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"This was our 2nd time staying at Ports of Call. Pros and cons as follows: Pros first: Location excellent, room excellent, pool area wonderful, breakfast wonderful, Grace Bay beach outstanding. Cons at Ports of Call specifically that NEED to be addressed: front desk staff are the rudest we have ever encountered anywhere in the world and that was not case the last time we stayed here. They either ignore you completely or make you feel like you are bothering them to check in and again at check out, if you ask for assistance or a missing supply or advice or anytime you try to engage with them. They are the face of the resort and should not be in that position if they don't want to engage and communicate with guests. FIX this. Housekeeping was also a CONSTANT problem. There was not one day that we did not have to go find the cart down the hall to ask for missing basic supplies or have to call the front desk to have supplies sent up. And the missing supplies were basics like toilet paper, kleenex, everyday they took our bath mat away and did not leave a new one, no face cloths provided ever after day one and we had to ask everyday for a second hand towel or more than 2 bath towels, the body wash and shampoo etc were never resupplied after day one as well. This needs major improvements in the housekeeping dept. The shuttle that used to run all day back and forth to the beach was no where to be seen in 7 days. Drinks prices at the pool bar are outrageous as well. "

"Beautiful setting, clean and well kept property."

"Rooms were excellent. Property layout and vibe were excellent! 90 percent of staff were excellent and very friendly and helpful."

"THERE WAS NO AIRPORT SHUTTLE"

"Our room and view was amazing. Grace Bay beach is probably the nicest beach I've ever been to. The food at Alexandra was good - not amazing - but the staff was so kind, friendly - I can't say enough about how great they were."