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Reviews of Waterfront Resort by KGH Group

3.5 out of 5
Waterfront Resort by KGH Group
Sedi Height, Lakeside, Pokhara

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 60 reviews" "
Rating 8 - Good. 22 out of 60 reviews" "
Rating 6 - Okay. 9 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may have been the nicest place I stayed in Nepal, but I only stayed at a couple other places, and it is 4 star at best. The place itself was nice, but for shower hot water I had to call the desk each day to get them to heat up the water. The shower actually had a shower curtain, which was a positive I learned for Nepal. Also the green area in the picture is an illustion in that it is a park, not part of the property, and the lakeshore is full of litter and other garbage. I found the meals very good and service by all the staff also very good. Internet access and speed also good. Also know that it is not a convenient walk to town, but taxis are cheap. At night the frog noise is very LOUD (in May), so to sleep you may want ear plugs. Oh yes, one of the features listed is an airport shuttle but they will only pick you up for free - for the return you must pay, about $8. The pool was very popular. Overall a nice place to stay and be able to enjoy the view of the lake and hills somewhat near town.
Stayed 2 nights in May 2022

6/10 Okay

Stewart

Liked: Cleanliness, staff & service, room comfort
Review.
Large hotel. TV a little dated. A decent walk away from the actual town 10-15 mins. Service was good. However on the last day we asked for a lift into town 5 mins and we’re quoted 800RPS. So left a bit of a sower taste as it was only a few mins and there were no other customers. We would have been happy to tip more but that wasn’t the point.
Stayed 1 night in Jan 2022
Response from Pranav on 18 Feb 2022
Thank you for your kind review. We are glad you enjoyed your stay with us and we look forward to hosting you again!

10/10 Excellent

safal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on Earth
The resort was amazing the staff was friendly and they maintained a high level of cleanliness Sanitizer stations were placed throughout the hotel and they also provided us with shuttle services i will def be visiting again
Stayed 2 nights in Nov 2020
Response from Manas Rajkarnikar on 10 Nov 2020
Thank you for choosing Waterfront by KGH Group!! We are delighted to hear that you enjoyed your stay with us. We are trying our best to make sure that Waterfront Resort is a Covid-19 free zone as long as it is possible. We would be love to see you again in the Resort. Thank you once again for your kind works.

8/10 Good

Nepalexpat, Colorado, USA

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for a vacation. Pool was very clean (though the baby pool has SHARP edges on the steps and seat that cut my daughter several times). The rooms were very clean and the cleaning staff did a great job with sanitizing each day. Most staff were very careful and wore facemasks. I'd especially love to praise the accountant! He saw me wandering through the empty restaurant and jumped in to help me get ice, even though it was not his job. The front desk staff were also very helpful (especially Pradip) as was the restaurant staff, (especially Sweeti). All in all a very good stay and vacation!
Stayed 7 nights in Oct 2020
Response from Manas Rajkarnikar on 10 Nov 2020
Thank you for choosing Waterfront by KGH Group!! We are glad to hear that you enjoyed your stay with us. Firstly we would like to apologize about the sharp edges in the baby pool, we will bring it up and see what we can do during our next general meeting. As per your stay with us, we are just delighted to see you enjoyed yourself thoroughly. However, we would like to see you again in the Resort so as we can serve you again in the future.

8/10 Good

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very clean. A little far from the centre
Stayed 2 nights in Oct 2019
Response from Manas on 25 Oct 2019
Thank You for choosing Waterfront by KGH Group of Hotels and Resorts!! We are very glad to hear that you enjoyed your stay with us. We are not in the center of Lakeside by we are not that far from the center. We are just 15 minutes walking distance or 5 minutes by vehicle from the center of the lakeside. However, we do have schedule shuttle services for in-house guests to use to go to the center of lakeside.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the resort😊.The property is so breathtaking with all the view.The staff are super caring and excellent.The food is great.I loved it and i will definitely stay here everytime i come to Pokhara.Thank you Waterfront resort for making our stay in Pokhara a memorable and beautiful one💯🌹
Stayed 2 nights in Aug 2019
Response from Manas Rajkarnikar on 2 Sep 2019
Thank you for choosing Waterfront by KGH Group of Hotels and Resorts!! Every comment is very much valuable to us. We are so glad to hear that you enjoyed your stay with us. We are hoping to see you again in Waterfront Resort in the future.

