8/10 Bagus
Mona Lisa
Bepergian bersama keluarga dan anak
3 Mar 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The premises are beautiful and very well maintained. There are multiple pools and a kiddie playroom, which was especially convenient for me traveling with my young son.
The journey from the airport to the hotel, however, was extremely challenging for me personally. The road leading to the resort is quite curvy and turbulent, and I experienced severe nausea and vomiting for several hours after arrival. It may be helpful for the hotel to inform guests in advance so those prone to motion sickness can prepare accordingly. I was grateful that the in-house nurse kindly provided medication free of charge.
During our stay, I noticed that service operations appeared somewhat strained. Our room was not always cleaned unless we followed up with reception, and restaurant service was slow, with wait times often exceeding one hour per meal. The staff were polite and professional, but seemed overwhelmed by the volume of guests. This is important to consider, particularly when traveling with a hungry toddler. Additionally, there is no nearby convenience store, so guests are largely reliant on the hotel’s food service.
On a very positive note, the breakfast buffet was excellent, generous, varied, and of high quality.
Overall, the property itself is lovely, but service capacity and access logistics are factors future guests may wish to consider.
Mona Lisa
Menginap 6 malam pada bulan Februari 2026
