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Ulasan untuk Ela Beach Hotel & Apartments

3.5 out of 5
Ela Beach Hotel & Apartments
Ela Beach Road, Ela Beach Road, Port Moresby

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 19 dari 62 ulasan" "
Penilaian 8 - Bagus. 20 dari 62 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 62 ulasan" "
Penilaian 4 - Buruk. 5 dari 62 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 62 ulasan" "

8,4/10

Kebersihan

8,0/10

Staf & layanan

7,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Angela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was an excellent stay and I'm thinking of going to Ela Beach hotel again in the near future.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Guy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Booked the wrong room selection with ocean view obstruction
Menginap 5 malam pada bulan April 2024

8/10 Bagus

Sila

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The nice seaview and quietness
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Nellie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024

6/10 Cukup Baik

Vincent

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Very old
Menginap 4 malam pada bulan Januari 2024

2/10 Sangat Buruk

Esau

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Martin

Menginap 4 malam pada bulan Desember 2023

8/10 Bagus

Stephen

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overlooking ocean views
Menginap 3 malam pada bulan November 2023
Tanggapan dari Jay pada tanggal 2 Des 2023
Hi Sir,The room you have booked for is overlooking the ocean.

8/10 Bagus

Nellie

Disukai: Kebersihan, staf & layanan
Mini Staycation
We chose this hotel for its beautiful location, privacy & space. The restaurant looked refurbished & had a really good menu choice. The ease of grabbing a coffee from the adjoining coffee shop was a bonus. Staff were ever so helpful & housekeepers so thorough. Loved the welcome from the security guards at the gate on entry & exit. Unfortunately the bed was a huge let down. Very uncomfortable & in desperate need of replacement, two long singles pushed together with no mattress topper made for an aching body the next morning.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Jay pada tanggal 2 Des 2023
Hi Mini,Thankyou for taking your time in giving your feedback based on your experience. We do appreciate your positive feedback and will continue to provide good customer service moving forward.We are looking into the mention issue with the beds, which we should have comfortable beds in the near future.We look forward to your next stay with us.

6/10 Cukup Baik

Francisco

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Hotel de medio pelo
Hotel de siempre, ubicado frente a la playa (aunque no se pueda ir por temas de seguridad). Este hotel es de los primeros en Port Moresby, y en España equivaldría a un 2-3 estrellas maximo. El personal inutil, pero como en todos lados por aqui.
Menginap 7 malam pada bulan September 2023
Tanggapan dari Jay pada tanggal 18 Okt 2023
Hi Mr Francisco, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, the team at HOE

10/10 Sangat Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Die Unterkunft war sauber, das Personal sehr freundlich und hilfsbereit. Die Unterkunft war direkt am Strand
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Jay pada tanggal 18 Okt 2023
Hi Mr Francisco, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, the team at HOE

8/10 Bagus

Ladina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Jay pada tanggal 19 Sep 2023
Thank you for sharing your feedback and rating with us.We look forward to having you here with us at Ela Beach Hotel.Kind Regards

10/10 Sangat Bagus

Setareki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Viickz pada tanggal 28 Jul 2023
Thank you for the rating.Much Appreicated.

6/10 Cukup Baik

Bernard

Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Viicks pada tanggal 20 Jul 2023
Hi Bernard,Thank you for taking your time in rating us based on your experience.We will input more on areas that needs improvement for better services and for better guest experience.We are looking forward to having you here with us on your next visit to Ela Beach Hotel.

10/10 Sangat Bagus

Setareki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loving it
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Viickz pada tanggal 14 Jul 2023
Hi Setareki,Thank you for taking your time in sending through your feedback.We hope to see you kon your next visit to Ela beach hotel.Kind Regards

2/10 Sangat Buruk

Narayan, Princeton

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Viickz pada tanggal 15 Jul 2023
Hi Narayan,Thank you for taking your time in rating us based on your experience. We do apologies for any inconvenience you have faced during your stay with us. We look forward to having you on your next visit to Ela Beach Hotel.

10/10 Sangat Bagus

Christina

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Viickz pada tanggal 27 Apr 2023
Thank you for rating our service, we do appreciate your time and effort.We look forward for your next visit.Have a blessed day ahead.

