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"Very clean, beautiful and comfortable room with nice balcony overlooking the ocean and downtown area. Convenient location with nearby grocery and restaurants. Included breakfast was a nice perk, wide selection. "

"Clean beautiful room! Rod was very friendly and helpful, responding immediately if I had questions. He even was able to bookme a last minute massage, which was WONDERFUL and worth booking in advance. "

"Couldn't locate the showers for the Turkish sauna so was unable to shower before. Also , one of the saunas had no humidity and the other was too hot! Otherwise, all else was superb including the delicious meals and the staff. We really enjoyed our visit. Thank you for a wonderful stay."

"Would stay here again. Clean, excellent breakfast, lovely garden on site, secure parking, amazing host, and easily walkable within Furnas. "

"Was windy and rainy not possible to use the pool. Breakfast was good "

"The gym equipment is very old and almost nonfunctional. The sauna could be much warmer. One of the front office staff was a bit clueless. The rest was great."

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Friendly staff, good food, great amenities. "

"The staff is amazing. Best staff I’ve ever had at a spa stay. The food is amazing, facilities are great, surrounding area is out of this world."