paper, and a door that didn't close are all unacceptable shortcomings. Please know that we take your feedback seriously and will address these issues with our maintenance and housekeeping teams to prevent such incidents from occurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.
2/10 Sangat Buruk
Amanda
30 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Horrible stay and property
Amanda
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 2 Apr 2024
Hello Amanda, We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for further improvement. Thank you for bringing this to our attention, and we hope to welcome you back in the future for a better experience.
4/10 Buruk
Jenny
Bepergian bersama teman
30 Mar 2024
Disukai: Staf & layanan
The pool is closed
Jenny
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 31 Mar 2024
Hello Jenny,We apologize for any inconvenience caused by the temporary closure of our pool. Feel free to reach out to our management team for further updates or assistance regarding this matter. Thank you for sharing your feedback with us.
2/10 Sangat Buruk
chloé
29 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Odeur noseabonde
chloé
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 31 Mar 2024
Hello chloé,We appreciate your feedback and regret any inconvenience caused during your stay. Should you have any further concerns, please feel free to reach out to our management team for assistance.
10/10 Sangat Bagus
MARTINE
Bepergian bersama teman
29 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pour une nuit parfaitement situé
MARTINE
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 31 Mar 2024
Hello MARTINE,Nous sommes ravis d'apprendre que l'emplacement de notre hôtel vous a plu. Nous espérons que vous avez passé un agréable séjour parmi nous.
8/10 Bagus
Daniel
25 Mar 2024
Good stay
Daniel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 26 Mar 2024
Hi Daniel,Thank you for sharing your feedback with us! We're delighted to hear that you had a good stay with us. Ensuring our guests' comfort and satisfaction is our top priority, and we're thrilled that your experience met your expectations. We appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
6/10 Cukup Baik
joseph
Bepergian bersama teman
25 Mar 2024
Average stay, price wise good
joseph
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 26 Mar 2024
Hi Joseph,Thank you for sharing your feedback with us. We're glad to hear that you found the price of your stay to be good. While we're pleased that our pricing met your expectations, we are always striving to improve our guests' experiences. If there are any specific areas where you feel we could enhance your stay and make it more than just average, please don't hesitate to let us know. Your feedback is invaluable to us as we work to continually improve our services and facilities. Thank you for choosing to stay at Quality Inn & Suites Plattsburgh, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
2/10 Sangat Buruk
Kenneth
24 Mar 2024
Kenneth
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 14 Apr 2024
Hello Kenneth,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any concerns you may have. We hope to welcome you back in the future for an improved stay.
8/10 Bagus
Amelie
23 Mar 2024
Amelie
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 14 Apr 2024
Hello Amelie,We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.
6/10 Cukup Baik
Mark
Bepergian bersama keluarga
23 Mar 2024
This facility is not n need of major renovation
Mark
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 24 Mar 2024
Hello Mark,We appreciate your feedback and will share it with the management team for their consideration. Your input is valuable as we aim to enhance our guests' experiences. Thank you for bringing this to our attention.
6/10 Cukup Baik
EDDY CASTELLANOS
17 Mar 2024
Disukai: Kebersihan
EDDY CASTELLANOS
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 19 Mar 2024
Hi Eddy,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you for choosing to stay at Quality Inn & Suites Plattsburgh, and we hope to have the pleasure of welcoming you back soon.
2/10 Sangat Buruk
Dominic
17 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dont stay here. Phones didnt work, tv didnt work, pool didnt work, workers didnt work. Not good.
Dominic
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 18 Mar 2024
Hello Dominic, We regret to hear about the issues you encountered during your stay. Your feedback is valuable and will be shared with the relevant departments for improvement. Please feel free to contact our management team to discuss your concerns further.
10/10 Sangat Bagus
Jeffrey, Brasher Falls
Bepergian bersama keluarga
17 Mar 2024
Disukai: Kebersihan, staf & layanan
Amazing restaurant within walking distance!!
Jeffrey
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 19 Mar 2024
Hello Jeffrey,We are delighted to hear that you enjoyed the nearby dining options during your stay. It's always wonderful to have great choices in the vicinity for our guests to explore. Should you have any more feedback or need assistance, feel free to reach out to the management team directly.
10/10 Sangat Bagus
deveena
Traveler bisnis, Bepergian bersama keluarga
15 Mar 2024
Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Lots of dead bugs in the pool the rooms also smelled old and meldew the tv volume was at 100 but real at 10 . All around horrible stay .
deveena
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 17 Mar 2024
Hello deveena,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comments will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.
8/10 Bagus
Reginald
Bepergian bersama teman
12 Mar 2024
Disukai: Fasilitas
vieux propreté,pas parfaite
Reginald
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 12 Mar 2024
Hi Reginald,Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we take your concerns seriously. We will address this issue with our housekeeping team to ensure that our standards are consistently upheld. Your feedback helps us to identify areas for improvement, and we appreciate you bringing this matter to our attention. Thank you for choosing Quality Inn & Suites Plattsburgh, and we hope to have the pleasure of welcoming you back soon.