8/10 Good

mohammed

Liked: Cleanliness, room comfort
good choice for couples
one of the best places to stay in Pokhara , stayed for 3 nights , during the first night the aircon was leaking water and it took a long time to fix it (wasn't there any apologies from mgt side) + location + cleanliness + quite - room service take plenty of time to get your order
Stayed 2 nights in Aug 2019
Response from Manas Rajkarnikar on 22 Aug 2019
Thank You for choosing Waterfront by KGH Group of Hotels and Resorts!! Every comment is very valuable for us. We are glad to hear that you enjoyed your stay with us at Waterfront Resort. We are very sorry for the time it took to fix the aircon during your first night, we work on the service providing from now onwards make it faster for the guests. Again sorry for the inconvenience. As for the room service we are again sorry for the time it took to delivery the order. We will work on that as well. We will hold a meeting of the departments and bring the issue up and try to find a faster and better solution. We would like to see you again in Waterfront in the future, so we can serve you again.

8/10 Good

Verified traveller

Travelled with group
The property look just like the pictures. Great housekeeping staff. Windows and balcony doors did not close completely which caused insects to enter room. Hotel restaurant food was not good and very expensive. Travel desk misleading.They sold me an expensive sight seeing package that really covered taxi. I had to purchase a ticket at each sight. Hotel did not provide discounts for spa services.
Stayed 7 nights in Aug 2019
Response from Manas Rajkarnikar on 21 Aug 2019
Thank you for choosing Waterfront by KGH Group of Hotels!! Every comment is very valuable for us. We are sorry to hear that you did not enjoy your stay with us. We are very sorry to hear that you did not enjoy your food at our restaurant. And we are very sorry for the miscommunication with the Travel Desk. As per the windows and balcony, you could have mentioned it to the Front Desk, they would have been happy to help you with the issue. As per the spa discount, I do not believe we are offering any discounts for Spa at the moment. Every one of your issues will be brought up in the next Executive Meeting and we will work endless to solve the issues. However, we would like to invite you again to stay with us in the future so as we can serve you again.

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from Manas on 13 Jun 2019
Thank you for choosing Waterfront by KGH Group of Hotels and Resorts!! We are glad you enjoyed your stay with us. Hoping to see you in Waterfront in the future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from SauravR on 21 Apr 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from SauravR on 17 Apr 2019
Thank you for your kind review.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Pokhara
This is a fantastic place to stay while in Pokhara. It is set a bit outside the hustle and bustle of the Lakeside area (very touristy area) but it is an easy walk to there if you want to try restaurants and go shopping. We were there for an overnight between treks. It is quiet and peaceful at Waterfront which is what we wanted. We had a light dinner in the restaurant which was very good. We also had a fantastic breakfast there (buffet) which included lots of choices. As we were trekking the next day, they kept our luggage for us and we were able to pick it up after out trek. If we had more time, there are amenities we would have enjoyed including a pool. The concierge can arrange other activities as well. We highly recommend Waterfront Hotel!
Stayed 1 night in Apr 2019
Response from SauravR on 16 Apr 2019
Waterfront Resort thanks you for your kind and generous review. We are glad you enjoyed your stay and we look forward to hosting you again in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful getaway
Short hop from Kathmandu quieter and cleaner with spectacular views of Himalayan peaks at Sunrise. Hotel arranged short excursions and we enjoyed the lakeside pool, great breakfast and very attentive staff
Stayed 2 nights in Mar 2019
Response from SauravR on 16 Apr 2019
Waterfront Resort thanks you for your kind review. We are glad you enjoyed and we look forward to serving you again!

