"Nice stay, clear hotel, good breakfast with eggs and nice sausages. It was little bit cold in the room, they said they couldn't turn on the heating until 1. November."
"We loved everything about this hotel. Convenient parking, friendly and helpful staff, great buffet breakfast and was in a great location. We’ll definitely stay here again when we’re back in Lucca."
"This property is exceptionally well-located within Lucca’s walled city and has the advantage of having parking (extra fee, must be reserved). Everything within the walled city was walkable from the hotel. And the breakfast was lovely."
"Lovely stay at Versilia Lido UNA Esperienze for 5 nights!
The property is spacious and has a relaxed resort atmosphere. We were kindly upgraded to a large one bedroom apartment with a dining area balcony, which gave us plenty of space and we cooked in the apartment almost 5 nights stayed.
One feature we really appreciated was the in room washing machine with a built-in dryer. When you are travelling for a longer period, having laundry facilities inside the apartment is incredibly convenient and makes a big difference.
The staff were one of the strongest points of the hotel. Everyone we encountered was friendly and helpful, and Federica at the front desk deserves a special mention. She was warm, attentive and genuinely welcoming, and made us feel very well looked after from the moment we arrived.
Breakfast was also very good, with fresh juices, a generous selection and plenty of healthier options. It felt fresh, well organized and more varied than many hotel breakfasts we experienced during our trip.
The location is particularly convenient if you are travelling by car. Free parking is available within the resort, and there is a large supermarket only about four minutes away by car. Since our apartment included a kitchen, we appreciated being able to buy fresh ingredients and prepare some meals ourselves.
Overall, the hotel feels bright, sunny and easygoing, with a friendly atmosphere that makes it enjoyable to return to at the end of the day."
"staff at reception not too informative.
At the time of my stay the pool access was restricted to entry via shower. So in theory it was not possible to leave your belongings on the pool side unless getting wet.
Crafty guests would remove the restricting barrier and enter the pool side.
Same goes for apparently compulsory swimming cap that needs to be purchased at the reception for 4 Euro. As pool is unattended and unchecked anybody can get in without the cap."
"The moment we arrived Francesco greeted us warmly. The room was clean, quiet and had a lovely terrace we could enjoy along with onsite parking. The pool while unheated was a great place to relax at. Fabio, the bartender at the bar provide us excellent service and was always working hard. He’s a great representation of what good customer service should be. The breakfast staff at the breakfast buffet also went above and beyond to make sure our coffee orders and food were just right. Thank you to all the staff for making this a great stay!"
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