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"This hotel is sold by Expedia as a 5 star even though the hotel claim it's a 4 star. It was quite possibly the dirtiest most run down shabby hotel I've ever stayed in. The pools had algae all around the edge, most of the slides were closed and looked to be in a state of disrepair. Room cleaners, came in dail but only folded the wet towels that we had left to air and made the bed. Nothing more. Staff were lazy and unpleasant, not even bothering to put cutlery on tables then rudely asking "what do you want?" When you look for some. Food was the same every day, basic incorrectly cooked tasteless food. Had chicken that was raw in the middle on 2 occasions. When you mention it to staff they shrug and blame someone else. Reception staff were so rude, unapologetic and unfriendly. Even asking a simple question in a polite manner got you a short sharp grunt of a response. The hotel will not provide water, other than the single bottle in the room on arrival. When you ask for more you are sent to closed bars to buy more, or told to go to the shop - whose credit card machine never works!! Alcoholic drinks were so watered down there was barely any alcoholic content in them. "Cocktails" were just premade sugary rubbish. Overall a disgusting cesspit of a hotel. You couldn't pay me enough to go back. There are far better 2 star hotels out there!"

"We arrived at the hotel to find out that the air conditioning had been turned off as it was the last week of the season although when we complained we were offered a fan. The bedroom was clean but the bathroom was tired and looked dirty. There was a good variety of food although the hot food was lukewarm and considering we were all inclusive we had to pay for water!! Overall we had a good holiday but we wouldnt rate the hotel 4 star. "