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Hacienda Real

3.5 star property
Comfortable hotel, walk to Quinta Avenida

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Photo gallery for Hacienda Real

Premium bedding, down duvets, pillow-top beds, in-room safe
Outdoor pool, pool umbrellas
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Breakfast, lunch and dinner served
Reviews
8.0

Very good

Popular amenities

  • Pool
  • Room serviceRoom serviceRoom service
  • Breakfast availableBreakfast availableBreakfast available
  • 24/7 front desk24/7 front desk24/7 front desk
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal10 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although...
DeeO
May 27, 2015
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Room options

Standard Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4

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About the area

Playa del Carmen

Hacienda Real is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider Xaman Ha Aviary, or check out an event or a game at Mario Villanueva Stadium Madrid. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪El Ranchito de la 10 - ‬1 min walk
  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪Magnolias Restaurant - ‬1 min walk

About this property

Hacienda Real

Family-friendly hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real provides a coffee shop/cafe, car hire on-site and a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with pool umbrellas
  • Limo/town car service, breakfast (surcharge) and express check-out
  • Express check-in, a TV in reception and a lift
  • A 24-hour front desk, laundry services and tour/ticket information
Room features
All 58 rooms have comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
More amenities include:
  • Pillowtop mattresses, down duvets and cots/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, childcare services and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Lift

More

  • 4 floors
  • Building
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards

We should mention

Parking height restrictions apply

Property is also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Hacienda Real?

Check-in begins at 3 PM.

What time is check-out at Hacienda Real?

Checkout is at noon.

Does Hacienda Real provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times.

Where is Hacienda Real located?

This family-friendly Playa del Carmen hotel is located in the entertainment district, just steps away from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Hacienda Real Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 169 out of 446 reviews" "
Rating 8 - Good. 176 out of 446 reviews" "
Rating 6 - Okay. 64 out of 446 reviews" "
Rating 4 - Poor. 21 out of 446 reviews" "
Rating 2 - Terrible. 16 out of 446 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort
Bring earplugs
Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort
Bring earplugs
Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

10/10 Excellent

Tyrell G.

Liked: Cleanliness, staff & service, room comfort
Great Hotel and Location
We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.

10/10 Excellent

Teags

Liked: Cleanliness, staff & service
Great spot
Everything was great except I had the street view room and the rooms are not soundproof what so ever.

10/10 Excellent

mma5

Liked: Cleanliness, staff & service, room comfort
Couple Trip
The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.

6/10 Okay

Gunabugs

Liked: Cleanliness, staff & service, room comfort
Hotel
My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings

10/10 Excellent

Tanya H.

Liked: Cleanliness, staff & service, room comfort
Awesome Family Trip
Excellent location, friendly staff and very clean!

6/10 Okay

Alvaro M.

Liked: Staff & service
Disliked: Cleanliness
ok
Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.

6/10 Okay

Jonathan S.

Liked: Cleanliness, staff & service, room comfort
1st timer
The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.

8/10 Good

Paul G.

Liked: Cleanliness, staff & service, room comfort
Great Hotel
Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.