6/10 Cukup Baik

mea

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Paid a room for what was advertised online but the beds weren't separated when we requested. As usual only 1 towel was supplied. No sugar n milk in the minibar🙄 Location is close to the beachfront. Rooms are clean but verandah was not use-able because the floor had water everywhere and was dangerous to step out to enjoy some fresh air. Enzo's pizza was ok and the restaurant was nice to have a quick kai.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Viickz pada tanggal 24 Feb 2023
Thank you for taking your time to write to us regarding your experience.We apologies for the inconvenience caused during your stay with us. I will escalate this feedback to our team for more improvement moving forward. Your feedback is a learning curve for us and we do appreciate that. We make sure that your next stay will be a memorable one on your next visit.Thank you.

10/10 Sangat Bagus

Saki Jack

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No comments.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Viickz pada tanggal 1 Feb 2023
Hi Saki,We do Appreicate your feedback and would love to have you back at Ela beach Hotel on your next visit.

8/10 Bagus

Daniel

10/10 Sangat Bagus

Joseph

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Staff friendliness and food
Menginap 4 malam pada bulan Juli 2022
Tanggapan dari Viccah pada tanggal 12 Sep 2022
Hi JoshepThank you and Appreicate your feedback.We look forward to accommodate you on your next visit.Kindest Regards

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great
Everything good. Quick response from front desk. Comfortable rooms with a great view. Slow kitchen but otherwise fabulous
Menginap 1 malam pada bulan Mei 2021

2/10 Sangat Buruk

Ken

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel incapable of handing bookings through agents
Horrible hotel. Even though it was a pre-paid booking on my end, hotel staff insisted that it could not charge the virtual credit card that hotels.com provided. I was harassed multiple times, and was asked to contact hotels.com customer service from my end. Even after the misunderstanding was resolved, the hotel manager showed no sign of apology. I had stayed at this hotel multiple times in the past, but it seems that the new management of this hotel has no interest in customer service. I cannot recommend this hotel through this website or any agent, since the staff here do not have the capacity to process bookings through agents.
Menginap 2 malam pada bulan Februari 2021
Tanggapan dari Ela Beach pada tanggal 21 Feb 2021
Dear guest, First and foremost, thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel with regards to payments. We have solved this issue with Expedia and the issue was with the credit card not activated on time. Kindly be advice that our team have taken your feedback as a challenge to move on in improving guest service with in the hotel. We Hope your next stay at Ela Beach Hotel will be a pleasant journey and looking forward to welcoming you back Thank you

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
By the beach makes it feels so relaxed , friendly staff and clean also
Menginap 3 malam pada bulan Desember 2020

6/10 Cukup Baik

Judah, Port Moresby

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
The room was nice and the pool and gym good. But what was very disappointing was that there was no warning that the restaurant was closed for renovations and there was no way for guests to get food - even room service - at the hotel. The instruction was to go to The Crown Hotel a kilometre away and eat there. That is not so easy at night in Port Moresby for security-conscious guests without transport. It was a surprise to me that a hotel charging premium rates made no provision for even a limited room-service menu when the restaurant was closed.
Menginap 1 malam pada bulan Oktober 2020

6/10 Cukup Baik

Primas, Port Moresby

Traveler bisnis
Disukai: Kebersihan
Wifi was slow. Had to go buy premium fast data bundle still my zoom meeting freezed a lot. Toilet was fixed during my stay and wasn't able to use the toilet for 4 hours was frustrating.
Menginap 2 malam pada bulan September 2020
Tanggapan dari Hotel GM pada tanggal 2 Okt 2020
Hi Primus, Thanks for your feedback and apologies for the issues you experienced during your stay. We appreciate all feedback and will take this on board to improve our service moving forward.

2/10 Sangat Buruk

Russell

Traveler bisnis
Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan November 2019
Tanggapan dari Hotel GM pada tanggal 12 Des 2019
Hi Russell, We have taken your feedback on board and will hope to see you back at the hotel in 2020.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Clean and good value...... nice easy access to everything
Menginap 2 malam pada bulan November 2019
Tanggapan dari Hotel GM pada tanggal 12 Des 2019
Thanks for the great feedback!