10/10 Excellent

hanspeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No 1 in pokhara
outstanding place in Pokhara. super service, super location, super management and staff .
Stayed 5 nights in Mar 2019
Response from SauravR on 16 Apr 2019
Waterfront Resort thanks you for your generous review. We are glad you enjoyed your stay with us and we look forward to hosting you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Nice hotel with a beautiful pool right on the lake. The location is a bit far from town but overall very nice.
Stayed 1 night in Mar 2019
Response from SauravR on 31 Mar 2019
Thank you for your kind review! We are glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from SauravR on 3 Apr 2019
Thank you for your kind review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Sabina Shrestha on 8 Mar 2019
Thank you for choosing Waterfront Resort, and for taking the time to write a review! We look forward to welcoming you back to our Hotel in the future.

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Sabina Shrestha on 8 Mar 2019
Thank you for choosing Waterfront Resort, and for taking the time to write a review! We look forward to welcoming you back to our Hotel in the future.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Waterfront on 21 Nov 2018
Thank You for your kind review.

8/10 Good

ahmad

Great location and amazing view
Stayed 3 nights in Aug 2018
Response from Saurav R on 13 Sep 2018
Waterfront thanks you for your kind review. We hope you enjoyed your stay and we look forward to hosting you again.

10/10 Excellent

Sonu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful view of lake
It’s very nice hotel with beautiful view of lake and a great pool. Everything is perfect in this hotel except the breakfast which is pretty bad.
Stayed 1 night in Jun 2018
Response from Saurav R on 18 Jun 2018
Waterfront Resort thanks you for your kind review. We are glad you enjoyed your stay with us. We thank you for your valuable feedback and we will work on making improvements as per your suggestion.

8/10 Good

Elaine, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Location on Lake
We enjoyed our stay at this hotel for a week. Everything was above average, and the convenience of being ferried across the lake to the city or having a taxi to the center was very convenient for us. The staff was excellent. The food was very good with a nice variety. The dining room manager and staff were very efficient.
Stayed 4 nights in Dec 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place by the lake
Nice property on lake, away from the busy part of Pokhara. Complimentary shuttle into town (~5 mins) is convenient, and the boat ride option (~20 mins) is even better.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Review of waterfront hotel
I was given lake view room as promised during booking. Room was comfortable. If you are looking for indian vegerian food then you may struggle. Menu has option for tanduri and naan but it was not available. Roti was thick and not soft.
Stayed 3 nights in Oct 2017
Waterfront Resort thanks you for choosing to stay at our property and thanks you for taking the time to review our property. We apologize that we could not satisfy you this time on the vegetarian menu and we will strive to improve our menu offering. Naan and Tandoori is generally offered for groups of 6 or more only. We would gladly change any food at the restaurant if it is not up to your standard if you point it out to any service staff.

10/10 Excellent

Mick, Moree, NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, how could i fault anything!
By far the best hotel I have ever stayed in. The Waterfront may not be 5 star but let me tell you that the food and service definitely is. The view from our balcony looking over the lake was impressive and the pool was something else. As we were twin sharing, we upgraded from our twin room and for the little extra we paid for the upgrade, the room was ideal, complete with a lounge suit and very spacious. If I ever return to Pokhara, which I hope to one day, I will be staying here with out a doubt.
Stayed 4 nights in Jul 2017
Response from Saurav on 29 Jul 2017
Waterfront thanks you for your kind review. We are glad you enjoyed your stay with us and we look forward to hosting you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Jeff, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a pool
Clean and comfortable hotel, away from the hustle and bustle of the main strip. Very friendly staff. The pool is a great way to relax in the afternoon after doing activities in the morning.

