4/10 Buruk
Cherina, Prineville
30 Jul 2025
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Our room was clean & had a comfortable lay-out. Air conditioning worked well. Renovations at the hotel made the area a little unappealing, garbage in the parking lot. Unfortunately, we were without water from at least 11pm-5:30am. When I notified the front desk we had none at 11pm, I was told they were “doing maintenance & water would be turned back on by 2AM.” This was the first time we were notified we would be without water. Throughout the night, the “maintenance” included the faucets/water pipes squealing in a high pitched noise. Not exactly easy to sleep through. My husband had received the first treatment for stage 4 cancer earlier in the day & had a rough night due to intense side effects & “hotel maintenance.” He had a difficult time sleeping anyway & was awoken by the squealing if he did fall asleep. He was not able to get drinks of water or take a warm shower to try to relieve intense back pain from treatment. Finally, after he got a warm shower at 6am & being up most of the night, we laid back down to get some sleep to have house-keeping knock on our door at 8:30am, waking us up again. Very frustrating night at the Monarch hotel & very poor service that made a very rough night even more difficult.
Cherina
Menginap 1 malam pada bulan Juli 2025
