Search Hotels Near Plaza Universidad Shopping Center, Mexico City

"Included breakfast isn’t worth it"

"Sí muy bien limpia, y el personal muy atentos y serviciales, lo hacen sentir a uno muy a gusto"

"Clean rooms"

"Great location. "

"Clean rooms"

"Fast and good check in process. Kind staff. No one to help with bags though. "

"The hotel is clean and spacious, and staff are great. Amazing value"

"Staff in lobby morning shift was always rude. Afternoon shift was lot better. Continental breakfast is awful and if you get there 15 min before it’s over they don’t refill so basically there will be nothing. Get there early. The floors between rooms on upper levels look a mess… breaking, cracking, pealing up, etc. they never had the gym open on time and when they’d unlock for me there were towels and paper all over, they don’t clean it often. It’s also just a small room- absolutely not a gym. Alberto was highlight of our trip. He was amazing taking us places and helping whenever he could. Floors in room were always sandy like they didn’t sweep or mop. "

"I got 2 days late due to Boston blizzard and inability to flight to Mexico, I inform the first time through the Expedia agent and it went well, but the second and third contact was never answered by the hotel. When I arrive, they say I didn't have a room, I told the receptionist (Jesus) that I couldn't believe that, the room was paid without refund so he had to make something. He called Expedia and resolved, but the initial negative was rude and frustrating to me. Lastly, the room was very poor, old, smelly and near the breakfast place, so very early it was even more smelier. I will never go back to this hotel and refund policies should be flexible. Anycase, I think I'll try something different from expedia as it wasn't a good experience either. "