6/10 Okay

Prasad

Liked: Staff & service, room comfort

6/10 Okay

rajiv, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like Near by lake , awesome paraglinibg view.

8/10 Good

Tahsinur, Dhaka, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pokra visit was memorable because of this Hotel.
Me and my family was here for 2 nights just for relax. The Hotel satisfied our stay. Services, food, staff attitude and the room carries value for money. We recommend this hotel if you come with your loved ones.

10/10 Excellent

Opa, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phewa lake view from bed
The hotel staff arranged the room on ground level as my mother has problem with her knees; there are 2 floors and no lift in the hotel. The breakfast at the hotel is OK, we had dinner at the restaurants surrouding the gate of the hotel, cheap and delicous. We would recommend this hotel to our friends.

8/10 Good

Shveta, Dubai

Liked: Cleanliness, staff & service, room comfort
Road Under Construction
The rooms are really great and their service is really good. However, the only issue was getting to the hotel; the road was in real bad shape and under construction. Also, every time our driver takes the car in & out of the hotel after a few meters of the gate there are these goons sitting and taking money for cars that pass by. This happened every single time we passed by. Otherwise the view, food, service, swimming pool is really upto the mark!

10/10 Excellent

ASHFAQUR, DHAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION, GOOD FOOD, FRIENDLY STAFFS
IT WAS A WONDERFUL STAY IN WATER FRONT RESORT. OUR 3 KID ENJOYED THE ATMOSPHERE VERY MUCH, VERY RELAXING, NICE POOL, NICE VIEWS. NICE FOR EVERYONE. GOOD FOOD BUT PRICEY.

10/10 Excellent

ajay chadha, new delhi india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay!
we strongly reccomend it!

10/10 Excellent

RK Sharma, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lake View
Lovely stay. Enjoyed with family.

8/10 Good

Wayne, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful refuge
Nice hotel a few hundred metres away from the action in the centre. Good food great swimming pool. I enjoyed my stay here and will come back on the future. Only issue was no internet in the rooms and free connection in the lobby was very slow.

8/10 Good

Bruce M., Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property; inconsistent service
Comfortable room and nice pool. Good breakfast and very good service in dining room. Poor service at front desk for check-in and check-out. At check-in, hotel had arranged only a single room and, despite us providing a copy of our reservation that clearly showed a double room, we were asked to take a seat while staff "investigated." At the end of our four-day stay, we had arranged for a pick-up by hotel vehicle. At the appointed time, no vehicle was there. The front desk person asserted repeatedly that "it is here." Only after numerous requests was alternate transport (i.e. a taxi) arranged, which arrived more than 30 minutes after our requested departure time. As we were leaving, the front desk person apologized for the delay, explaining that "the driver never showed up", a bewildering admission from a person that, until that point, had insisted that there was no problem. A very far cry from the level of service we expected from the most expensive property we stayed at in Nepal.

8/10 Good

Max D, Kathmandu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent facility, courteous staff
We stayed for a long weekend, 4 adults and an infant. The hotel has a fascinating view over the lake and Sarangkot. The rooms are spacious, fresh and very well organised. The staff from check in, restaurant and service are friendly and attentive to your needs. The hotel manager personally attended to the special needs of the baby. Overall a great experience and we will be back soon as well as have no reservation in recommending this new establishment because of its great location and great service. Thanks.

10/10 Excellent

Leah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, friendly staff; fantastic bed
Wonderful stay, staff went above and beyond. Nice breakfast. Hotel in great spot, just out of main lakeside but close enough for a nice stroll to town. Shuttle bus to and from hotel to lakeside convenient and regular. Would like to stay longer. Thank you waterfront staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
New-ish hotel on the Lake
Comfortable King bed and western flush toilet... good going for a 3rd world country. Best is a corner room with windows on two walls with view of the lake and the para-gliders landing beside the hotel. They have a good pool. Restaurant was pleasant and food was above average (for Nepal). Horrible 1 Km road to Pokhara town. Best to take a taxi or the shuttle the hotel provides a few times a day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great post-trekking hotel
unique hotel in Pokhara. best after trekking. good for families.

