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Ulasan untuk Portsmouth Marriott Hotel

4 out of 5
Portsmouth Marriott Hotel
Southampton Road, Portsmouth, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 488 dari 1001 ulasan" "
Penilaian 8 - Bagus. 336 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 85 dari 1001 ulasan" "
Penilaian 4 - Buruk. 55 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 1001 ulasan" "

9,0/10

Kebersihan

8,6/10

Staf & layanan

8,2/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Louis, Henderson

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
The hotel was not what I would expect from a full branded Marriott.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari fd pada tanggal 21 Mei 2024
Dear Louis,Thank you for your recent stay and for taking the time to write a review. Providing the highest level of hospitality is our priority and we sincerely apologise for failing to meet your expectations. We hope you will consider our hotel on your next visit to the area and give us another opportunity to deliver a better guest experience.Kind regards, Portsmouth Marriott Hotel

6/10 Cukup Baik

Fiona

Room overlooked dining area so had to have curtains closed all the time
Menginap 1 malam pada bulan April 2024
Tanggapan dari FD pada tanggal 27 Apr 2024
Dear Fiona,Thank you for your recent stay and for taking the time to write a review. We are sorry to hear about your experience with the room overlooking the dining area. We appreciate your feedback and apologise for any inconvenience caused. We will certainly take your comments into consideration.Kind regards,Portsmouth Marriott Hotel

4/10 Buruk

PAUL

Bepergian bersama teman, Traveler bisnis
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Stayed at many Marriots before with never an issue but this one needs some decent staff training and quality control. The check in was very quick and fast on getting to our room it was clear that the housekeeping was very poor with no coffee pods provided for the machine. Only one bath towel provided. Hairs in the shower. Later the bar service took ages only 3 staff on taking on average 15 minutes to get served each time many guests unhappy with lack of knowledge of products from bar staff as well. Wanted some bar snacks but the chicken skewers were overcooked and really dry so bad that we didnt eat them and the toasted brioche with my pate was burnt with little interest from the clearly very stressed staff when we commented about with no offer to replace them. When requesting to check my bill on departure it turned out part of someone elses bar bill had been added to ours really not acceptable had I just used exoress check out it would have just been added to my pre charged credit card there would have been nothing I could have done to correct it.
Menginap 1 malam pada bulan April 2024
Tanggapan dari FD pada tanggal 21 Apr 2024
Thank you for taking time to leave us your feedback. We are sorry to hear about your disappointing experience and we will be forwarding your comments to the relevant departments to prevent similar occurrences in the future. We truly value your feedback and continuously make changes to our service to improve the guest experience. We look forward to the chance to earn back your trust and provide you with a greatly improved experience in the future. Kind regards,Portsmouth Marriott Hotel

8/10 Bagus

Guus, Almere

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Prima hotel we gebruiken het al jaren, maar inmiddels wel zwaar overpriced. Voor twee nachten 725 euro (omgerekend) afrekenen is toch best heel veel geld. De value for money ratio is een beetje zoek.
Menginap 2 malam pada bulan April 2024
Tanggapan dari FD pada tanggal 16 Apr 2024
Dear Guus, Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. Kind regards, Portsmouth Marriott team

2/10 Sangat Buruk

Jason

Party in the adjoining room 02:00-04:00 with a lot of people and some awful music.
Menginap 2 malam pada bulan April 2024
Tanggapan dari FD pada tanggal 16 Apr 2024
Dear Jason,Thank you for your recent stay and for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise from the adjoining room during your stay. We hope to have the opportunity to welcome you back to the hotel in the future, providing you with a more enjoyable experience.Kind regards,Portsmouth Marriott Hotel

8/10 Bagus

Surajit

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy parking, quiet
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari FD pada tanggal 31 Mar 2024
Dear Surajit,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback and hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 Sangat Bagus

Saakshi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a lovely stay. Reception team was very professional and helpful. Thanks for all the help and will visit soon.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari FD pada tanggal 29 Mar 2024
Dear Saakshi,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott Hotel

8/10 Bagus

Paul

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari FD pada tanggal 14 Apr 2024
Dear Paul, Thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback and hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 Sangat Bagus

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We have stayed here many times. Rooms are very clean, large and well furnished. They have also recently been decorated. We had breakfast at the hotel - it is fully self service and there are plenty of options to choose from. Staff were friendly and checking was smooth. Parking is charged at £5 per night.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari FD pada tanggal 23 Mar 2024
Dear Julie, thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 Sangat Bagus

Denise

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is our second stay here. Definitely the best hotel in the area. Staff were friendly, rooms clean, modern and spacious. We had a bar meal early evening which was delicious and the breakfast was hot, vast and plentiful.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari FD pada tanggal 23 Mar 2024
Dear Denise, thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

8/10 Bagus

Tarunkumar, Milton Keynes

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari FD pada tanggal 24 Mar 2024
Dear Tarunkumar,Thank you for choosing the Portsmouth Marriott Hotel for your stay and for taking the time to write a review. We greatly appreciate your feedback and look forward to welcome you back to the hotel in the near future.Kind regards,Portsmouth Marriott Hotel

10/10 Sangat Bagus

Mike

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
First time in this hotel, found the service, rooms and facilities very good, plenty of attentive staff always on hand, especially at breakfast time, very impressed.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Front Office team pada tanggal 9 Feb 2024
Dear Mike,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Office team pada tanggal 9 Feb 2024
Dear John,Thank you for taking the time to review your stay with us, we really do appreciate it. We hope to welcome you back in the near future.Kind regards, Portsmouth Marriott team

