Search Hotels Near Pony Express National Historic Trail, Salt Lake City

"Paint drippings all over bathroom floor, toilet leaked and several outlets in room didn’t work. Staff was nice, good breakfast."

"Beautiful room, spacious, comfortable bed, beautiful property. Within walking distance of many fast food restaurants. Good breakfast"

"Breakfast was great. Everything was clean and friendly staff. My only complaint is that we were right next to basketball and they were out there until almost midnight and front desk said quite time was 8am."

"I specifically booked a spa tub room expecting to actually be able to use the spa tub—but that turned out to be a complete disappointment. Within minutes of arriving and trying it out, it was clear the tub was not working at all. When I brought this to the front desk, Nancy was completely unhelpful. She acknowledged that the tub was broken, yet refused to offer any reasonable solution—no room change, no partial refund, nothing. It was frustrating to pay for a higher-tier room and not receive what was advertised. To make matters worse, staff claimed the tub had been working for the previous guest, which seems highly unlikely given how quickly the issue showed up. It felt more like an excuse than an explanation. I was told a manager would follow up, but I’m still waiting on that call. Overall, very poor customer service and a disappointing experience. I would not recommend booking a spa tub room here unless you’re okay with the risk of it not working and getting no resolution."

"Worst place I’ve ever stayed in the whole world and I’ve stayed in a lot of hotels. Dirty, gross, old, filthy, worn, disgusting."

"its been good, staff has been really good to accommodate"

"I’ve been staying at Tru hotels for a while, and I love them. My only comment is that I was happy to stay there, and I happened on a bargain rate. But the regular rates aren’t any better than surrounding hotels, and I would choose the other hotels for extras - coffeepot, microwave - if I’m gonna ng to be paying the same."

"This is a converted hotel into something I don't know what. One lampshade missing, one looked like it had burn marks. In the bathroom, half the toilet paper holder on the wall was missing. Bathroom door was broken. Extra safety lock on front door was missing half. Phone was just sitting on the county with no cord to connect to the wall. Then the kicker, the heater in the room was broken/didn't work. Their maintenance had gone home for the day. First time in my nearly 60 year life I asked for a refund of all my money and went and found a different place to stay."

"The staff was extremely pleasant and I feel their goal was to make your stay was comfortable and pleasant as could possibly be. One more thing im kind of a clean freak so I gotta be honest I watched the cleaning staff without their knowledge. I wash shocked at the detail and thouroughness with the detail and pride they seemed to take in ever room. Im in customer service and im gonna be honest it's hard to give a review without a flaw but I truly belive the Royal Inn deserves it."