4/10 Buruk
Rene
21 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is sad to see a hotel decline as this Novotel has. I have been staying here each year for about the past 4 or 5 years and steadily see services and quality go down but the prices increase! Where do I start:
Reception - some (read very few)staff were good - others just rude and very inattentive. For example, I called four times as the remote for the TV did not work properly. They answered the first two times then the following two times just hung up. I could not get the TV to turn off so I ended up having to sleep the first night with the TV on and sound muted ... not ideal. The following day I went to reception to explain and finally they swapped out the remote.
Air conditioning just didn't work and I had to resort to having the window open 24 x 7. Lots of street noise !!
I was on the executive floor which used to have a complimentary bar which was topped up each day. Now you get a (very) cut down version when on check in and that's it. No top up.
The "business centre" in the lobby - printer didn't work, and I ended up having to get my one page on to a USB stick and reception printed it.
If you have dined there over the last few years, the menu really has not changed,
My room wasn't cleaned the first day and I had to request it to be done. Also there is a large water stain on the wall. The room looked like it really needed to be updated or at least dep cleaned.
Will I stay there again next year? I don't really know. I know there are far better places at better prices
Rene
Menginap 5 malam pada bulan April 2026