10/10 Excellent

GABE, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A PLACE BY THE LAKE
NEW PLACE WITH WONDERFUL VIEWS. VERY COMFORTABLE ROOMS.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est sympathique et aimable .. Le petit déjeuner est excellent La chambre propre avec une vue magnifique sur le lac
Stayed 1 night in Feb 2021
Response from Manas Rajkarnikar on 19 Feb 2021
Thank you for choosing Waterfront Resort by KGH Group!! We are glad to hear that you enjoyed your stay with us. We would love to see you again in the future so as we can serve you again. Once again thank you so much for your kind words.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Sabina Shrestha on 8 Mar 2019
Thank you for choosing Waterfront Resort, and for taking the time to write a review! We look forward to welcoming you back to our Hotel in the future.

6/10 Okay

Zhou Linxi

Stayed 3 nights in Aug 2018
Response from Saurav R on 13 Sep 2018
Waterfront thanks you for taking the time to review our property. We would appreciate your feedback to enable us to provide a better product every time you visit us.

8/10 Good

旅行大好き旅人, 日本

Liked: Cleanliness, staff & service, property conditions & facilities
プールもあり綺麗ホテルですが部屋の中に蚊がおり、管理に問題があるかと思います。
外の音がまる聞こえで夜中まで騒ぐお客がおり、リゾート感がなくがっかりでした。 チェックアウト時にホテル側が申し出れば部屋の交換をしますと言ってくれましたがホテルとしても防音対策を考えて欲しいと思います。又部屋の中に蚊がおり、睡眠が出来ず困りました。レークサイドに位置するホテルとしては、蚊対策を考えられる考えられる良いかと思いますが？
Stayed 1 night in Oct 2017
Response from Saurav Rajkarnikar on 5 Nov 2017
ウォーターフロントに滞在し、貴重なご意見をいただきありがとうございます。カスタマーサービスで最高のサービスを提供するために最善を尽くしていますが、失敗した場合は誠実にお詫び申し上げます。近隣のゲストに騒がしい場合は、チェックインの際に部屋を変更するオプションを提供します。蚊に関しては、ネパールでは一般的ですので、窓を閉めることをお勧めします。また、机の上にある電源ソケットの各部屋には、蚊をはね返す装置も用意されています。さらに、空調がオンにされている場合、蚊は一般に部屋を占有しません。

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Alfonso C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel, gran vista.
Me quedé ahí por un par de días y realmente lo disfruté, el hotel es lindo, con una alberca agradable y buen restaurante. El staff siempre fue muy atento, incluso estuve y se preocupan mucho por lo huéspedes. Lo mejor es la vista junto al lago. Se puede ir caminando a varios bares muy agradables. Deberían de cambiar la política de solo 2 aparatos conectados al wifi, ya que tenía que desconectar alguno de los celulares para poder conectar la tablet.
Waterfront Resort gracias por su tipo crítica. Valoramos sus comentarios mientras nos esforzamos por mejorar nuestros servicios. Se pueden obtener contraseñas adicionales en la recepción si se requiere la conectividad adicional del dispositivo dependiendo de la disponibilidad de los portales wifi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your kind review!

6/10 Okay

Roger

Disliked: Staff & service, room comfort
Not impressed, only the view of the lake was nice.
Bad wifi connection and speed, the staff not professional at the dinner. The surrounding area is not impressive.. Dogs barking all night long :(
We thank you for taking the time to kindly review our property. The Wi-fi connection issue has been fixed as it had been damaged due to thunderstorm and lightning. We have focused our staff training in our restaurants as we value your feedback. As we try to live with the community surrounding us, we try to send stray dogs to rescue centers when we find any.