10/10 Sangat Bagus

Ramon, London

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Attended a function 06.02.2024 and stayed in this hotel. Hotel staff excellent. Room AC noisy and furniture’s a bit outdated. Other than that, Kia, the receptionist very nice and professional.Banqueting manager and staff excellent and food serve on the function, very nice and tasty. Compliments to the chef. Hotel has a free parking for residents which is a plus.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front desk pada tanggal 15 Feb 2024
Thank you for your kind words. We certainly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott Hotel team

6/10 Cukup Baik

Ian

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Christmas Stay
Staff exceptionally helpful cannot fault . Unfortunately attention to detail lacking , in lift posters spelling / grammer mistakes. Cobwebs & build up of dust on wall lights in restaurant, beds too soft after 4 nights stay backs ached. General ambiance of bar area more like airport lounge . Hotel generally and room specifically far to hot ,( even with air con on full blast could not get room cool enough. )
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Front desk pada tanggal 15 Feb 2024
Thank you so much for your feedback, we apologise for the inconveniences and will pass it on to the management teams. We use feedback to continuously make changes to our service to improve the guest experience. We hope we get the opportunity to welcome you back to the hotel in the future.

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front desk pada tanggal 15 Feb 2024
Thank you for choosing the Portsmouth Marriott Hotel for your stay. We appreciate your feedback and look forward welcome you back in the near future.

6/10 Cukup Baik

Nikita

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Walked upto reception and one receptionist was stood deeply engaged with looking at herself on her phone camera - really bad first impression. I could have walked in on fire and she wouldn’t have looked up! Woman who actually checked us in was fine. Room nice. Woken up in night by noisy people coming back from party downstairs- maybe put all those guests on same floor?
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really clean and lovely rooms.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Katie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Andie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Helpful staff and plaeasant dining options
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

b

Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Tuan

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Steve

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2023

2/10 Sangat Buruk

Dominic

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Nutcha

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Linda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very efficent reception staff. We were tired after a long day travelling and our room was comfortable and well equipped. We didnt quite manage to work out the temperature setting in the room but we were cosy enough under the duvet. Excellent breakfast in a very busy dining room but well managed by the staff.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Ceril

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Jane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel
Second stay at Cosham Marriott. Excellent for cleanliness, facilities and room comfort. Staff knowledgeable and helpful, breakfast choice really good too. Would recommend.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Maria

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is second time I stayed here. Absolutely Five Stars Service. Meals scrumptious, omg, so yummy… leisure centre so relaxing… area safe, just off motorway, plenty if parking. Staff proffessional
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Reasonable price
Reasonable price. Hotel is maintained in good condition. Clean.
Menginap 4 malam pada bulan September 2023

6/10 Cukup Baik

Allen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Parts of the hotel were too hot.
Room was fine, but hallways and lifts were HOT. I was trying to get downstairs to check out, and was pouring sweat by the time I got to the lobby.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Christian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy Check-In. Friendly staff member. Parking was easy.
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Dalit

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Lesley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to find when heading to Portsmouth and a short journey to the port
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

eddie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Hayley

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Wai Kuen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

4/10 Buruk

John

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Service in dining and bar area was very very poor Hotel was clean and tidy Didn't appreciate a call from reception at nearly 11pm regarding the bill from dinner i had already paid
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Atsuko

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very pleasant stay for my business trip.
I found the room equipped and prepared to the high standard as you would expect from this group. And the rate was very reasonable.
Menginap 4 malam pada bulan Agustus 2023

10/10 Sangat Bagus

JAYNE

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for a night before a very early ferry sailing. Easy parking, helpful staff and a decent meal. A few minutes drive from the Brittany Ferry terminal.
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Carl, Stanley

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Matthew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really good service. Breakfast was excellent. Dining options were great. Good value for money. Very comfortable.
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

E F

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff welcoming and helpful. Room had a slight smell of damp but nothing horrid. TV had basic channels. and no smart features. Room service was fine, not cheap. It was a practical solution for our purpose. Not great value for money, but there were no family rooms elsewhere despite booking very early.
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Claire

Bepergian bersama keluarga
Disukai: Kebersihan
Was our go to hotel but not any more.
The Marriott was always our go to hotel in Portsmouth, especially as it had a pool and stayed at least 12 times over the years. After not staying since Covid, we thought we'd try again. Not any more though. Pool gone and now had ugly green tall tarpaulin around it. Staff were friendly enough on reception. Restaurant didn't seem to understand our order and that our bill was wrong and automatically added 12.5% service fee. We didn't even get a bill at our table. All felt very rushed.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Stephen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pool was closed TV system went down Could not charge drinks to room Restaurant choice was limited and expensive
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Ben

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a good stay here, in what is a good quality hotel, marred by a couple of annoyances. The rooms were nice, the breakfast was very good (and not too pricey) and location wise it was great. The hotel is clean, smart and the staff all seemed friendly and helpful. Some things stopped it from being a five star review however… In our room, the AC was abysmal and even on its lowest setting didn’t feel like it was blowing out anything. It was a warm evening and all of us had restless sleep as a result. Wi-Fi was a bit of an annoyance, not working at all for us, and took a call to a friendly reception worker to sort. Finally, one of the room maids tried to get in our room at about 7.45am, which is the first time I’ve ever had this happen. Luckily we had the chain on, else she’d have been walking into a room with children still asleep. Overall a nice hotel however, and I would return.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Susan

Disukai: Kebersihan
Electric chargers were broken. Receptionist at check in was more interested in her filing than greeting us but location suits me
Menginap 1 malam pada bulan Agustus 2023