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a very convenient place to say for my purposes - which were to catch up with places and friends in Moresby after many years of not having been here. Unfortunely the authorities have wrecked the formerly attractive Ela Beach (not a fault the hotel of course).
Menginap 3 malam pada bulan Agustus 2019

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Gruby
web info does not match reality. "Deluxe" room is very basic, view was not of beach but of a roof and wall a few feet from a window so dirty at first I thought it was opaque glass. Carpet sticky and chair cushion stained. Complimentary move (after 3 requests for a different room) was to a "suite" which was a big bedroom, not a bedroom and additional room commonly understood as meaning a suite. Towels were sticky, maybe not fully rinsed? Nice balcony once I covered the vert wet cushion on the balcony furniture. Beach view is next to main road and noisy if on balcony. Restaurant ok.
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari K Larner pada tanggal 8 Jul 2019
Thank you for your feedback. It is always disappointing to learn we did not meet our guest expectations. We will take on-board your comments, and work towards rectifying the highlighted issues including reviewing the room descriptions to ensure they are clear to the booker. Once again, we appreciate your feedback.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 18 malam pada bulan Juni 2019
Tanggapan dari Pamela Kelly pada tanggal 3 Jul 2019
thank you for your feedback, and delighted you enjoyed your stay. We look forward to your return.

10/10 Sangat Bagus

Yan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Excellent service from hotel staff and food from restaurant . Beach front is just 50m walk from hotel
Menginap 6 malam pada bulan Juni 2019
Tanggapan dari K Larner pada tanggal 21 Jun 2019
Dear Yan, Thank you for your feedback, and delighted you enjoyed your stay. We look forward to your return.

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Port Moresby business trip
Very comfortable and convenient hotel to base yourself from for business. Close to city centre without being in it. Beautiful outlook.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari K Larner pada tanggal 21 Jun 2019
Dear Mark, Thank you for your positive review, and we look forward to your return.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel and staff are great.Worth staying.Sea view makes it even more eye catching and satisfying.
Menginap 1 malam pada bulan April 2019
Tanggapan dari K Larner pada tanggal 17 Apr 2019
Thank you for your feedback and delighted you enjoyed your stay at our wonderful coastal location.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The room I got on expedia is not the one in the picture its actually a smaller one hidden at the back away from the view. The room service is terrible.
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari K Larner pada tanggal 1 Apr 2019
Thank you for taking the time to review. Ela Beach Hotel has 7 different room types and not all of them have sea views. Our Premier King Suites have balconies and oceans views if this is preferred. Please accept our apologies for the room service you received.

8/10 Bagus

Frank

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari K Larner pada tanggal 1 Apr 2019
Many thanks for your rating. We look forward to your return.

6/10 Cukup Baik

R

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Experience depends very much on the room -- some are excellent, some are newly renovated but small, some have views, some don't The staff, including the security staff, are very friendly and helpful!
Menginap 7 malam pada bulan Januari 2019
Tanggapan dari K Larner pada tanggal 9 Feb 2019
Thanks for your feedback. We do have a variety of room types and can assist to best match your individual requirements to the rooms available. We look forward to your return.

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Jan Trip
I have stayed here many times before and the recent renovations have certainly added a bit more life to the hotel. The catering side of the business. is brilliant
Menginap 12 malam pada bulan Januari 2019
Tanggapan dari K Larner pada tanggal 9 Feb 2019
Thanks for your feedback, and we look forward to your return.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
On the Turtle Breach.
Business trip to Port Moresby. Hotel is convenient to the main down town area and across from the newly developed Ela Beach area.
Menginap 4 malam pada bulan Agustus 2018
Tanggapan dari K Larner pada tanggal 16 Agu 2018
Thank you for your review, and we look forward to your return.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari K Larner pada tanggal 16 Agu 2018
Thank you for your rating.

