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"I am writing to express my profound dissatisfaction with the accommodations provided during our recent stay at your establishment, which was booked as an executive family room for four persons through [Expedia/booking portal]. We expected a three-star hotel experience based on the descriptions and images presented on the booking platform. However, the reality was shockingly substandard, misleading, and entirely unacceptable. Upon arrival, there was just a guy in a tiny shop lot under the...

"Old but clean room. Nice bed, but need to update old towel. There are steps to bathroom and shower."

"Our night we stayed at this hotel was first met by excitement when we arrived after staying in cheaper hotels up until here. We decided to splurge a bit and go somewhere a bit nicer. The excitement dwindled 1 hour after arrival as we were met by ants. Being a lover of nature I love them but not in swarms in my hotel room. Our room also didn't have wifi working at all as they put us in the back corner where it didn't reach. After complaining about the ants we were moved to what they considered an...