Search Hotels Near Providence Place Mall, Providence

"-Ate at the hotel bar, wandered around for 5 minutes in an empty bar with people clearly seeing us before we were sat down from a rude server who when we arrived 45 mins before it closed. Was given an inedible rotten salad that I clearly couldn’t eat and paid for with no regard from the server. -We got stuck in the elevator for 7 mins and was told that “happens sometimes” after they have an event. We had to solve the issue ourselves as no one seemed concerned to help. -The hotel parking was confusing and the staff seemed to try and mislead us to not buy the pass, which was cheaper, then when we checked out the ticket didn’t work and we had to call to trouble shoot. Not to mention, for how much money you’re spending at a Hilton hotel in RI, parking should be free, not additional. Disney charges less than that. -Our tv barely worked and the remote was faulty. -The hotel smelled a bit off like a gas leak and hallway window on our floor was open with no screen or guard rail on the 11th floor. -For how much money we spent, there should have been no issues anywhere near this level."

"Clean room comfortable room. Easy check-in. Great location. Bartender was fantastic!!! "

"Staff were very friendly. Loved the indoor pool and hotel was very clean "

"Beautifully appointed accommodation, attentive staff and exceptional food. "

"Clean room. Weekend breakfast was exceptional - staff was attentive."

"Poor quality"

"Clean room friendly staff "

"First, the staff at the front desk and in the restaurant are excellent. We arrived early and were wet and exhausted on a chilly morning. We asked if we could possibly leave our bags or check in early. Lucy jumped in and got us into our room right away. We were able to sleep, warm up and relax before heading out to explore. It was wonderful for her to help. Several other times during our stay, Lucy also helped with ideas for what to do and was alsways very friendly and professional. The room was well appointed and in a great location. The restaurant was really quite good for breakfast and the staff were very friendly. Extra coffee offered frequently and with a smile. A drawback is the very dim and sparse lighting in the bathroom. It's a big space and has very little lighting. The maid service did not leave lotion for day 2 and the bodywash in the shower was empty by the third shower and not refilled. Downsides to the otherwise pleasant stay. "

"The room was very clean and spacious. The area was convenient to walk to restaurants. The breakfast was wonderful!! I would highly recommend!"