8/10 Bagus
Maude
Bepergian bersama keluarga
11 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Très bien
Maude
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 12 Mar 2024
Hi Maude,We're pleased to hear that you had a good stay at Quality Inn & Suites Plattsburgh! Providing a positive experience for our guests is our top priority, and we're glad to know that you enjoyed your time with us. We value your input, and we look forward to the opportunity to welcome you back for another great stay in the future!
6/10 Cukup Baik
Timothy
Traveler bisnis
11 Mar 2024
Disukai: Staf & layanan
The staff is great
Timothy
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 12 Mar 2024
Hi Timothy,Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff during your stay. Providing excellent service and hospitality is a top priority for us, and we're delighted that our team members made a positive impression on you. We appreciate you choosing to stay at Quality Inn & Suites Plattsburgh and hope to have the chance to welcome you back in the future.
4/10 Buruk
Laurie, Pincourt
10 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pool was small
Hotel was dingy
Black mold in shower
Could not get hot water in shower
Laurie
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 12 Mar 2024
Hi Laurie,Thank you for your feedback regarding your recent stay at our hotel. The concerns you've raised, including the small pool, the condition of the hotel, the presence of black mold in the shower, and the lack of hot water, are unacceptable. Please know that we take these matters seriously, and we will address them promptly with our management and maintenance teams to ensure that corrective measures are taken. We appreciate your understanding, and we hope to have the opportunity to regain your trust during any future visits.
6/10 Cukup Baik
Britany
10 Mar 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Big smell of cleaning product … they emptied the products on the ground … not good to have it in the room
Britany
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 12 Mar 2024
Hi Britany,Your comfort and well-being are our top priorities, and we regret that our cleaning practices did not meet your expectations. We will address this matter with our housekeeping team to ensure that cleaning products are used appropriately and that any excess is properly disposed of to prevent such issues in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 Sangat Bagus
Pierre
10 Mar 2024
Disukai: Kebersihan, staf & layanan
J
Pierre
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 12 Mar 2024
Hi Pierre,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Quality Inn & Suites Plattsburgh. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
2/10 Sangat Buruk
Claudia
8 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
J'ai trouvé déplorant. Ça sentait le moisi la piscine n'était pas propre et froide. Je demande a la réception s'il avait un bain. Oui il avait bien un bain mais pas de bouchon pour prendre un bain Lorsque j'ai voulu faire le check out personne a la réception . J'ai attendu 5-10 min et j'ai quitté. Sans rien. Je ne retournerai jamais la
Claudia
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 9 Mar 2024
Hello Claudia,Nous regrettons d'apprendre que votre séjour n'ait pas été à la hauteur de vos attentes. Nous prenons en compte vos commentaires pour améliorer nos services. Nous vous encourageons à contacter la direction afin de discuter de vos préoccupations directement. Votre avis est précieux et nous espérons avoir l'opportunité de regagner votre confiance à l'avenir.
10/10 Sangat Bagus
Sebastien
Bepergian bersama keluarga
8 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dejeuner continental tres correct
Prix parfait
Sebastien
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 9 Mar 2024
Hello Sebastien,Nous sommes ravis que vous ayez apprécié notre petit-déjeuner continental et trouvé nos tarifs satisfaisants. N'hésitez pas à revenir nous rendre visite lors de votre prochain séjour.
2/10 Sangat Buruk
Christine
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
7 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I wouldn’t visit there again
Christine
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 7 Mar 2024
Hi Christine,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
6/10 Cukup Baik
Meng Francois
4 Mar 2024
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Meng Francois
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 6 Mar 2024
Hi Meng,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
10/10 Sangat Bagus
Carmen
4 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Très bien
Carmen
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 5 Mar 2024
Hi Carmen,Thank you for your feedback! We're delighted to hear that you had a good stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. Thank you for choosing Quality Inn & Suites Plattsburgh, and we look forward to welcoming you back for another great stay in the future!
8/10 Bagus
Craig
4 Mar 2024
Disukai: Kebersihan, staf & layanan
Pretty good price.
Good breakfast and it was earlier than most - 6:00
Craig
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 5 Mar 2024
Hi Craig,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to offer a good value for the price and that you enjoyed our breakfast offerings, especially the earlier serving time. Providing a satisfying breakfast experience is important to us, and we're glad to know that our early breakfast time worked well for you. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing Quality Inn & Suites Plattsburgh, and we look forward to welcoming you back for another great stay in the future!
2/10 Sangat Buruk
Julie
3 Mar 2024
Tidak Disukai: Staf & layanan
Julie
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Relation Management pada tanggal 5 Mar 2024
Hi Julie,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.