8/10 Bagus

Abdul-Kabir, A-K

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Niice hotel with excellent view of the ocean
Good stay indeed. I really loved it. It was really nice to be there. Perharps the house keeping could be much more organized if the staff are made to have a checklist every time they clean. They often forget to do many important things.
Menginap 28 malam pada bulan Februari 2018

4/10 Buruk

Kenneth

Tidak Disukai: Staf & layanan, kenyamanan kamar
Disapointed
The service was poor, no towels delivered for two days, staff didn't care, paid for king bed got two double beds, paid for breakfast in deal didn't get had to pay. Took for ever to get meals but they were nice, overall never stay again.
Menginap 3 malam pada bulan Maret 2018
Tanggapan dari K Larner pada tanggal 20 Mar 2018
Dear Kenneth Thank you for your review, and we apologise for the inconveniences caused during your stay and will continue to work with the team to resolve these issues. I have re-checked your reservation details received, and breakfast was not included in the room rate. We hope to have the opportunity to welcome you back to Ela Beach Hotel. Kind regards

6/10 Cukup Baik

Mark

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Disappointing visit to Ela Beach Hotel
Second visit to Ela Beach was not as good as the first. The roadworks our the front made it difficult to get into the hotel. The lift wasn’t working either were the main bathroom lights in my room. Finally, the amount of mosquitos in my room was enough to put me off returning.
Menginap 1 malam pada bulan Maret 2018
Tanggapan dari K Larner pada tanggal 15 Mar 2018
Dear Mark Thank you for your review. We do apologies the lift was not working during your stay and rest assured we are working with Otis to have this resolved. I will follow-up on your other issues, including the frequency of the fogging that occurs around the Hotel. We hope that we do have the opportunity to welcome you back to Ela Beach Hotel. Kind regards

8/10 Bagus

Vincent

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Hotel
Hotel staff is good. The be h is 7nxer construction for the APEC convention in Nov Security seems good
Menginap 1 malam pada bulan Februari 2018
Tanggapan dari K Larner pada tanggal 14 Mar 2018
Thank you Vincent for your review. Kind regards

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value
The management could not be nicer. Rooms are spotless and very comfortable. There are 2 pools and a good (not great) restaurant. there is a large road and parking area between the new beach and conference center. So it is not a beach hotel ..you see the sea but are not ON the beach. Far from airport. I was very happy with my stay thanks to the very sweet staff.
Menginap 1 malam pada bulan Februari 2018
Tanggapan dari K Larner pada tanggal 14 Mar 2018
Thank you for taking the time to post your review. We appreciate your feedback. Kind regards

4/10 Buruk

Mikal

Tidak Disukai: Kebersihan, kenyamanan kamar
I have had pleasant stays before. However, the service and hotel is unpredictable. The staff were friendly and pleasant. The room deluxe set-up is fine for a single person but could be a bit small for two people. The room appeared clean, but there were used towels in the bathroom and no toiletries/soap made be question the cleanliness. The king bed is two twins pushed together and was quite uneven. Consequently I had a poor night sleep. The room service took excruciatingly long and the food was inedible. If it had not been past 8pm by the time dinner arrived, I would have sent the food back.
Menginap 1 malam pada bulan Agustus 2017

10/10 Sangat Bagus

Bob, Los Gatos, Ca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I liked it
This place seems to have a large variance with the reviews, so I was a bit nervous booking the room. I came in very late (5 am) and the front desk was helpful and showed me to my room. The room was clean, large with a fridge, stove, sink, etc.) It was clean and the bed was comfortable. Air conditioning and the fans both worked and there were plenty of towels in the bathroom. Not the cheapest room, but PNG is expensive. I wanted to take a tour and Pamela at the from desk was a huge help. She personally contacted the place I wanted to go to. Some phone tag was involved, so nothing happened immediately. I left my room to be by the pool. When the arrangements were complete she actually went to look for me to let me know all of the information. I travel all of the time, and it is rare for this level of service. Next time I am in PNG, I will stay at Ela Beach Please note that the beach is closed with a large construction project
Menginap 2 malam pada bulan Agustus 2017

6/10 Cukup Baik

Glenn

Disukai: Kebersihan
Business stay in Port Moresby was OK
I havent stayed elsewhere in Port Moresby to compare, however the overall the place was OK, but probably over-priced for what you get. The hotel has modern rooms however I was placed in an older suite at the back, which wasn't great. The restaurant food was ok...but again, nothing special. Also, lots of construction work happening on the beach front opposite the hotel (reclaiming the beach front land).
Menginap 3 malam pada bulan Mei 2017