Search Hotels Near Playa del Pajar, San Bartolomé de Tirajana

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"Pool and garden areas are great and alway kept clean and tidy. Staff friendly. Rooms good. Breakfast is comprehensive and starts at 7 which is good if you’re going out for the day. Only negatives are - tvs are not smart no Netflix or Amazon YouTube etc… some machinery noise humming in room maybe affect you if a light sleeper. "

"I had never heard of this brand/group before but decided to stay with them as they had so many properties on Gran Canaria. The hotel was fantastic, like staying in a small town rather than just one building. The staff were some of the best I’ve come across and the breakfast buffet was top notch. I’ll definitely stay with this group again in the future. The area is 10 mins taxi from playa del ingles and there is a bus stop nearby that connects you to the airport."

"My third time at the hotel. A great property in a good location for walking to the beach or the commercial centre."

"Poor food service"

"Great all round!"

"We had a lovely stay.beds comfy. Staff were freindly. Great views. Steep walk down to shops and beach though. "

"Perfect! We had a classic apartment and holidayed with 4 adults and a 1 year old. The space was perfect! So handy that there is a SPAR on site. We did a Lidl shop before, but we really didn't need to. The SPAR was super cheap. We hired a car, which I'd recommend from the airport. The roads are super easy. Having the access to the beach club made all the difference. I think that's what made it good value for money, if that access wasn't there, I don't think it would have been worth the amount as the pool just for hotel guests is nice, but nothing in comparison to the beach club. The staff were absolutely amazing. The cleaners were so lovely and friendly, as well as the reception staff. Always a smile. Ale was our cleaner and was lovely! The hotel restaurant was a great nicer dinner and the food at the beach club was incredible. Outside the hotel, we particularly liked Art33! As a day trip, I recommend Puerto Mogan - stunning! Also doing the hike up to The Cross was really easy and lovely. "

"Beautiful hotel, nicely updated, lovely pool area, with stunning sunset views. Excellent manager support and communication. Enjoyed our stay very much!"