"Our stay at The Hotel at the University of Maryland was pleasant but somewhat underwhelming given the price and the expectations associated with the property. We were celebrating my boyfriend’s birthday and had hoped for a more elevated experience. Upon arrival, we were not greeted or offered assistance with our luggage. Check-in was smooth, but the overall level of hospitality felt fairly standard.
Although the hotel was busy with football-related guests, I believe every paying guest should receive consistent attention and service.
There were also some wonderful highlights. The bartenders on Saturday evening were friendly and personable, and Frank, who appeared to be a manager, thoughtfully directed us to additional elevators when the main ones became congested. Our dinner at GrillMarX was fantastic and the perfect way to end our stay.
Overall, while we appreciated these standout experiences, I expected more consistent hospitality and attention to detail given the price."
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